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The Fairmont Empress

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#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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The Fairmont Empress
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3,449 Reviews from our TripAdvisor Community

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Showing 3,251: English reviews
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Reviewed 2 days ago NEW

Rm was extra ordinary. The breakfast was outstanding. The associates were very helpful and pleasant. Always a smile. The only thing amiss was a blow dryer for the hair and clear explanation about all the amenities which are included in the price of the room.Rooms were clean, fresh, well organized.

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Helpful?
Thank Ronald T
Whistler, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Stayed in the hotel 3 years ago and all I can say, it was not the usual standard of a Fairmont Hotel. My husband and I always use Fairmont Hotels and have been to quite a few so we do have expectations and the hotels consistently deliver to a very high standard. Unfortunately The Empress has been looking and feeling...

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Thank Snowbabies1
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your great review of your stay with us. It is wonderful to welcome you back and to hear that you love the renovations and changes. We will be complete in June of this year and sincerely hope we will welcome you back to enjoy everything once finished. Thank you again! Kind regards, Indu Brar General...

Madison, Wisconsin
Reviewed 4 days ago NEW

I loved the character of this hotel but felt if you don't go all in on a top tier room then it is just an expensive average room. We had a great stay, but because of the age of the hotel (all upgraded) the rooms are small and the bathrooms are even smaller.

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1Thank Thomas W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Thomas for taking the time to post a review regarding your recent stay with us. I am pleased that you enjoyed your stay. Our rooms have been renovated and upgraded for our guests and I hope that you enjoyed the choices that we made. I do hope we will have the opportunity to welcome you back again. Kind...

Grimsby, Canada
Reviewed 4 days ago NEW

We stay at Fairmont hotels where possible and this Fairmont is one of the best. We stayed on the Gold Floor, which we highly recommend for a hotel within a hotel. The rooms were very spacious, with a great bed and lovely amenities. The staff were super helpful and very attentive. We loved the locale of this hotel. Highly recommend...

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Helpful?
Thank sueandcraigt
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for the lovely comments about our Fairmont Gold experience and team. Our central location is in walking distance to so many venues. We look forward to your return! Kind regards, Indu Brar General Manager

Newport, Oregon
Reviewed 4 days ago NEW

The food alone in worth the stay. great staff. They are wiilling to do whatever it takes to make you feel comfortable and have a pleasant experience. Truly is a world class. We are planning on staying there again.

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Helpful?
Thank chukarfury
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely comments. We are thrilled that you had a pleasant experience and we look forward to welcoming you back. Kind regards, Indu Brar General Manager

Oslo
Reviewed 4 days ago NEW

The Empress, if need be said, is in a class by itself. Situated on reclaimed land at the forefront of the harbor it holds a commanding position in the town, as its name would suggest. Three of us, my wife and I, along with her sister, had lunch in the north room at a window overlooking the harbor, with the...

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Thank PC K
Reviewed 4 days ago NEW

Excellent hotel with all the amenities. I joined their President's Club and selected Gold Member service which provides additional amenities through the Gold Member lounge (see comments below). This significantly adds to the experience and I recommend it. The rooms are not the most spacious but they are very well appointed with attention to detail. Bathrooms feature a shower with...

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Helpful?
Thank Lee S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Lee for your lovely and detailed review of your recent stay with us. I am so pleased that you enjoyed our Tea at the Empress experience, and our central location within walking distance to so many venues. We look forward to welcoming you next time you visit Victoria. Kind regards, Indu Brar General Manager

Toronto
Reviewed 4 days ago NEW

Disclaimer; I work as an event manager and I spend my fair share of time in Hotels. I visited the Fairmont Empress this month for work, and I have to say I was thoroughly impressed. This property is just wrapping up a many-million dollar renovation and it shows throughout. The room I stayed in had a lovely view of the...

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Thank ntrtaynr
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely and detailed review of your stay with us. I am so pleased you enjoyed our fabulous Fairmont Gold experience. Our view from the rooftop patio is second to none! It is also wonderful to read that you enjoyed our Q Bar and Restaurant. Thank you again. We look forward to your return. Kind...

Kamloops
Reviewed 6 days ago NEW

I booked a Gold room for my Wife's birthday for three nights over Easter. We ate at the hotel restaurant, made extensive use of the facilities and had their world famous afternoon tea. The word perfect is much overused these days, but it exists at the Empress. From the moment we arrived we were treated as though we were the...

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Helpful?
Thank Christopher W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased to read your great review how you felt very special throughout your stay. We strive to provide the best guest service possible and look forward to welcoming you again soon. Kind regards, Indu Brar General Manager

Fort Smith, AR
Reviewed 6 days ago NEW

This is a wonderful old hotel. The "Gold" level of service is outstanding and the "Gold" rooms were very nice, spacious and well appointed. The check-in process is not very organized due to construction and we had to wait 15-20 minutes for the bell hop and valet for our car, but once we arrived at the gold check in, everything...

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Helpful?
Thank ntrober
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review regarding your recent stay. We appreciate your feedback and will look forward to welcoming you again. Kind regards, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: €183 - €457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Canada - Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
23 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on level one are quite, access to amenities, large very comfortable beds”
ronaldt977, 21 Apr 2017 | Read review
“Doors opening and closing are loud”
thomaswH1343VS, 19 Apr 2017 | Read review
“Really can't go wrong if you face the harbour.”
sueandcraigt, 19 Apr 2017 | Read review
“harbor view is worth the money”
chukarfury, 19 Apr 2017 | Read review
“Any would be fine, but one with a harbor view would be exceptional.”
742pck, 19 Apr 2017 | Read review
5 of 5