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BEST WESTERN PLUS Cambridge Hotel

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386 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Chatham, Canada
Reviewed 1 week ago

The hotel itself was very nice, clean and well-maintained. Staff was friendly. The breakfast was decent but a little disorganized, hard to find things. Very good price but bill was $3.00 more than quote when booked.

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Helpful?
Thank lisalR7659RY
Reviewed 3 weeks ago via mobile

My wife and I are seniors and are extremely disappointed with our 2 night stay Nov 10, 11 2016. Our room was on the second room 205 it was directly above the area used for breakfast. Starting at 6 or 6:30 in the morning we were awakened by the noise of tables and chairs being dragged across the floor and...

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Helpful?
Thank Bob T
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Bob, Thank you for taking the time to send us your feedback on your stay. We are sorry to hear that you will not be staying with us again, and that you did not enjoy the location of your room in the hotel. We have many styles of rooms in the hotel, with all different layouts in the bathroom. If...

Calgary, Canada
Reviewed 28 October 2016 via mobile

Welcoming lobby, pleasant staff, clean quiet room, comfortable bed, nice bathroom = everything you need ! And a very nice breakfast included. Good access to primary highway as well as main shopping and dining area.

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Helpful?
Thank Peter B
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Hi Peter! Hopefully you have the opportunity to come back and visit us again soon, we would love to see you again. Have a great day, Lauren R Guest Services Manager

belleville
Reviewed 23 October 2016

We stayed here this weekend and it was stuffed full of hockey teams. We expected a very loud evening but it was VERY quiet at night which was lovely. Room smelled SO clean when we arrived and other than a chip in our tub it was very nice. Hot water was slow to get and not actually all that hot...

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Helpful?
Thank Wendy S
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Good morning Wendy, I am very sorry the teams were an issue during your stay, we truly do our best to make sure every guest enjoys their stay. Thank you for understanding not everything is within our control when it comes to how other guests behave in the hotel. Hopefully you be back to stay with us on a quieter...

Oshawa, Canada
Reviewed 19 October 2016

We've stayed at other Best Westerns (Cornwall and one near Kinkardin in the last year) and had no problems, that's why we got the points card. So... we booked the room through expedia and when we arrived at the hotel the woman at the front desk took our name and gave us our hotel keys promptly and with out issue...

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Helpful?
1Thank thetripp
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Calgary, Canada
Reviewed 10 October 2016

Was the lousiest hotel chain that I have ever dealt with. On Sept 13,15 and 15, 2016, I was unfortunate to having stayed in this hotel in Cambridge, ON on a business trip. Firstly, they did not tell me about the renovations going on. The place was dusty and hot with temporary quarters for the supposed front desk and restaurant....

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2Thank WorldTravelManTerry
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Terry, We thank you for taking the time to send us your feedback on your stay here with us. I think you will find, now that the renovations have been completed for some time, that it is a very different atmosphere here in the hotel. We understand your frustration and that our lowered rates during the renovation were not to...

venice, United States
Reviewed 2 October 2016

Stayed only one night - Lobby being redone and looked to be great - had breakfast on the lower level - everyone very nice. Room ok but they could use different pillows. Did eat next door at a Chinese Restaurant. Quite good.

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Helpful?
Thank Lewis D
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

We are happy to hear you love the new lobby as much as we do, and thank you for taking the time to give us your feedback.

Calgary, Canada
Reviewed 26 September 2016

Hotel was easy to access and although the hotel was going through renovations the staff went above and beyond to make us feel welcome. The rooms were extremely clean and there was room for both of us to spread out our suitcases.

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Thank Josephine M
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

We appreciate you taking the time to send us your review! Hopefully we will see you again soon.

Hamilton, Canada
Reviewed 20 September 2016

The hotel lobby is currently being updated which makes it awkward when checking in but was okay and will be a big improvement. The room was clean but the rooms need some tlc. New carpet and bathroom tile would go a long way. The staff is awesome, they are very helpful and friendly!

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Helpful?
Thank Stacey C
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for your review. Our lobby is now complete, and we are considering many new projects for what we would like to update next!

Harlingen, Texas
Reviewed 20 September 2016

So very disappointed. Booked one overnight to attend a wedding and was so looking forward to it. Reception area under construction, check-in was done in a cramped room, luggage trolley was broken and filthy, room carpet badly stained, condensation on room windows dripping on carpet, no shower curtain, desk chair "leather" cracked, torn, peeling. Breakfast in basement was just ordinary....

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Helpful?
Thank MargAnneL
Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

We are very sorry to hear that you didn't enjoy your stay with us. We try to meet each one of our guests' expectations. We will work to fix the issues you experienced.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Cambridge Hotel

Address: 730 Hespeler Rd, Cambridge, Ontario N3H 5L8, Canada
Region: Canada > Ontario > Region of Waterloo > Cambridge
Price Range: €72 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Cambridge Hotel 2.5*
Number of rooms: 106
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Also Known As:
Best Western Cambridge
Cambridge Best Western
BEST WESTERN PLUS Cambridge Hotel Region Of Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Cambridge Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Cambridge Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask if they have renovations going on before you book, is a good tip.”
 of 5 bubbles WorldTravelManTerry, 9 Oct 2016 | Read review
“rooms away from the elevator are quieter, a bit more of a walk but worth it”
 of 5 bubbles margaretm364, 15 Jun 2016 | Read review
“I stayed on a higher floor and it was nice and quiet up there with no noise from the highway.”
 of 5 bubbles stephens941, 17 Apr 2016 | Read review
“For the quietest stay, get 2nd floor or higher on the side furthest from the 401.”
  • That dark bar about 1/2 way down this pic is the roof of my van! Draughty gap.
  • Tidy Room
  • Clean tile.
  • So clean...love it!
  • Barricading the door/window draft.
 of 5 bubbles VictoriaR841, 7 Mar 2016 | Read review
“6th floor had a nice view”
 of 5 bubbles AWeber1991, 21 Feb 2016 | Read review
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