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Best Western Plus Saint John Hotel & Suites
55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2 Canada
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Avg. €111 /night, 12/10 - 12/11
€148
per night
€124
per night
€99
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.5
#2 of 15 hotels in Saint JohnLocation
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Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, French, Spanish, Filipino and 1 more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Location
55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
17 Restaurants
within 0.5 kilometers
691Reviews5Q+A72Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
This place is one of the best!!! Each employee ends up feeling like family. They are in a great location and care about your individual needs. For longer visits, they have a washer and dryer which is fairly priced. The main breakfast person Trina, is like no other, she always has a smile on her face and really wants you to have a great stay. All the front staff are helpful and also with smiling faces, to even ask you how your day is going. Maintenance is friendly and will fix issues quickly. I originally was hesitant to stay at a Best Western but this place has changed my perception of what Best Western can offer.
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Review collected in partnership with Best Western
Date of stay: July 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 21 Jul 2023
Dear Kathleen, Thank you so much for choosing to stay with us. We are very happy to hear that you enjoyed your stay with us and that our team was able to accommodate you as best as possible. We are very grateful for our dedicated, talented team members that can enhance our guests' experiences. I will pass on your kind words to them and make sure to take care of them well. Thank you and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The suites here are all updated and have no carpet except in the bedroom. They are spacious and very clean. Beds are real comfortable and housekeeping is available daily if you wish. Showers are good too. Breakfast could be better but we enjoyed the pastries and coffee/tea. Check-in front desk staff and all staff are excellent here. I would highly recommend.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 21 Jul 2023
Thank you for choosing to stay with us. We look forward to seeing you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was super clean and the staff were very nice and friendly. The reception desk fellow mentioned things about the location in reference to the proximity of services like restaurants and the shopping close by. He also called shortly after I got to my room to see that I was satisfied with the accommodations.
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Review collected in partnership with Best Western
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPlusSaintJohn, Manager at Best Western Plus Saint John Hotel & Suites
Responded 25 Feb 2020
Thank you very much for your review and for staying with us. We are happy to hear that you received great customer service and that you were taken well care of. This is what we aim for and it is good to know that you enjoyed your stay with us. We will continue to strive for providing the best service possible and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just spent 4 nights at the BW in Saint John, NB. Overall it was a pleasant stay.
The room with 2 Queens was very clean but had cheap laminate flooring rather than carpeting and only had the desk chair to sit on beside the beds. The included breakfast was the typical selections but the only time we ate there, the eggs were cold and the bacon somewhat under cooked.
All employees from the front desk to housekeeping were very friendly..
The room with 2 Queens was very clean but had cheap laminate flooring rather than carpeting and only had the desk chair to sit on beside the beds. The included breakfast was the typical selections but the only time we ate there, the eggs were cold and the bacon somewhat under cooked.
All employees from the front desk to housekeeping were very friendly..
Read more
Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 11 Sept 2022
Thank you very much for leaving us a review and for choosing to stay with us. We are sorry to hear about your breakfast experience. We strive to provide a great stay in all aspects so we'll take your feedback and work on those items. Thank you for your valuable business and we hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arriving at The Best western Saint John with my Family to Check In was a Very Unwelcoming experience. This Hotel does not except any forms of Payment that I usually make my reservations other then a Credit Card. Visa Debit nor Cash is excepted as Payment for reservation even tho you can guarantee Online for making your reservation.
Once I established to the staff member I did not have a Credit Card to use as I use my Visa Debit for any reservation I ever make, I was quickly told the Hampton up the road would take my business. At a loss for words and embarrassed I called my husband over to figure out what we could do as I did not want to leave and hunt down another room to meet our specific standards (We only rent hotel rooms with separate quarters for living areas from bedroom as we have a 5 year old that will not sleep without being separated from any sort of noice. So King Suites or Deluxe Suites are our usual choice)
After moving money around on Credit Cards we received our hotel room key.
My Family and I proceeded to our hotel room a King Deluxe Suite and was met with anything but updated rooms as stated online. Walking in we were met with the only decor displayed a ripped painting on the wall in the living room area. We sat our bags down and walked around in the Bedroom the heater/air conditioner on the wall under window was stuffed with towels under it for what I could only assume was to catch water? Back to the Living-room area we sat down to watch some TV and enjoy our Lunch. After locating The Tv Remote I was surprised to see it was wrapped with so much scotch tape to hold it together it was laughable that they thought that it would still work, which it did not!
So I guess in the end maybe it is a sign that the staff is telling people that Hampton up the road is a choice for guests and maybe we should heed the warning?
Once I established to the staff member I did not have a Credit Card to use as I use my Visa Debit for any reservation I ever make, I was quickly told the Hampton up the road would take my business. At a loss for words and embarrassed I called my husband over to figure out what we could do as I did not want to leave and hunt down another room to meet our specific standards (We only rent hotel rooms with separate quarters for living areas from bedroom as we have a 5 year old that will not sleep without being separated from any sort of noice. So King Suites or Deluxe Suites are our usual choice)
After moving money around on Credit Cards we received our hotel room key.
My Family and I proceeded to our hotel room a King Deluxe Suite and was met with anything but updated rooms as stated online. Walking in we were met with the only decor displayed a ripped painting on the wall in the living room area. We sat our bags down and walked around in the Bedroom the heater/air conditioner on the wall under window was stuffed with towels under it for what I could only assume was to catch water? Back to the Living-room area we sat down to watch some TV and enjoy our Lunch. After locating The Tv Remote I was surprised to see it was wrapped with so much scotch tape to hold it together it was laughable that they thought that it would still work, which it did not!
So I guess in the end maybe it is a sign that the staff is telling people that Hampton up the road is a choice for guests and maybe we should heed the warning?
Read more
Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 25 Mar 2022
Thank you for submitting a survey regarding your recent stay with us. We are sorry to hear that we did not meet your expectations and that you do not agree with our policies. Unfortunately, a valid credit card and ID is a requirement upon check-in by every guest at our hotel and as each business may differ in what payment methods they accept, I encourage you to check this prior to making reservations at any future hotels if this may be an issue for you at check-in. I understand you had a frustrating experience but I hope that this will help you to have a much better experience in the future. We sincerely apologize if you felt unwelcome - that is not how we want anyone to feel but it is our agents' duty to ensure that a proper payment form is presented at check-in and this unfortunately will not be changing. We directed you to the Hampton Inn, as they are very close by and we were trying to help as you may not be familiar with other hotels in the area. Thank you and I hope you have a good day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service on check in. Very personable guy at reception Joe?. Quiet. Super Comfortable bed . Nice shower. Good buffet breakfast. Scrambled eggs sausages ham beans. Lots of other stuff I didn’t try . Coffee was good. Bushes were well pruned They even had a gentleman gardener outside planting flowers at 8 AM.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 2 Jun 2022
Thank you very much for your review. Joe is incredible and our team members genuinely care about our guests having a great stay. We also really appreciate you noticing the details and our team efforts. We will continue to work on making this place better so that you can have a great stay again in the future. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights to watch the AUS track and field championships. Great location near the fieldhouse, and shopping if someone wanted that too.
There are only 2 minor complaints that would be easy to rectify. The first was the TV in the breakfast room was playing CNN too loud, a horrible way to start the day. They readily agreed to turn it down when I asked. The second was a 2 broken beer bottles near the front desk that were cordoned off but not cleaned up for hours, despite lots of pieces of small glass. I think any staff member should have vacuumed it up without waiting for house staff to come in.
We enjoyed the stay and will return.
There are only 2 minor complaints that would be easy to rectify. The first was the TV in the breakfast room was playing CNN too loud, a horrible way to start the day. They readily agreed to turn it down when I asked. The second was a 2 broken beer bottles near the front desk that were cordoned off but not cleaned up for hours, despite lots of pieces of small glass. I think any staff member should have vacuumed it up without waiting for house staff to come in.
We enjoyed the stay and will return.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 11 Mar 2020
Thank you for your review and also pointing out some things we can improve on. We will work on those items as you mentioned and strive to do better. We appreciate you choosing to stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms clean and bright, comfy beds and pillows, hot breakfast buffet plus coffee, tea, juices, pastries, fruits and yogurts, staff were amazing and so incredibly helpful. I had some special requests and they went out of the way to accommodate. Every single staff member I dealt with was so genuinely nice and helpful. Great location too near stores, restaurants and McAllister Mall. 5-7 minute walk to bus stop to "uptown" which I think took a little over 15 minutes, maybe 20 to get into town. My son is a runner and used the treadmill in their gym as it was bitterly cold outside. Was nice for him to have that option. Large TVs, microwave and small bar fridge in the room plus lots of storage for our belongings. Coffee/tea/filtered water and lemon infused water all available in lobby. Normally I notice some wear and tear in most hotels these days but everything was in perfect condition in the two rooms I stayed and in hallways, common areas etc. I would go back to this hotel in a heartbeat. I really had a fabulous experience. I haven't stayed in a Best Western in at least 10 years but I would make a point of looking them up wherever I'm travelling next because of this fantastic experience in this Saint John, NB one.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 28 Mar 2023
We are so happy to hear about your experience with us. This will be shared with our team as it will mean a lot to them. They go out of their way to serve our guests on a daily basis and we really appreciate you taking the extra time to recognize them and for enjoying your stay with us! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was clean, bed was comfortable. Stayed on the 2nd floor, and it was very quiet. Fresh towels were given promptly when we put the used ones out in the hallway (we opted for no housekeeping). The breakfast was great, with a lot of variety. The pool and gym were both clean. The staff was helpful. Overall was a great stay.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 11 Sept 2022
Thank you for your detailed feedback. We're glad to hear that you had a great stay with us and that you enjoyed our facilities. We will work hard to keep up the great work and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 1 night here. Room was clean and comfortable. Not allowed to sit on sofas in lobby. Breakfast offered was water, granola bar, yogurt, fruit cup which was homemade in a plastic dish with plastic wrap for cover and no juice on it, and cold breakfast sandwich. Have stayed at other hotel which offered hot breakfast served by staff instead of self serve. Expected better from a Best Western. Pool closed.
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites
Responded 11 Aug 2020
Thank you for your review. We appreciate your feedback and will use it to continue improving our changes, while still maintaining strict safety protocols to keep our guests and team members safe during this difficult time. Our pool is back up and running, however we require advance reservations on time slots in order for our team to disinfect the surfaces thoroughly after each use. We are now providing Grab & Go menus upon check in that guests can order off of in advance (the night before) and bringing it to your door, to provide you a fresher breakfast experience at the time that you indicate in advance. Your feedback is very important to us and we will keep listening and adjusting to ensure that we provide the best service possible.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi there, unfortunately we do not have a hot tub in our indoor pool facility. We do however rent out Jacuzzi rooms with a whirlpool inside the room with a King sized bed.
As I remember in my room there was a low bath not excess able to will chair but I didn't ask for one. They proclaim the hotel is excess able ask them (tel. 506-6579966) there is a fridge (mini), king bed and bottom floor (availability?). why don't you ask them directly? I paid a total of 175 cad$ for a 2 queen bed room on the end of June I don't know prices on August. Ask them they'll tell you. My answer will be a guess but they know. mine is a story theirs is information and commitment.
Hi there, our direction from Maine is to get off the Highway 1 using exit # 128, then turn left at Rothesay Avenue (where Deluxe French Fry is), and then turn right at McAllister Drive (where Esso/Canadian Tire gas station is) and then turn right at Majors Brook Drive (where Boston Pizza is). We are right behind Boston Pizza.
Yes they do allow pets and when you book to stay there let them know and they can give you their full pet policy.
"Hotel was under renovations. Don't let this disappoint you. It had no bearing on our stay."Read full review
"Check to see if the construction is complete and if not make sure your room is on the other side of the building."Read full review
"An extra bar or hook in the bathroom for clothes and a makeup mirror would be so helpful "Read full review
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PRICE RANGE
€96 - €119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus saint john hotel saint john, best western plus saint john hotel and suites, best western saint john, saint john best western
LOCATION
CanadaNew BrunswickSaint John
NUMBER OF ROOMS
77
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Saint John Hotel & Suites
Which popular attractions are close to Best Western Plus Saint John Hotel & Suites?
Nearby attractions include Breakout Saint John (0.4 km), Mister Music (0.3 km), and Walmart (0.4 km).
What are some of the property amenities at Best Western Plus Saint John Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Saint John Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Saint John Hotel & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Saint John Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Saint John Hotel & Suites?
Conveniently located restaurants include Boston Pizza, Pita Pit, and Papa Johns Pizza.
Are there opportunities to exercise at Best Western Plus Saint John Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Saint John Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Saint John Hotel & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Saint John Hotel & Suites?
The staff speaks multiple languages, including English, Spanish, French, Korean, and Filipino.
Are there any historical sites close to Best Western Plus Saint John Hotel & Suites?
Many travellers enjoy visiting Carleton Martello Tower (7.7 km), Loyalist House (4.9 km), and Fort Howe National Historic Site of Canada (5.3 km).