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Arbutus Inn

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Traveller (37)
Room & Suite (134)
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Overview
  • Excellent40%
  • Very good29%
  • Average21%
  • Poor7%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Concierge
Wheelchair Access
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (237)
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7
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All reviewsnational car rentalroom was cleannight on the townclose to downtownbus routesno elevatorstay there againrooms are smallshort staythe staff was friendly and helpfula great place to stayeasy accessenjoyed our stayconvenient locationlobbylinensdust
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1 - 5 of 225 reviews
Reviewed 2 days ago via mobile

If you want a quiet place away from the sights and bustle of downtown action, this is for you. However it is accessible by public transport. Don’t stay on the 1st floor. It’s a basement with no elevator.More

Thank Italia0411
Response from ArbutusInn, Manager at Arbutus InnResponded yesterday

Dear Guest, Thank you for your review on Tripadvisor. We are glad to see you had a quiet stay with us. The lower floor rooms are not basement rooms as you mention. The lobby level is the second floor and due to the slope in...More

Reviewed 5 days ago via mobile

Based on photos I'd seen online, I was incredibly disappointed in what this property actually was and offered. This hotel shares a parking lot with a tire repair shop located right off the highway in an industrial area. The parking lot was small and is...More

Thank VanEsq12
Response from ArbutusInn, Manager at Arbutus InnResponded 3 days ago

Dear Guest. Thank you for your review on Tripadviosr. The lot we have on the property does not actually share a lot with the Tire shop next to us. They have their own lot. But we do have a National Car & Truck Rental location...More

Reviewed 6 days ago

Clean comfortable rooms, free parking, very friendly staff - good choice if you are looking for reasonably priced lodging near downtown. Pre-paid for two nights but had to leave early for a medical "emergency" on second day. Based on similar situations at other hotels we...More

Thank JoeBear
Response from ArbutusInn, Manager at Arbutus InnResponded 3 days ago

Dear JoeBear, Thank you for your review on Tripadvisor. Glad to see you found our location in midtown to your comforts. We were sorry to see you leave us early due to the medical emergency that came up during your stay. We look forward to...More

Reviewed 14 May 2018 via mobile

We had a bad experience at a motel down the street, getting no sleep . Noise issues. This place was very affordable and close to downtown, bus routes, coffee shops and diners. Check in and out was simple. Air conditioners in room were awesome as...More

Thank FaithRfefe
Response from ArbutusInn, Manager at Arbutus InnResponded 15 May 2018

Dear FaithRfefe, Thank you for your review on Tripadvisor. We are very happy to see you found our location accommodating to your needs while staying in Victoria and we thank you for your comments. Hope to see you again in the future and all the...More

Reviewed 11 May 2018

Well, here goes... this hotel is built into a hillside, so... since there is no elevator you MUST book 2nd floor for ground level access. The hotel is clean enough but the room we were in (to which we upgraded at $10/night) was crowded. There...More

Thank Carl M
Response from ArbutusInn, Manager at Arbutus InnResponded 12 May 2018

Dear Guest, Thank you for your review on Tripadvisor. We do mention in our listing with Tripadvisor that there is no elevator with the room type you booked and that stairs would be required. We are three floors and the second floor is the lobby...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Free Parking
Concierge
Room amenities
Air Conditioning
Microwave
Details
Price range
US$110 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Victoria
Room types
Non-Smoking Rooms, Kitchenette
Details
Price range
US$110 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Victoria
Room types
Non-Smoking Rooms, Kitchenette
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Traveller (37)
Room & Suite (134)
Questions & Answers
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Andrew S
16 August 2017|
AnswerShow all 2 answers
Response from ArbutusInn | Property representative |
To walk to Chinatown from the Arbutus will take about 15 to 20 mins and then from there to the Empress Hotel which is in the harbor would take about another 15 or so mins. You can always google on mapquest for the walking... More
0
Votes
bobdibidwell
9 May 2017|
Answer
Response from ArbutusInn | Property representative |
Hello. No we are not in walking distance to the BC Ferry Terminal. You would need to take the bus or a taxi. The BC Ferry terminal is located in Sidney BC which is about a 30 min drive from the hotel. There is other boat... More
1
Vote
Nancy M
15 April 2017|
Answer
Response from ArbutusInn | Property representative |
Hello Nancy, At this time the rate for the two days you are asking a rate on is $179.95 plus taxes per night. This price is subject to change. It will only be confirmed once you decide to book. This room would include a... More
0
Votes
Room Tips
"2nd floor is ground level, not sure about views, we had none."
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"wow, not sure if they have good rooms"
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"Spend more money and get a better place"
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"no elevator but ask for a room on the top floor"
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