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The Fairmont Empress

4,006 reviews
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Traveller (1615)
Room & Suite (618)
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Overview
  • Excellent55%
  • Very good26%
  • Average12%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(329 reviews)
“high tea”(391 reviews)
“afternoon tea”(354 reviews)
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,006)Write a Review
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All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1,131 - 1,135 of 3,775 reviews
Reviewed 13 April 2016

This iconic hotel has fallen so far fro grace that it is difficult to point a finger at its plunging ratings, disgraceful service, filthy condition, the state of disrepair and ongoing repairs, and nothing but excuses coming out of the Fairmont management, staff and the...More

6  Thank Robert S
Reviewed 13 April 2016

This hotel is one we have stayed at many times, but this time it is obvious that the renovation it is undergoing is sorely needed. Our "signature" room - top class of room - had a tiny bathroom with a tub out of the 70s....More

Thank jsimke
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 18 April 2016

Thank you for sharing your comments. I am glad you enjoyed your stay and Chef Michael took great care of you. I will pass along your praise. I hope you will visit us again sometime soon. Sincerely, Indu Brar General Manager

Reviewed 12 April 2016

What a historic hotel inner harbour of Victoria BC. This hotel is old and rich in history but the rooms are newly refurbished and comfortable. Queens and Heads of State have all stayed here for decades. The Bengal room upstairs is like being in India....More

1  Thank Brownbebe18
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 18 April 2016

Thank you for sharing. We are so happy to hear you enjoyed your visit. I hope we will have the opportunity to welcome you back sometime soon. Indu Brar General Manager

Reviewed 10 April 2016

The afternoon tea service is absolutely amazing! I convinced my husband to do this for our 16th anniversary while visiting Victoria. The entire experience was fabulous from beginning to end and I even became a tea convert afer trying their Kea Lani Orange Pineapple tea....More

Thank MLS62
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 12 April 2016

Thank you for your comments. I was thrilled to read that you chose to celebrate your 16th anniversary with us. Congratulations! I hope you will visit us again sometime soon. Indu Brar General Manager

Reviewed 10 April 2016

Checking in to the Fairmont Empress Gold was like stepping back in time, being pampered and cared for by an attentive staff was worth every penny. You must experience High Tea, reminds you of an era long forgotten. Oh, and leave cell phones in your...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank robertsK5453TM
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 12 April 2016

Thank you Robert. It is so nice to hear you had a most enjoyable stay with us. I hope you will visit us again sometime soon. Indu Brar General Manager

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$206 - US$522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$206 - US$522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1615)
Room & Suite (618)
Dining (145)
Pool & Beach (9)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Stayorgo7
24 January 2018|
AnswerShow all 5 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
24 October 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
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Room Tips
"You will pay much higher but the view rooms are nice. Harbor!!!"
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"High up on the front of the hotel, very quiet with great views."
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"Room # 830 = Fantastic !"
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"Request a harbour view"
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