We booked several nights in the hotel for this summer, we a clear notice that there will be no fee taken prior to the arrival. But 6 weeks ago they took 25% from the credit card without any notice. Since then, no answer to the many emails (10) or phone call. Do not go to this hotel, they may just steal your money...
This is a lovely lodge. Located next to the Creekside gondola. Dustys Bar, a popular locals hangout with great bar food and music is directly behind the hotel. There is a ski locker storage room at the back of the lodge opening out to the central meeting area next to the gondola. A lift ticket office is attached to the lodge. Whistler kids snow school is directly across the square. The condos are rustic with gas fireplace and comfortable beds. There is a heated pool and two hot tubs. If you haven’t been to Whistler before you need to know that Creekside is a separate location. The lodge is located in Creekside Whistler. The Creekside development is approximately 3 miles from the main village. There is NO free shuttle taking you back and forth between the two. You can reach the two areas skiing on the mountain but otherwise expect to pay $2.50 per person each ride, each way.…
an hour ago While the staff was very friendly and the space clean and conveniently located we were dissatisfied with our stay at legends this time around. The tv’s are quite outdated and the cable continuously kept cutting out - we didn’t have a TV guide as that channel never worked. We called the front desk and were put through to the maintenance department however we were never able to get through to anyone. The duvets do not have true covers, rather bedding is a heavy duvet with two bed sheets wrapped round it, which means you get tangled up in blankets all night. We stayed for five nights and it definitely took away from our stay not having any housekeeping - it is unfortunate there is not an option to receive a vacuum or clean midway through a longer stay especially when paying the same high prices. Finally, it was unfortunate that the hot tub and pool hours were restricted and there was no gym access. All in all we just want to send a review informing others to be prepared for a lesser stay due to Covid protocols in place.…
Checkin process is not logical. You Cant enter through the lobby and use various elevators to access your room, instead you are using emergency exit stairs and a small elevator at the end of the hall which you access through the parkade or the emergency exit. THIS DOES NOT MAKE ANY SENSE. Pool flexibly is terrible, and there is a pool guard, and the pool closes at 6;30pm. No more quiet evening hottubs. We have stayed in other properties over the last few months and this one is definitely the most trick but without common sense.
This place is a ghost town during the current COVID period. I don't mean Whistler, I mean this hotel. I am not sure why they are even bothering to stay open because everything is completely limited and or shut down. No room service. No lobby. No gym. Pool and hot tub open 11-6 in 1.5 hour slots so only about 5 guests per day have access. Restaurant closed. Might as well be sleeping in my car. This contrasts greatly to many of the other properties in the area where everything still seems to be open (coffee shops, restaurants, lobby, pools, etc.) Rooms are quite nice, but .... I really don't understand why they bother to keep it open if they are going to do it so poorly.
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