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Lani, the supervisor is friendly and warm. Ana, a front desk agent is helpful and always ready with a smile. Another front desk agent let me use his own personal phone charger as I’d forgotten to bring mine. Cleaning staff are efficient and nice. I...More
Thank you so much Mrs.Lani this is Edward & Tatianna and we as a family wanted to thank you and your wonderful staff for the amazing time shared at the Cassandra Hotel! For any anyone traveling to Vancouver please be advised this is the cleanest...More
Thank Chiqui I
Response from Mia B, Guest Relations Manager at Cassandra HotelResponded 2 weeks ago
Thank you for sharing your amazing experience and we are so pleased to hear that you enjoy your stay here with our lovely staff! I will read your comments aloud for Lani and other agents to further inspire them! Yes, we are striving...More
We originally booked only 1 night because we weren't sure if we would like the rooms, but we were pleasantly surprised! The rooms are very comfortable, and one of the best beds I have ever slept in! We decided to stay for the rest of...More
Stayed here for work. clean rooms , hot tub/sauna, washer/dryer , workout room and secure underground parking. Everything you could need and friendly accommodating staff. Close to skytrain and good food in the area. 20$ cab ride into the downtown core.
The guy in the front desk is rude, no patience and no help at all.
We paid to stay and this kind of treatment is unacceptable.He is sitting there and can't even generate a wifi password, we have to go down to get one.
Thank Yohan s
Response from Mia B, Guest Relations Manager at Cassandra HotelResponded 19 January 2018
Dear Mr yohan,
Thank you for taking the time to write a review. First of all, we would like you to know our hotel does not have a policy requiring guests to come all the way to lobby for wifi codes. Therefore, what you experienced...More
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.