We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Fairmont Empress

Show Prices
#20 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Fairmont Empress
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,407 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Fairmont Empress
See the most recent reviews
Showing 3,211: English reviews
Edmonton, Canada
Reviewed 26 May 2015

Stayed in a room with harbour view and this is what I recommend. Very good service at the hotel and restaurant. High tea is a must. If you like modern furniture maybe it's not the right place to go. Will go back any time,

 Report
Helpful?
1Thank Ruxi780
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is wonderful to read your comments about your stay with us. I am glad you enjoyed your room with the harbour view and the service in our restaurant. I will be sure to share your comments with our staff. I hope we will have the opportunity to...

Reviewed 25 May 2015

We stopped here during our cruise tour for the special High Tea - what a treat for everyone. I had been here a few times and could wait to share with my daughter and husband. Started off with strawberries and cream, then the 3 tier mix of tea sandwiches, scones and sweet pastries. The Empress special tea was delicious -...

 Report
Helpful?
1Thank Sue S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear valued guest, Thank you for your recent review. It is wonderful to hear that you and your family were able to join us for Afternoon Tea. It is a lovely experience for you to share with them. I hope you enjoyed your Alaskan Cruise and your time in Victoria. We look forward to welcoming you back sometime soon. Warm...

Morro Bay, California
Reviewed 25 May 2015

This hotel is a one of a kind with a history that you can read about on the walls that line the elegant hallways and gathering areas. Our room was small, quaint and very comfortable. We enjoyed Len, who has been the bartender for many years at the Bengal Tiger Lounge who made us some of the best cocktails ever....

 Report
Helpful?
Thank Denise R
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Denise, Thank you for taking the time to write a review. It was so nice to read your comments about Len in our Bengal Lounge. He is a truly valued employee and we are very lucky to have him on our team. I will be sure to share your comments with him. I hope you enjoyed your time in...

Reviewed 24 May 2015 via mobile

Very interesting place to stay. It is quite old but that's all part of the character. The weather during our stay was cool which was a good thing because there's no air conditioning!!! That's crazy, it was quite stuffy in the room but we didn't spend a lot of time in there. Pool was nice and warm and the change...

 Report
Helpful?
Thank Trip737
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear valued guest, Thank you for writing a review. It is wonderful to hear that you enjoyed your stay with us. I am glad you were able to use our pool. The large windows provide a wonderful natural light. I am sorry that your room was a bit stuff during your stay. The temperate climate in Victoria allows us to...

Brisbane
Reviewed 24 May 2015 via mobile

What a beautiful establishment perched right above the Inner Harbour. Perfectly located in the hub of all things "tourist" in Victoria this grand old dame is steeped in history and tradition. If you want modern furniture, glitzy bathroom fittings and trendy 21st century gadgetry you are in the wrong place. But if you are into turn of the century, spaciously...

 Report
Helpful?
Thank Jan M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Jan, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you thoroughly enjoyed your time in Victoria and at our hotel. It sounds like our staff took very good care of you. I hope you enjoyed your time in Canada and everything we have to offer in our vast country. I...

St George Brant
Reviewed 22 May 2015

I had the most amazing stay at the Fairmont Empress, the staff called my husband and I by name, the Fairmont Gold experience is like none other. Our keys were handed to us just as soon as we drove in (didn't even have to check in). The bartenders at the Bengal Lounge were absolutely incredible, they treated us like royalty....

Review collected in partnership with Fairmont Hotels & Resorts
 Report
Helpful?
Thank robertaM214EO
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear valued guest, Thank you for your sharing your experience. It is wonderful to read your comments of your recent stay. I am so happy to hear that we created such a memorable stay for you and your husband. I hope your husband had a wonderful birthday. Thank you for your comments about your dining experience as well. The Bengal...

PNW
Reviewed 21 May 2015

Empress still has the historic charm. Building architecture from the outside is awesome. I am sure the interiors have seen better days. But this is not a modern trendy hotel. Location is hard to beat as it is smack in the center of Victoria. A wonderful jazz singer was performing in the bar on a weekend. Afternoon tea was regal...

 Report
Helpful?
1Thank searp
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is wonderful to hear that you enjoyed our hotel and your time in The Bengal Lounge. The live jazz really creates a wonderful atmosphere in the room. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager

Victoria, Canada
Reviewed 21 May 2015

Attended a conference in early May. Very convenient location - inner harbour right across the street. Many restaurants within 4 blocks on Wharf Street and near Government Street. The Bengal Lounge has a nice buffet but is bit on the expensive side. Good for a treat. Good for walking distance to Fisherman's Wharf about 20-30 minutes. If you want a...

 Report
Helpful?
Thank PrairieGirl_12
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. I am happy to hear you enjoyed your stay with us. We appreciate hearing from our local Victoria visitors. Our central location is perfect for taking strolls along the inner harbour or dining in one of the many restaurants nearby. I hope we will have the opportunity to...

Toronto, Canada
Reviewed 21 May 2015

The hotel is a gorgeous old English castle. The decor is very pretty. Rooms are decent size. However, because it is a very old building, the facilities are dated. My shower made a very unpleasant high-pitched noise, and there was next to zero sound isolation. I could hear seagulls, even though my room faced the back and not the harbor....

 Report
Helpful?
Thank Inkamalinka
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. It is wonderful to read that you enjoyed your stay with us. I am sorry to hear that your shower was making noise and you could hear the seagulls. We are in the process of replacing the windows in our guest rooms which will reduce the amount of noise heard from outside....

Reviewed 21 May 2015

In 1990 the newlyweds spent 4 days at the Empress and had the time of our life. Five-star all the way and the traditional afternoon tea and a world-class concierge put us on to a fantastic 4-table French restaurant that Arthur Frommer loved. After three hours band six or seven courses we could see why!! Everything is clean and fresh...

 Report
Helpful?
Thank Froomcat
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for sharing your experience. It is always so nice to hear from guests who honeymooned with us. It is wonderful that you are able to look back on your memory so fondly. I hope we will have the opportunity to welcoming you back sometime soon. Warm regards, Don Fennerty General Manager

1,645 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1328)
Viewed
Hotel & Grounds (308)
Viewed
Room/Suite (234)
Viewed
View from Room (89)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (43)
Viewed
Dining (100)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
2:48
Videos (1)
Viewed
Other (541)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (293)
Viewed
289 (31)
Viewed
369 (25)
Viewed
380 (35)
Viewed
381 (22)
Viewed
452 (35)
Viewed
644 (30)
Viewed
Amenities (56)
Viewed
Dining (22)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (7)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Victoria hotels
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 52 in Victoria
956 reviews
Magnolia Hotel And Spa
#2 of 52 in Victoria
2,437 reviews
Hotel Grand Pacific
#16 of 52 in Victoria
1,894 reviews
Show Prices
Show Prices
Show Prices
Oak Bay Beach Hotel
#3 of 52 in Victoria
1,097 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: €160 - €419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Jetsetter so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Canada - Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a harbor view room”
 of 5 bubbles Silverstreak46, 11 Feb 2017 | Read review
“Gold Floor is worth it”
 of 5 bubbles michaelbella1313, 11 Feb 2017 | Read review
“Harbour views are beautiful. If you can afford it, Gold floor is worth it. The suites are huge and really well equipped.”
 of 5 bubbles Trackie67, 28 Jan 2017 | Read review
“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
5 of 5