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Sandman Hotel Victoria

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Sandman Hotel Victoria
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170 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Reviewed 30 September 2016 via mobile

To be honest my boyfriend booked this hotel so I hadn't done research on it however I felt it was further from down town then we would have liked. We did walk down to the water and parliament buildings but It was about a 40 mins walk. The staff warned us about leaving anything in our cars as it wasn't...

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Helpful?
Thank AlyDM05
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments regarding your recent stay, I am glad to hear that you enjoyed the room and our team was able to assist you with any information required. It is always recommended in any metropolitan city to not leave valuables in your car and glad you took note of that...

Reviewed 18 September 2016

Although the front desk did end up comping my room, I would not stay here again. The room was filthy. I am not fussy, but I do require a clean place. The bathroom has hair in the tub, no towels, and there was garbage. I reported it, and the cleaner came in with a dry towel and just wiped the...

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Helpful?
Thank Shannon L
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments regarding your recent stay, I am sorry to hear about your housekeeping experience and as mentioned to you during your stay this is by no means our standard. We take matters like these seriously and I have shared your comments with all the team so situations like this...

British Columbia, Canada
Reviewed 7 September 2016

Executive suite was spartan but ok. We found someones lost pills on the floor beside the bed...front desk guy must have been a doctor because he thought the several different pills were just vitamins. U/G parking is excellent. Building is safe/secure...swipe cards needed in many areas. Restaurant is not the best..."Shark Club" seems to be a sports bar rather than...

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Helpful?
Thank harryW51
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, I am sorry to hear you found items on your guest room floor this is not the standard and they should not have been there. I am glad to hear you enjoyed the security features of the building and the fact that there are many other options for...

Reviewed 20 August 2016

Made the reservation ahead of time and was given a smoking room without any options to switch. Was not notified and had no choice but to stay in a room that smelled like an ashtray. Can't really say anything about the quality because the experienced was ruined as I walked and realized that we were in a closed off section...

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Helpful?
Thank Jaime P
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, I am sorry to hear you were booked into a smoking room, I am sure you contacted the front desk and we had no non-smoking rooms available as would have made all arrangements to put you in a non-smoking room. There are times when not booking through our central reservations or hotel directly that these situations happen and...

Surrey, Canada
Reviewed 15 August 2016 via mobile

I stayed at this hotel for 4 nights while on business in Victoria. When I presented myself at the front desk, I was met by 2 very pleasant and efficient front desk staff members who made the check in process very easy. The bed wasn't very comfortable, although the shower was the best that I have ever had. Parking is...

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Helpful?
Thank Bill2025
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, I am glad to hear you enjoyed the service received upon checking into our property. I am sorry to hear you did not find the bed very comfortable but had one of the best showers in a hotel to date. We value your business with our company and...

Washington State
Reviewed 15 August 2016

We have stayed at the Sandman in Vancouver several times, expected a very nice place in Victoria and were not disappointed. Excellent location on the edge of downtown and easy access to points north (as it is on Douglas St./Highway 1). The rooms are a little smallish, but all is well appointed, beds extremely comfortable, staff very accommodating. We had...

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Helpful?
Thank kayaklady2
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, I am glad that you were not disappointed with the amenities and service provided at our property in Victoria. We value your business with our company and we hope to see you sometime soon again at the Sandman Victoria, should you need any assistance making future reservations please...

Reviewed 2 August 2016

The room was clean but not modern. The Shark's Club restaurant isn't open to kids. That was a really problem with our family and we just wanted to grab a quick dinner when we arrived without having to drive. The pool was clean too.

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Helpful?
Thank Shawna M
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, I am sorry to hear no one informed you of our area off to the side of the front desk where families are able to dine any time as the Shark Club is a liquor primary establishment and restricted to those under the age of 19. I am...

Lacey, Washington
Reviewed 1 July 2016

This hotel is only a few miles from the main part of downtown Victoria. Rooms are very close to elevator. Rooms were simple and nice. Also they have an underground parking garage that was great and very easy to get to and from. The other great thing was security. You need your key card to get ANYWHERE in this hotel,...

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Helpful?
Thank Cody M
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, we are glad to hear that you liked the amenities our property had to offer and our importance of security in the building. I am sorry to hear you were having challenges with our Wi-Fi as it is a new system, please reach out to the front desk...

Chase, Canada
Reviewed 26 June 2016 via mobile

We needed a place to stay that was close to the bay street armoury. This is 2 minutes away. We got a free upgrade to a huge room. It was clean and comfortable. The nearest convieence store is a 5 minute walk away. Sharkys pub is attached. Not bad with great service. This was good value for the money.

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Helpful?
Thank Willie J
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, we are glad to hear you enjoyed your stay and it was close to the amenities you needed. We look forward to welcoming you back in the near future; feel free to contact me directly should you need assistance booking your next stay here or any other of...

Vancouver, Canada
Reviewed 3 June 2016

Excellent services. The sales manager Amy was super helpful. Excellent customer services from front desk to housekeeping. Rooms were clean. Super convenience with full kitchen for group booking. Nice size pool, clean and the kids had a great time. Thank you Sandman!!!

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Helpful?
Thank daisypower88
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments regarding your recent group stay. We are glad that you enjoyed the service provided by all the team here and look forward to welcoming you and your group back in the near future. If there is ever anything I may be of assistance with please feel free to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The beautiful capital city of British Columbia, Victoria is one of BC's most popular tourist destinations. Filled with amazing history, architecture, and a vibrant arts scene, Sandman Hotel Victoria is ideal for long restful vacation stays and short business trips. Whatever your reason for taking a trip to the sensational city of Victoria, Sandman Hotel Victoria will make sure your stay is absolutely flawless. ... more   less 

Additional Information about Sandman Hotel Victoria

Address: 2852 Douglas St, Victoria, British Columbia V8T 4M5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: €80 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Victoria 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Sandman Inn Victoria
Sandman Hotel Victoria Canada - Vancouver Island
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel Victoria staff and other travellers.
3 questions
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Calgary, Canada
Parksville
over a year ago
Sutherlin, Oregon

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Questions? Get answers from Sandman Hotel Victoria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not facing Douglas Street”
 of 5 bubbles dougmA2193OQ, 29 Oct 2016 | Read review
“Fairly quiet on the 4th floor. Not sure if there is a view as such. We were just interested in a good sleep.”
 of 5 bubbles kayaklady2, 15 Aug 2016 | Read review
“2nd floor was great!”
 of 5 bubbles codym977, 1 Jul 2016 | Read review
“We have a variety of rooms and they are all good!”
 of 5 bubbles daisypower88, 3 Jun 2016 | Read review
“Room 401 is a VERY large 'Accessible' Suite. We 3 guys so used the king, the pullout and had a cot brought in. It was perfect...”
 of 5 bubbles GrantT980, 3 May 2016 | Read review
5 of 5