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My family of four stayed 3 nights here in the end of May. In despite of good Asian restaurants occupation, the services were poor. The heater was old fashion and did not work which we had to use other small heating device (i believe each...More
I recently stayed here with my kids. I prebooked on booking.com. The room came with all amenities including fridge and microwave. The room was very clean and offered a nice view. The staff were very courteous and friendly. They aimed to please. Located near all...More
The pictures on the internet did not match the hotel, terribly run down, needs painting, new carpets, bathrooms need remodeling. Advertisement says there is a pool, that's why we went there but it was a whirlpool in need of repair, no fridge, wallpaper coming off...More
The location is convenient and close to joyce skytrain station and restaurant. The environment is clean and tidy but a little bit old. There is a free gym. The customer service is pretty good, especially the receptionist named Lari, who is really nice and helpful.
Sadly didn't have a chance to read the reviews before staying here... This place is a slum!! There is a $200 holding charge for 'room damage' not even the Hilton charges that.
And to damage what?? The place is filthy! Mouldy bathrooms with peeling wallpaper,...More
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.