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All reviews the hotel is conveniently located in room wifi gas station complimentary breakfast bed was comfortable sausage off the highway keurig blinds usb dispenser gym shower microwave noise amenities desk
Compared to another Hotel I usually visit in Brantford, the Holiday Inn Express is nicer but I do not understand, when you build a new Hotel, why you forget to install a general switch for all lights in the room and have such a noisy...More
Date of stay: November 2018
Response from Scenic777615, Guest Relations Manager at Holiday Inn Express and Suites BrantfordResponded 2 weeks ago
Thank you for your review and comments.
Your comments about the hotel design and the products we use will be shared with our hotel brand management, as our operations are in accordance to IHG policies.
Guest Services Manager
From check in to check out this hotel was a pleasure. Well organised and staff were more than willing to go the extra mile. Not much close by, but we knew that at the start. Breakfast was good and there was plenty of choice. Will...More
Date of stay: October 2018
Response from Scenic777615, Guest Relations Manager at Holiday Inn Express and Suites BrantfordResponded 2 November 2018
Thank you for your review and comments and we are delighted to know that you had a fantastic stay with us, from our courteous staff and amenity offerings.
Although our hotel is located in a newly developing area of the city, we are...More
3 days new, and not yet ready. It was too early for this hotel to open its doors. Spent a number of days at this hotel as there wasn't another closer to my work.
Over priced. Two days, without hot water, wifi didnt work. Rooms...More
Date of stay: June 2018
Thank Tracy C
Response from Scenic777615, Guest Relations Manager at Holiday Inn Express and Suites BrantfordResponded 31 October 2018
Thank you for taking the time to share your experience with us and we regret that we were unable to meet your stay expectations when we first opened as a new property.
We hope that you will give us the opportunity to welcome...More
The main thing here is that when you book you know what you are getting. This is a recently completed hotel right off the highway and on the outskirts of Brantford. It's also close to restuarants and gas station. At the time I visited there...More
Date of stay: October 2018
Response from Scenic777615, Front Office Manager at Holiday Inn Express and Suites BrantfordResponded 19 October 2018
Thank you for your review and comments. We're happy to know that you had an enjoyable stay and that your meeting went well.
We apologize for the current appearance of our entrance, as we are sharing a driveway with a new building project...More
Was there for 18 nights on a business trip. The staff was friendly and helpful, and the included breakfast was tasty. The hotels amenities, like the laundry , gym , and pool were all in good working order. Overall i would recommend the hotel.
Date of stay: September 2018
Thank Evan H
Response from Scenic777615, Front Office Manager at Holiday Inn Express and Suites BrantfordResponded 16 October 2018
Dear Evan H,
Thank you for your review and we're happy to know that you enjoyed your stay with us, including our friendly staff and hotel amenities.
We apologize for any inconveniences that you experienced, as our Maintenance team does attend to all queries so...More