I’ll start with the positives: The room looked as though it was recently refurbished, had a comfortable bed, and good shower pressure. The hotel staff were friendly, including the staff facilitating the buffet breakfast that was included. We were booked into this hotel as part of a tour. It should be noted that room is not carpeted, which when it is cold, can be uncomfortable. The buffet was limited but at least included.
This is a beautiful hotel..just 15 minute walk to the Giant Lobster. There is ample parking and a large number of restaurants in the area. The rooms are very clean,with large bathrooms, comfortable beds and they are very quiet. Although breakfast isn’t included in price, they do have breakfast available in the on site restaurant.
We booked exec 6th floor with sea views. Room was extremely large and views were amazing, despite being unlucky with poor weather. Wine glasses were quickly fetched from the 2nd floor bar/resto. Lobster roll at lunch was pricy for the amount of lobster served.
I stayed at Hotel Shediac from July 7 to 25 – with my three children. I stayed in the hotel 8 years ago when it first opened, and then again 4 years ago. I was very please with those two experiences, which was why I booked again this year. I will outline the positive first – staff at the front desk, in housekeeping, at the restaurant and Starbucks Bistro are very friendly, pleasant, and helpful. It was a pleasure to interact with them daily. The staff who we had the pleasure of interacting with are Jasmine, Zoe, Zoe R., Crystal, India, Jayden, Liza, Bernadette, Ramneet, Jhuvelle, Maleah, and Joline. If I forgot anyone it was not intentional! But I want to make it clear that the staff were all wonderful and should be commended. Also – the hotel is very clean and bright, with comfortable rooms, and in a very convenient location right in the heart of the town. A large part of the reason I booked at Hotel Shediac is that it offered breakfast included in the rate the previous times I stayed there. I assumed this was the case again this year so booked once again. It is true what is said about making assumptions, and I acknowledge I did so, but here is what happened, and you can decide from there how you would feel. When I checked in on July 7 I learned that breakfast is no longer included, so I decided to speak to the manager on July 8. She told me that since the pandemic they have no longer been offering free breakfast. I felt certain that I had seen this documented somewhere but couldn’t recall as she proceeded to tell me in a sarcastic tone of voice that I would have to show her where I saw this and she cannot pay for breakfast for 4 people for 18 days. She indicated to me that different websites are advertising the free breakfast and 'it is not my problem'. Being put on the spot I was not able to identify where I had seen it, aside from my past two stays. She insisted this is not something she can accommodate and that ‘we do offer a breakfast but nowhere does it say that it is complimentary’. During our exchange, it was suggested to me by the manager that ‘you are more than welcome to find another place to stay that does offer a free breakfast’, all with a smirk that rubbed me the wrong way. I was offered a deal – that every other day my three children would get a free breakfast provided I purchase my own. So of course, I accepted the ‘gracious’ offer, walking away knowing something wasn’t right. On July 17, I was driving on the highway from Moncton back to Shediac and observed the billboard for Hotel Shediac – very clearly advertising ‘Free Breakfast’. You can see this in the photo attached taken that day. So, on July 18 I went back to see the manager once again, to let her know I had recalled where I saw the Free Breakfast advertised. I showed her the photo of the billboard and she acknowledged ‘yes it’s on our billboard’ – indicating she was aware, as she should be being the manager, of this advertisement. I then presumed she would compensate me somehow for the past week of breakfasts I had to purchase, but I was mistaken. Instead, I was met with a smile once again – but firm position that she could not and would not be able to do anything further, after all, ‘this is why I gave you the deal in the first place’. I stressed that it is not my issue that the sign is still up and that what is advertised should be honored. She was unable to give me a reason as to why she would not do anything further, aside from ‘we don’t offer complimentary breakfast anymore’, and I was genuinely shocked by this and told her I would find a way to take this further, as someone must own the hotel after all. She maintained of course there is an owner, but he will just redirect me back to her. My first step is writing this review to let others know about my experience. The way I was spoken to was unacceptable and contradictory to how customers should be treated. It is clear management is aware that the sign advertising Free Breakfast (with no fine print requiring an adult to pay, or being only every other day and only for children) existed for the duration of my stay. The dismissal of needing to honor what is advertised and the ‘it’s not my problem’ attitude is not the way a manager should be conducting themselves. Like I said – everything else was great, but this experience takes away from all the positive and has really left a bad taste about Hotel Shediac and the way they do not honor what is advertised as well as the disrespectful tone in which customers are spoken to. This does not make for a relaxing vacation. The way that management is treating customers needs to be evaluated with appropriate changes being made that will uphold a positive experience for customers.…
After have a really bad experience at, what was supposed to be our first air BnB we had to leave because it was unsafe. We went to the Shediac hotel and had great customer service by Nadine. She went out of her way to find us a room as we drove for 2 days and were exhausted. All the staff were incredibly helpful and accommodating. I would stay here again in a heartbeat. Great hotel and even better staff.
Comfy beds and clean updated rooms. The balcony was lovely! Staff … meh … didn’t feel welcomed but was checked in efficiently. Restaurant was pricey but good and they offer takeout. Great location. I would definitely stay at this hotel again.
beware what you may not see. wanted to pour a drink after dinner and this is what greeted me… nasty gross used glasses. that made me look more closely around the room. not impressed with the level of dirt in this “premium “ hotel. asked to speak to a manager and was told the manager will be here monday (it’s saturday today). so maybe this will find its way to the manager.
We stayed here for 1 night after a very long drive from Montreal. The room was comfy, staff friendly and the meal in the restaurant was amazing. Can highly recommend their lobster dishes (of course!) and the waitress we had was lovely.
Hotel Shediac is in a great location and very elegant. The staff pride themselves on service and accommodations. The rooms are huge and beds are very comfortable. Love the idea of NO CARPETS in the rooms. Pool, hot tub and gym areas are very updated, clean and sanitized. The balcony and view of the water and marina are stunning and so worth the stay. Only 23kms from Moncton, this hotel is a great place to stay. Hotel Shediac is highly recommenced.
We stayed in a 6th floor king-bed executive room at the Hotel Shediac for 1-night in early-Oct ($160). The Hotel was a modern tower in a town of 2-3 story buildings & bungalows; as such, the top floor had views of the bay despite being 4-5 blocks away. Shediac is a very small town, so it was an easy walk to the restaurants that had not yet closed for the season. Our room, fronted by a deck that easily accommodated 2 chairs & table, was large but sparsely furnished with a chest of drawers, desk and chair, a hide-a-bed, and a single upholstered chair and side table. A sense of sparseness was accentuated by the wood floors throughout without a throw rug in sight (carpets were not evident anywhere in the hotel), and a sense of coldness by the AC system that took a very long time to heat the room. The room had a wall mounted 42” TV, mini-fridge, coffee-maker, microwave & safe (rare in our Atlantic Canada travels). The internet was weak; I had trouble accessing it on my computer, and it was difficult to send photos on my wife's smart-phone. The bathroom was reasonable in size with sufficient vanity space, but it had its flaws: access to the large walk-in shower was awkward because the fixed opening around the glass sheet was beside the toilet; the shower's water controller was almost on the floor; and the bathroom also had an automatic fan that started whenever anyone entered the room, especially irritating at night. Overall, the hotel was comfortable and had obviously been recently renovated; however, while the renovation provided stylish touches, there were obvious aspects that were not well considered (shower & bathroom, complete lack of carpet or rugs, a hole cut in the headboard to allow access to the electric outlet). Consequently, it did not provide sufficient value to justify a higher rating.…