I stayed here for 4 nights due to my roommate being in isolation, and having lived in Whistler for 2+ years I did not hesitate to book when I saw a good deal on this hotel. When I checked in, I was surprised with a complimentary upgrade which was a nice surprise considering the circumstances surrounding the need for the room plus the fact that I work from home so the bigger space was much welcomed. The room was large, well equipped and the desk was great for my needs. However, my disappointment came when I found MULTIPLE black hairs in the bed when I came to sleep. I first found a clump of long black hair whilst taking off the decorative pillow (I have short, copper hair) - this was very disgusting to me, however wanting to go to sleep I decided to deal with it and call in the morning. Little did I know, this would not be the last of it and I found at least 5 different hairs across different locations in the king size bed. This not only is unsettling, but quite frankly unacceptable during COVID in a room that is meant to be ‘sanitised’ for my safety. I called down to the front desk that night around 8pm and spoke to the gentleman working, who said he would pass it onto his manager in the morning. The next afternoon I spoke to Chris, the manager who offered his apologies but in my opinion did not do enough to resolve this lack of basic cleanliness in the hotel he is trusted to manage. I asked for compensation due to the negligence I felt, and he said he would have to check with the owners but the likelihood of anything of that sort was unlikely. Having over a year of experience working in the Whistler hotel industry, I am aware of the challenges stringent owners place on us, but despite this I am shocked to believe that not even a small, partial refund could be offered to me. Chris gave me a $30 WB retail gift card as an apology, which was appreciated but nevertheless not even close to the actions that should be taken when a guest is checked into a hotel room that would never pass any industry standards. I gave this hotel 2 stars, as the room was nice and had all the amenities you could want in a great location. If it were not for the hairs in my bed and the lacklustre handling of its severity, I think this hotel has the potential to be highly rated. No follow up was ever given to me as to the status of my compensation request which was very disappointing. If you are looking for high quality customer service and guest care, I would suggest looking elsewhere if owner profit is regarded more favourable over guest satisfaction at this hotel.…
If you're looking for location and value, you can't do much better. It's one of the first hotels built in Whistler, so a little dated, but has everything you need and is very comfortable. The kitchen is also super useful for not having to eat out. Has outdoor overheight parking too.
We came here during spring break 2021. We checked in not knowing pool was closed. Nothing on Expedia or actual Blackcomb Lodge site mentioned it was. When we used the pull out bed it was dirty. Look like it wasn’t cleaned and crumbs on the sheets. We had to get sheets brought up to out room. We did like the size and location of the room.
The rooms are outdated but what can you expect to a 40 year old building. However, the room is clean and we had a comfortable stay. We had the King loft room, perfect for a family of 5. The location is excellent, it's close to everything.
This property is a little old but still nice and cozy to stay with after a tiring day of exploring in Whistler. Our room has a balcony overlooking the mountains, so beautiful. Great location and close to everything. The staffs are friendly and very accommodating. The price i paid for 2 nights is affordable. I can come back and stay there again.😀