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Our family just returned from our first snowboarding trip in Canada. We booked our trip through Whistler's tourism site and the vacation customer service folks were awesome. They listened to what we wanted and found the best hotel and lift ticket package within our desired...More
This is a gem of a hotel located close to everything including upper and north villages. Full kitchen with everything you need to set up for a great stay. Fireplace, separate bedroom and kitchen. Upper floor had great views. Suggest 4th floor and higher. Helpful...More
1 Thank Sue K
Response from PanPacificManagement, Manager at Pan Pacific Whistler MountainsideResponded 8 October 2017
Thank you for taking the time to complete our online survey. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.
I am glad to see that you...More
We wanted somewhere where we could ski in ski out....no fuss no stress & this is the place.. we put our skis away & straight into dubn linn pub what more could you ask for.. when it’s all to much head upstairs & soak in...More
Thank Kim W
Response from PanPacificManagement, Manager at Pan Pacific Whistler MountainsideResponded yesterday
Thank you for taking the time to provide us with some feedback. I am glad to see that you have enjoyed your stay with us, the ski in/ski out location with ski lockers, room amenities and the hot tub area hope you were...More
If we had booked a 3 star or less hotel, maybe our concerns would’ve overlooked. However, this is a supposedly a Top rated chain, therefore an EXTREMELY noisy room directly across from an elevator with a view of a parking lot and hearing upstairs patrons...More
1 Thank Terza W
Response from PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler MountainsideResponded 5 days ago
Dear Ms. West,
Thank you for taking the time to leave your feedback, it is experiences like this that help us to grow.
I am sorry to hear that your stay with us was noisy and not what you expected. We always strive to create...More
Location, location, location .... Situated within staggering distance of gondolas you dont get any close to the slopes than this. We stayed in both a 2 bedroom suite and a studio - both modern and clean and very comfortable with spectular view of the slopes....More
Response from PanPacificManagement, Manager at Pan Pacific Whistler MountainsideResponded 2 weeks ago
Dear Valued Guest,
Thank you for taking the time to leave your feedback.
I am delighted to hear you had such an enjoyable stay with us and I hope you had an equally good time in Whistler.
We look forward to welcoming you back in...More