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The room was okay but all the extra charges for things like a child's playpen were insane. 15$ to use and old walmart playpen. Restaurant would had been nice if it was a causal sit down and not an over priced bookings only
Thank Mike K
Response from OOI_GuestServices, General Manager at Old Orchard Inn & SpaResponded 3 January 2018
We appreciate your comments.
While our restaurant often recommends reservations, especially for occasions such as New Year's Eve, we are not exclusively reservations only.
Terry (restaurant server) , and Mark ( chef ) ...... have made this my home away from home every visit @ 3-4 weeks a year ! Even allowing me to order an old favourite no longer in the menu :) trust me, you’re not getting...More
Response from OOI_GuestServices, General Manager at Old Orchard Inn & SpaResponded 8 December 2017
Thank you very much for your kind words. Both Terri & Mark, as long term and well appreciated staff, work hard to exceed their guest expectations. Thanks again for taking the time to write your comments. We look forward to seeing you in...More
If you're attending a conference or have any other group accommodation need, this is the place. Otherwise.....meh.
The restaurant (which has 'coveted' window seating and requires a well-in-advance reservation) will feed you expensively and with a mediocre menu -- much of which is restaurant supply...More
We had a lovely dinner to celebrate our anniversary. The staff were great, our meal delicious and the atmosphere was perfect! Alan looked after us wonderfully, we enjoyed our experience completely. My husband had steak and I had seared scallops. Portions were a good size...More
This is a good conference Hotel. Well located for guests with a car, lots of parking. No stores or facilities nearby though for walking. Our room, 307, was large with a couch in it, soft king size bed, good herbal toiletries, bathrobes provided.