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Chateau Saint John, Trademark Collection by Wyndham
369 Rockland Rd, Saint John, New Brunswick E2K 3W3 Canada
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Avg. €107 /night, 12/10 - 12/11
€158
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€130
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€102
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4.5
#1 of 15 hotels in Saint JohnLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Whether you're travelling for business or pleasure, we are confident you'll agree that Château Saint John Hotel & Suites exceeds the standard of excellence in Atlantic Canada. We are conveniently located downtown Saint John, N.B. (Exit 123) and across from the Harbour Station arena. Designed with travellers in mind, our hotel has raised the bar on quality, service and comfort. Situated only minutes from the famous Reversing Falls and City Market, the hotel pays tribute to Saint John's long and illustrious history (oldest incorporated city in Canada), through its unique decor. Combining the essence of yesterday with the technology of today. Château Saint John Hotel & Sui delivers an unforgettable experience and ambiance. Château Saint John Hotel & Suites wants every guest to feel like he or she is our most important guest. No effort will be spared by our friendly and helpful staff to ensure all your needs and expectations are exceeded. Make your next visit to Saint John unforgettable!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Car park
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, French
Location
369 Rockland Rd, Saint John, New Brunswick E2K 3W3 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
56 Restaurants
within 1 kilometer
Reviews
4.5
1,030 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Chateau Saint John Trademark Collection by Wyndham is often praised for its European elegance, clean and spacious rooms, and commendable service from a professional staff. While guests appreciate the excellent breakfast and hygiene standards, some feel the hotel's value is diminished by the outdated facilities and missing amenities, particularly on weekends and the absence of a pool.
Despite a few maintenance issues in rooms, the convenient location close to highways and dining, paired with easy parking, resonates well with visitors, although a few would prefer a location nearer to downtown.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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1,030Reviews8Q+A100Room tips
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Detailed Reviews
Unfortunately I was there due to my husband having cardiac bypass surgery. The staff were amazing. Everyone I had the pleasure of dealing with were kind, professional and accommodating. The hotel and my room were clean and covid guidelines were followed. Due to covid, housekeeping could not enter the room but they were quick to provide anything I needed. Thank you for such a positive experience during a difficult time!
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 12 Apr 2021
Hello and thank you for taking the time to share your feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Château Saint John Hotel & Suites and what we offer. Take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
· I want to express my appreciation for this stay at the Chateau. From the beginning to end it was outstanding in numerous levels. I checked in early morning at 01:00hrs, the electronic sliding doors were locked which for me was a signed of control environment and I was very please.
Reception was very cordial and effective. The room was spic and span clean and nicely decorated and felt so good atmosphere. The bathroom was spacious and well supplied in towels not the usual 2 large towels that we need to ask for more the same day.
During the stay, I have not heard any noises on the floor level that could have bother us. The curtains were set with proper way so the light was fully prevented to enter from outside providing a very good sleep.
In a special situation of mine, I was away from hotel as wife was awaiting in the room. I had to extend my stay for one night, I just called and it was taken care on the spot with no problems. Departure was rapidly process. NB during my stay, I wanted to buy some drinks and bitsy bites.
Beside the reception, they have dedicated a space where you can find pops, ( you take them out of fridge and pay at reception, nice process) Also they had some frozen meals in a distributing machine, and a variety of hygiene products available.
I have attended numerous hotels during my life and this one was one of the best in all levels I have attended. Do not hesitate to contact me if you want more details !
Reception was very cordial and effective. The room was spic and span clean and nicely decorated and felt so good atmosphere. The bathroom was spacious and well supplied in towels not the usual 2 large towels that we need to ask for more the same day.
During the stay, I have not heard any noises on the floor level that could have bother us. The curtains were set with proper way so the light was fully prevented to enter from outside providing a very good sleep.
In a special situation of mine, I was away from hotel as wife was awaiting in the room. I had to extend my stay for one night, I just called and it was taken care on the spot with no problems. Departure was rapidly process. NB during my stay, I wanted to buy some drinks and bitsy bites.
Beside the reception, they have dedicated a space where you can find pops, ( you take them out of fridge and pay at reception, nice process) Also they had some frozen meals in a distributing machine, and a variety of hygiene products available.
I have attended numerous hotels during my life and this one was one of the best in all levels I have attended. Do not hesitate to contact me if you want more details !
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 17 May 2021
We feel honored for such a wonderful review of Château Saint John Hotel & Suites! We always aim to put a smile on our customer’s faces and appreciate you letting us know we were able to do that for you! We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The staff at this location are accommodating, kind and willing to go out of the way to make your stay feel like home. Covid policies are in place and there is easy access to sanitizer everywhere, even in elevators. Staff remembers your name and make you feel like you were missed.
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Review collected in partnership with this hotel
Date of stay: October 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 12 Nov 2020
Hey there, Laurie! Thank you for taking the time to tell us about your visit! It is important to us at Château Saint John Hotel & Suites that all of our guests are comfortable in our care. We recognize that even the small stuff matters and go above and beyond to make sure you feel at home. Have a great day and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel stays are “moments in time” and unfortunately our time at the Chateau Saint John was less than stellar. Our check in was so odd! While there was 2 front desk agents working, one was so engrossed with an issue on her computer she could not lift her head to make eye contact or greet us. When the other agent was finished checking in the guest ahead of us, she did not engage us. I had to ask if we could check in and she replied with “ yes, but as you can see, we are extremely busy”. The agents were also having sidebar conversations better suited for the back of the house. Our bigger concern was with the breakfast service that was modified to enhance safety during COVID. We were alarmed at what we observed. Only one attendant was trying to serve a long and slow line of guests that snaked out of the restaurant and into the lobby. There was no social distancing, guest were sitting at dirty tables that should have been sanitized between use, and guests had to cut across the congested and slow line up to access the messy coffee station. Now that New Brunswick has moved to the “green phase” perhaps you should bring back your buffet and avoid the hazardous conditions of your current system! We missed breakfast because we did not have time to wait and our concern with lack of sanitation. The general manager was polite and offered a sincere apology.
On a positive note we felt the signage and hand sanitizer in the elevator were a best practice that other accommodations could adopt. The room was spacious, clean, and well appointed with everything we needed. The location is a plus as well. You can easily walk to the downtown Harbourfront by accessing a pedestrian overpass that crosses the highway. The maps at the front desk allowed us to find great restaurants and discover interesting points of interest.
On a positive note we felt the signage and hand sanitizer in the elevator were a best practice that other accommodations could adopt. The room was spacious, clean, and well appointed with everything we needed. The location is a plus as well. You can easily walk to the downtown Harbourfront by accessing a pedestrian overpass that crosses the highway. The maps at the front desk allowed us to find great restaurants and discover interesting points of interest.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 12 Aug 2021
We appreciate you sharing your concerns with us, and we are sorry your experience was less than stellar. We are committed to delivering excellent customer service, and rest assured that we strive to follow the guidelines of health authorities and maintain our establishment clean and safe. We hope you will allow us the chance to make things right with you, so please email us at chateau@chateausaintjohn.ca when you can. Thank you for your time, and we hope to connect with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is well situated, walking distance to hockey rink and short drive to hospital and down town. The hotel is very clean, has lots of free parking and wifi. Breakfast was appropriate during these covid times as was steps taken to ensure there was proper sanitization
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Double room was roomy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 19 Aug 2020
Thank you for taking the time to leave us a review, our team appreciates it very much! We are thrilled to hear that everything was perfect during your stay here at the Château Saint John Hotel & Suites. Our team hopes you have a terrific day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I always have a great stay. I have stayed for business and pleasure can’t say enough good about this hotel. The stay are always nice and helpful the hotel is clean and in a great location. The rooms are always clean and if there is ever anything needed the response to help is always looked after right away.
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Review collected in partnership with this hotel
Date of stay: October 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 22 Oct 2020
Thank you for leaving us such a fantastic review! We are thrilled to hear that your experiences staying here at Château Saint John Hotel & Suites have exceeded your expectations. Our team hopes to see you again in the future! Have a great day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best Hotels we have ever stayed at. Clean and friendly service! We feel like we're home everyone does whatever they can to make you feel comfortable and relaxed. The bathroom was so clean you could eat off the floors and the beds are so comfortable. If you are in Saint John looking for a place to stay...stay here!
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The accommodations at this hotel are superior! The rooms are spacious and very clean. The service is great and the price is reasonable. The location as well is very convenient whether you want to go downtown, the mall area or have to attend at the hospital. Recently my son and I stayed here on New Years Eve and attended the festivities at Market Square. Our stay at the Chateau added to a fabulous celebration of the New Year.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chateausaintjohn, Manager at Chateau Saint John, Trademark Collection by Wyndham
Responded 10 Jan 2020
Thank you for leaving a detailed review of your stay at Château Saint John Hotel & Suites. We are always happy to provide accommodations that make our guests' stay in Saint John so much better. We are glad we were able to be a part of your New Years celebrations and we look forward to hosting you again someday! Take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Underground parking was available, large rooms very clean. Lovely breakfast. Staff very professional and friendly. In dealing with COVID-19, the front desk was encased in plexiglass, the staff wore masks and hand sanitizer even available in the elevator.
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 12 Apr 2021
We're happy that we made your stay at Château Saint John Hotel & Suites a positive one. We work had to make our guests' stay with us safe and comfortable. Thank you, and we hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in Saint John and glad we stayed at the Chateau. Our room was spacious, clean and comfortable beds. We were grateful for the great customer service we received from the lady at the front desk who helped us to find a great spot to dine that had delicious food (Lily's) and beautiful location (Rockwood Park) which was just a short drive from the Hotel. Our complimentary breakfast was made fresh every day, because of Covid, we had to wait in line to be served, good selection considering the everything. We would recommend the Chateau for a good stay in Saint John.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sue Palmer, Owner at Chateau Saint John, Trademark Collection by Wyndham
Responded 16 Aug 2021
Thank you for reviewing Château Saint John Hotel & Suites. We are excited to hear that you have nothing but amazing things to say about your recent stay with us and we can't wait to have you stay with us again. Have a spectacular day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No his hotel does not allow pets
Sorry no idea if they offer discounts regarding patients families. Did feel they were flexible, can't hurt to ask them.
We actually did this when we were there. There is a great coin operated laundry almost directly across the street from the Moosehead Brewery. It's called D M laundromat. They have a drop off service. They washed, dried and folded two large loads of laundry for us and it was like $11. It was a very good deal and only took a few hours. It's about a six minute drive from the hotel and was very easy to get to. 36 Main Street West.
This hotel is a 20 minute walk to the harbour and 15 minutes to the City Market and restaurants.
I'm not sure either. Call the hotel they are very helpful.
"Great self parking all around hotel. Easy walking to downtown restaurants and bars."Read full review
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PRICE RANGE
€103 - €124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau saint john hotel saint john
FORMERLY KNOWN AS
Chateau Saint John Hotel & Suites
LOCATION
CanadaNew BrunswickSaint John
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCHATEAU SAINT JOHN, TRADEMARK COLLECTION BY WYNDHAM | UPDATED 2024 Hotel Reviews & Price Comparison (New Brunswick, Canada) - Tripadvisor
Frequently Asked Questions about Chateau Saint John, Trademark Collection by Wyndham
Which popular attractions are close to Chateau Saint John, Trademark Collection by Wyndham?
Nearby attractions include New Brunswick Museum (0.9 km), Saint John City Market (0.8 km), and Market Square (0.9 km).
What are some of the property amenities at Chateau Saint John, Trademark Collection by Wyndham?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Chateau Saint John, Trademark Collection by Wyndham?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Chateau Saint John, Trademark Collection by Wyndham?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Chateau Saint John, Trademark Collection by Wyndham?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Chateau Saint John, Trademark Collection by Wyndham?
Conveniently located restaurants include Vegolution, East Coast Bistro, and Italian By Night.
Are there opportunities to exercise at Chateau Saint John, Trademark Collection by Wyndham?
Yes, guests have access to a fitness centre during their stay.
Is Chateau Saint John, Trademark Collection by Wyndham located near the city centre?
Yes, it is 0.8 km away from the centre of Saint John.
Are any cleaning services offered at Chateau Saint John, Trademark Collection by Wyndham?
Yes, dry cleaning and laundry service are offered to guests.
Does Chateau Saint John, Trademark Collection by Wyndham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Chateau Saint John, Trademark Collection by Wyndham?
The staff speaks multiple languages, including English and French.