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The Westin Grand, Vancouver

1,818 reviews
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Traveller (545)
Room & Suite (493)
Dining (36)
Overview
  • Excellent55%
  • Very good33%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“heavenly bed”(52 reviews)
“great location”(279 reviews)
“mini kitchen”(30 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from The Westin Grand, Vancouver
Special Offer: Breakfast for 2 Included
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,818)Write a Review
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All reviewsheavenly bedgreat locationmini kitchenpublic libraryrobson streetdeluxe suitesmall kitchenetteliving roomslow elevatorstim hortonsself parkinghot tubfloor to ceiling windowsliquor storerogers arenaoutdoor poolan upgrade
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11 - 15 of 1,736 reviews
Reviewed 4 weeks ago

Stayed from 1/7 -1/11 and had a great stay. I reached out to reservations team to see about getting a corporate rate as I might be staying regularly for the next 2 months and needed a rate to match what my company gets at other...More

1  Thank wvugrad2001
Response from Pradeep P, General Manager at The Westin Grand, VancouverResponded 4 weeks ago

Dear wvugrad2001, We are disappointed to see your comments on Tripadvisor as we had also received a letter to the undersigned. Our apologies for your experience this time around.Steps have been taken to make sure this is not repeated. Sincerely,

Reviewed 4 weeks ago via mobile

I was at this hotel for 4 days and was overall happy with my time here. Valet staff were amazing as well as the check in associates at the front desk. Rooms were clean and comfortable however the trays left out from peoples room service...More

1  Thank McGregor4
Response from Pradeep P, General Manager at The Westin Grand, VancouverResponded 4 weeks ago

Dear McGregor4, Thanks you so much for your comments. We are glad you enjoyed your stay with us. We are sorry about the room service trays in the hallways. This problem will be solved as soon as we have our elevators refurbished. Presently on occasions...More

Reviewed 10 January 2018 via mobile

Newly renovated with cool color tone and cozy room. Clean and comfortable stay. Even at the time we stay, one lift is under construction but there is service lift provided so that is not a problem at all. Helpful staff. Value for money and we...More

2  Thank TiddyWallapa
Response from Pradeep P, General Manager at The Westin Grand, VancouverResponded 11 January 2018

Dear TiddyWallapa, Thank you so much for your comments. We are glad you liked the renovated room and the amenities. White Tea is a Westin branded signature amenity and guests love it. We appreciate your patience with the elevators. Once done they will be modern...More

Reviewed 8 January 2018

Stayed for the night at the Westin Grand after our trip from Whistler. Convenient location, lots of eating places around the hotel, a few blocks are the shopping district. Brandon was super helpful from giving us advices on where to eat the best King Crab,...More

2  Thank Angelina J
Response from Pradeep P, General Manager at The Westin Grand, VancouverResponded 9 January 2018

Dear Angelina J, Thank you so much for your kind comments.It is so gratifying to see comments like yours about our service and recognizing Branden. We are glad you enjoyed your stay and the services. We look forward to welcoming you back. Sincerely,

Reviewed 8 January 2018

I have been staying in this hotel for 6 times since 2008. The last time I stayed in this hotel was Dec., 2011 and I came back to it in Dec., 2017. Their staff at the front desk Christina, Sandra and servers at restaurant Nicholas...More

2  Thank tsoi2017
Response from Pradeep P, General Manager at The Westin Grand, VancouverResponded 9 January 2018

Dear tsoi2017, Thank you so much for comments and welcome home. We are glad to hear you had a great stay and appreciate the service we are known for. We have a very committed team consisting of Christina, Nicolas,Sandra, Jesse and many more who exude...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$182 - US$522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#28 Family Hotel in Vancouver
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$182 - US$522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#28 Family Hotel in Vancouver
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (545)
Room & Suite (493)
Dining (36)
Pool & Beach (23)
Amenities (23)
Business Centre & Event Rooms (2)
Nearby
Robson Street
Robson Street is a shopper's paradise. Whether a
window shopper or a serious trendsetter, a fashionista
or a dabbler, the crowd of independent boutiques,
quirky one-off shops, and well-known luxury brands on
Robson Street have something to cater for every itch
in your wallet. As a result, it draws a diverse crowd,
and the people-watching along this famous walking
thoroughfare is a primary attraction. In between the
...More
Questions & Answers
Ask a question
angela p
8 February 2018|
AnswerShow all 7 answers
Response from SenorGregorio | Reviewed this property |
Yes, they are modern rooms and well furnished including the "Heavenly Bed." They are up to the Westin's standard of excellence.
0
Votes
Santiago1109
6 May 2017|
AnswerShow all 2 answers
Response from lscumming |
Good Morning Santiago1, Our new and beautifully renovated suites to not are no longer naturally equipped with a fridge and microwave, but we are delighted to provide both, as well as dish ware, on request. Please simply... More
1
Vote
karen187061
18 February 2017|
Answer
Response from lscumming |
Good Morning, Karen, Thank you for your inquiry! We are currently entering the final stages of our total renovation (restaurant, public spaces and guest suites), and are scheduled to be completed before this summer baring... More
0
Votes
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Room Tips
"they are all good in our experience; keep your gold status"
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"Choose the room with a balcony."
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"Order rooms have a balcony."
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"I believe that all of the rooms offer views, so it depends on what you want to be viewing."
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