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Crowne Plaza Hotel Hamilton

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Crowne Plaza Hotel Hamilton
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259 Reviews from our TripAdvisor Community

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Showing 254: English reviews
New York City, New York
Reviewed 6 days ago NEW

The room itself was clean, but has definite signs of needed repairs (peeling wallpaper, chipped paint, signs of peeling walls in shower). Although these are very minor repairs, it definitely ruins the polish on the room which could have been achieved. The tv is quite small for what you would expect with a room with a King sized bed. However,...

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Helpful?
Thank stevenjonnfoster
mp0p0vic, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We appreciate your feedback in regards to our hotel rooms and we are trilled to hear about the level of service rendered by our hotel staff members. Yes, our Debby a Gem of the hotel. We are currently working on fixing all deficiency in a guest...

Ontario
Reviewed 3 weeks ago

Stayed in this hotel for one night, we got a good deal as could not imagine paying full price for this hotel. The room was quite small with one small window. The pool was nice and big and big jacuzzi. I went to get a drink in the bar/restaurant at 6pm and no one was there!! Also, was in a...

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Helpful?
Thank Kizy
Management response:

Dear guest, We are sorry that we did not meet your expectations. We continually monitor and improve our guest experience and we are hoping to host you again at Crowne Plaza Hotel Hamilton. Thank you for your attention to reviewing our hotel.

Windsor-Essex-Pelee Island Region, Canada
Reviewed 3 weeks ago

good for the price... was a little uneasy about the note in the hotel room stating not to open the door if we didn't know the person knocking. Small rooms but was alright. stayed here for a concert so it served it's purpose. All in all an ok hotel.

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Helpful?
Thank Jagerlyn
Management response:

Dear Guest, Thank you for your feed back. A little note on the bed is just a little reminder to a costumers which is a standard in all hotels from IHG family.Thank you for your honest feedback which we will use to foster improvement, we hope to see you on a return trip.

Reviewed 4 weeks ago via mobile

Had an amazing dinner at the restaurant; Debby and Judith were amazing ! They make the best, tastier Cajun tilapia with pea sprout salad I ever had. The gym is quite descent as well and served the purpose Don't forget to order it. Thanks ladies

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Helpful?
Thank Valdenio
Management response:

Thank you for your review and your recommendations. I’m sure Debby and Judith enjoyed catering to your needs as much as you enjoyed your dinner. We look forward to your next visit. Worm regards,

Toronto, Canada
Reviewed 17 December 2016

The manager of our youth basketball team contacted several hotels for group rates before finally going with Crowne Plaza. Initially I was uneasy with the decision since the distance from our venue indicated about a 10 minute drive and the reviews seemed lower than expected. I decided to go with the majority of the team since we were from the...

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Helpful?
Thank julieaA8795QR
Management response:

Dear Guest, thank you for taking the time to share your feedback. I appreciate your comments regarding our rooms, location and breakfast options. We certainly look forward to welcoming you back in the very near future. Best Regards, Mira Popovic General Manager

Ann Arbor, Michigan
Reviewed 12 December 2016

I have stayed here two different times, and every time was excellent. The rooms are clean, the staff is friendly and helpful, the parking ramp door closes at night so your car is safe, and it's pretty quiet for a downtown city hotel. I will definitely stay here again. The only downfall is you have to pay for parking, but...

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Helpful?
Thank ficara_travel
Management response:

Thank you for your review and choosing our hotel. We appreciate your business and are glad you are planning to visit us again. It is great to know that you enjoyed your stay with us ! Best regards, Mira Popovic, General Manager

Ottawa, Canada
Reviewed 12 December 2016

Hotel mailed a forgotten item in the hotel to a wrong address and refused to take ownership for the mistake blaming it on not taking registered mail rather than taking responsibility for mistakenly sending the item to Oshawa rather than Ottawa. When contacting Customer relations for the chain, they did not respond to the item being sent to the wrong...

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Helpful?
Thank 425Graham
Management response:

We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unresponsive. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, experiences were unpleasant. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Mira...

Reviewed 3 December 2016 via mobile

Stayed at this hotel before. Enjoyed first time and again our second stay. Only issue this time was water was being worked on from 9 pm to 2 am so rate was compensated for everyone as a result. We ate in restaurant in morning...breakfast was good as well...not cheapest breakfast ever but reasonable for a hotel restaurant. Coffee was great

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Helpful?
Thank cull7981 .
Management response:

We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Mira Popovic General Manager

Toronto, Canada
Reviewed 3 December 2016 via mobile

Stayed at the Crowne Plaza in Hamilton for a hockey tournament. The hotel is dated, but clean. The sheets were clean and the beds were comfortable. The hotel also provided FREE covered parking. But, unfortunately the positives don't outweigh the negatives. There isn't many restaurants in the area. The Tim Hortons across the street had a drunk vomit on the...

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Helpful?
Thank V3RSPE10
Management response:

We appreciate all your feedback and will take it under consideration as we continually monitor and improve our guest experience. Thank you for your attention to reviewing our hotel. Sincerely,

A TripAdvisor Member
Level Contributor
18 reviews
8 hotel reviews
7 helpful votes
Reviewed 26 November 2016 via mobile

Nice place to stay in downtown. Comfy and quiet. Free parking in a covered Front Des parking lot is an added bonus. Weight room and pool are excellent features. Front desk was extremely helpful and checking in and out was a breeze. Considering downtown Hamilton or any big city the room was very quiet with no outside noises.

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Helpful?
Thank A TripAdvisor Member
Management response:

Thank you for your recent stay at the Crowne Plaza Hamilton. We are happy to hear that you enjoyed your stay and that the staff were helpful. We will be sure to pass your comments along to the staff. We hope to see you again in the future.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: €88 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
3 questions
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the suite with fireplace and Jacuzzi. Awesome!”
 of 5 bubbles ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
 of 5 bubbles FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
 of 5 bubbles ccr294, 14 Sep 2016 | Read review
“7th floor room gives you access to the lounge club.”
 of 5 bubbles Cancub50, 11 Sep 2016 | Read review
“Rooms at the end of the hall appear to be quieter. There are elevators for travellers with heavy items/luggage.”
 of 5 bubbles JanaToronto, 23 Aug 2016 | Read review
5 of 5