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The Sutton Place Hotel Vancouver

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea.
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Property amenities
Pool
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Paid Wifi
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Bar/Lounge
Spa
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
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Location
Full view
Neighbourhood
West End
A hodgepodge of landscapes, the West End combines verdant gardens and blocky modern architecture, with Victorian bits and Edwardian bobs in between. It is a paradise for takeout food, take-away coffee, and perhaps incongruously, some of Vancouver's most languid lines of beachfront. English Bay and Sunset Beach invite swimmers, strollers, and picnic-lovers to take in dusk settling over the water, or to jog along with the sunrise, offering breathtaking views at any time of day. The West End merges together so many looks and flavors probably because it functions a hub: its the leafy pit-stop between nightlife and entertainment venues along Davie Street, and the shopping paradise that is Robson Street, offering visitors beautiful parkland to rest on, and quick, easy food to re-fuel with in between ventures.
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Reviews & more
3,482Reviews
895Photos
39Q+A
100Room tips
Traveller rating
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Has some family friends visiting so I booked them a room via Expedia. I’ve had other family members stay here before, and the rooms were all classically elegant.
You have a liquor store right outside, a major movie theatre, restaurants, Robson St., The Vancouver Art Gallery, and
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We have stayed here many times. The location is amazing. Close enough to take the train from the airport. The bathroom is looking a little dated and perhaps time for an upgrade. A great home while in town.
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Response from Navid S, General Manager at The Sutton Place Hotel Vancouver
Responded 3 weeks ago
Dear Guest, We appreciate your loyal patronage of the Sutton Place Hotel Vancouver. We are delighted that you enjoy our unbeatable location in the heart of the city. We look forward to welcoming you back soon for another enjoyable stay.
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We stayed here for an extended week-end and the hotel was perfect in many ways. The entrance way is welcoming, all the staff, from opening the doors to reservations to the concierge to the service staff -again very service oriented. The location is absolutely perfect and everythi
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Response from Navid S, General Manager at The Sutton Place Hotel Vancouver
Responded 4 weeks ago
Dear Guest, Thank you so much for sharing your recent stay experience at the Sutton Place Hotel Vancouver. We are happy our location was convenient for your visit to all the many attractions and shops and that you had a wonderful stay. We look forward to welcoming you back soon.
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Stayed in one of the Executive Corner Suites. There was an old earthy odor. The bathroom shower tile and floor was crumbling in areas. The only bathroom power outlet was over the toilet, where I sat to use the makeup mirror (see picture) and my curling iron. The hair dryer was so
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Response from Navid S, General Manager at The Sutton Place Hotel Vancouver
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share your recent stay experience. We are sorry for the issues that inconvenienced you and led to a less than favorable impression of our hotel and our staff. Our team strives to provide an exceptional experience for each guest, and we apologize for falling short. We take your feedback seriously and have reviewed with our team.We value your business, we hope you will give us another opportunity to show you our hospitality.
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Spent one night here & it was one too many. We did not check in until midnight & when we asked for late checkout it was like pulling teeth. They gave us until 1pm the next day to checkout but when we went up to our room to grab our bags they had already locked us out. Front desk
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Response from Navid S, General Manager at The Sutton Place Hotel Vancouver
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We are committed to delivering an outstanding experience to all the guests and our associates will try their best to accommodate our guests’ requests such as late check-out when occupancy allows. We apologize for the shortcomings you experienced and have reviewed with the housekeeping and front desk teams regarding the concerns that you have highlighted. We hope to have your understanding that at the time of your visit, we were fully booked and had a very tight turnaround time to prepare and clean the guest rooms from departing guests to accommodate guests checking-in. We are also pleased to advise that complimentary wifi and other hotel benefits are included in our exclusive Savour Sutton promotion. We hope you will allow us another opportunity to host you and provide you with an experience more reflective of our standards. Thank you for choosing the Sutton Place Hotels, again our apologies for your recent experience at the Sutton Place Hotel Vancouver.
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Professional photo exclusively commissioned by TripAdvisorThe Sutton Place Hotel Vancouver
The Deluxe King Room at The Sutton Place Hotel Vancouver
Professional photo exclusively commissioned by TripAdvisorThe Sutton Place Hotel Vancouver
The Deluxe King Room at The Sutton Place Hotel Vancouver
view from bed
the dated shower still nice though
Moon rise at dusk Oct 19, 2018
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How far is this from butchart gardens?
Way to far. But the concierge is happy to organise the excursion to Victoria Island. It’s like Bus-Bus on Ferry-Bus so like 2.5-3hours. Best wishes
0 votes
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How far is this hotel from a Hop on Hop off bus stop?
Hi, the hop on hop off bus stops right outside the hotel. Nice & easy.
1 vote
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Hi, I'll be visiting Canada with my family. Is breakfast included in the price?
Lots of breakfast places nearby
1 vote
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Hi! Will be staying at the hotel from May 18 to 28 and requested for a crib. May I know how the crib looks like. We are bringing our one year old and need to know if she will be able climb out of the crib. If so, will have to bring our portable play pen .
You will need to contact the hotel directly.
0 votes
Is there a kettle in the rooms please?
We were in the Sutton Suite which comes with a fully furnished kitchen, so yes the room had a kettle.
1 vote
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"Try not to take a room next to a lift / elevator (They have 4 lifts)"
"we were on the top floor which was 21 and the views of downtown were stunning."
"As far as we could tell, all rooms come with good views and quiet surroundings"
"Higher the floor, the better the view."
"Quieter and better views on upper higher floors"
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PRICE RANGE
US$191 - US$379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutton place vancouvervancouver sutton place hotel
LOCATION
CanadaBritish ColumbiaVancouverWest End
NUMBER OF ROOMS
397
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