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Room & Suite (238)
Dining (75)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
Updated 20/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Parq Vancouver
Updated 20/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 88 hotels in Vancouver
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Soaring high above the skyline in the heart of downtown Vancouver, Canada, with the majestic mountains of British Columbia's pristine coast as a backdrop, JW Marriott Parq Vancouver offers a truly spectacular setting for a business or leisure stay. Our city centre luxury Vancouver hotel places you in the vibrant entertainment district, near Robson Street shopping, the cobblestone streets of Gastown and more. Visit us and delight in our hotel's perfect location, and in our LEED Gold Certified guest rooms and suites, including a striking two-floor villa. Please note: The Victor and Honey Salt are open for dining, all other restaurants and lounges are temporarily closed. Spa by JW and fitness center are open with reduced capacities and hours. The health and safety of our guests and associates is our top priority and we appreciate your understanding. Housekeeping: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
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Room & Suite (238)238
Full view
Property amenities
Electric vehicle charging station
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Car hire
Car park
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Trendy
Location
Full view
100Great for walkers
Grade: 100 out of 100
75Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
39 Smithe Street, Vancouver, British Columbia V6B 0R3 Canada
Getting there
Stadium–ChinatownVancouver Sky Train7 min
Yaletown–RoundhouseVancouver Sky Train9 min
410Reviews13Q+A73Room tips
Reviews
Traveller rating
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Popular mentions
The service at this hotel was wonderful from even before I arrived until the moment of check-out. I came here for a weekend anniversary celebration and was lucky enough to speak to Joon over the phone for some pre-arrival arrangements and he happened to also greet us when we checked in and on our last day before checking out. He was warm, friendly, attentive and super helpful. He extended our check-out time so that we didn't have to rush on our last day and could wrap out our stay nicely. Thank you so much, Joon, for your taking such good care of us and making sure our weekend was special! The hotel itself is beautiful and super central - you can walk anywhere downtown. We had brunch and happy hour drinks at Honey Salt which was delicious and dinner at The Victor was a lovely experience. Highly recommend!…
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Helpful
Everything from check-in to in-room service during our stay was perfect. The staff was friendly and helpful with restaurant suggestions. The views from our room were beautiful despite the rainy weather. The housekeeping staff will only enter your room when you have left for the day. The '2-double beds' room we had was spacious and bright, and perfect for us (1 parent and 2 adult children); the bedding and beds were clean and comfortable. The bathroom was fairly large and bright as well. The shower was great with wonderful water flow. I really liked that the hotel provided shampoo, conditioner, body wash and lotion in large bottles. So much is wasted when hotels use the tiny bottles, not to speak of all the plastic waste! The gym on the 17th floor is open and large (over 2000 sq ft??), fully equipped (treadmills, machines, weights, large floor-work space) and clean. Guests can book for an hour and they will allow only up to 6 people at the same time. I felt very safe. Bottled water was complimentary as well as in-room Illy espresso coffee and tea. I highly recommend this hotel. It is central and if you walk up the steps and around the BC stadium, you will be at the bottom of Robson. It's a good location. …
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Date of stay: January 2021Trip type: Travelled with friends
Helpful
Response from Kai Raphael, Guest Services / Front Office at JW Marriott Parq Vancouver
Responded 12 Jan 2021
Hi Diane Catherine Y, Thank you for taking the time to share your valued review with us regarding your recent visit to JW Marriott Parq Vancouver. We are thrilled you had a pleasant stay with friendly, helpful customer service. We are glad you enjoyed your guest suite and the spectacular views, and were able to take advantage of our state-of-the-art fitness center. It is our highest priority to ensure our guests have a safe and comfortable stay during these unprecedented times and we are glad this is the experience you had. We look forward to welcoming you back again soon! Kind Regards, Kai Raphael Rooms Operations Manager
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First off, this hotel is beautiful, a real architectural feat. The missing step to me was the service. When we arrived at the hotel there was no bell staff at the door, it’s just looked like an entrance to a casino, not a hotel. We had lots of bags so having to go find my own bell cart was a bit of an inconvenience. When we got to the front desk the front desk manager was lovey. Very great service, you could tell that he was doing the very best with what he had. Unfortunately though, that was just not enough. It felt like a ghost town in terms of staffing, certainly not what I’d expect from a 5 star. I stayed at the Fairmont Vancouver the previous night and they had full staff on. This hotel will unfortunately not be getting my recommendation.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Kai Raphael, Guest Services / Front Office at JW Marriott Parq Vancouver
Responded 12 Jan 2021
Dear Kvos1, Warm Greetings from the JW Marriott Parq Vancouver. We greatly appreciate you taking the time to share your valuable review with us about your most recent stay. We are glad you enjoyed the hotels aesthetic, and our front desk team provided you with great customer service. I truly appreciate your feedback so we may have the opportunity to improve our service, and I would like to sincerely apologize that the overall experience did not meet your (or our) expectations. I have shared your comments regarding staffing with the necessary members of our leadership team to ensure this is immediately investigated. I welcome you to contact me directly at Kai.Raphael@marriott.com to further discuss your experience in detail. We hope to have the opportunity to welcome you back in the near future to create a memorable stay and demonstrate our ability to provide you with the true JW Treatment. Kind Regards, Kai Raphael Rooms Operations Manager
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Fantastic, perfectly amenitied location. Suite was awesome, outdoor hottub, Salt and Victor restaurants great. Even with all this Covid crap, the hotel did a stellar job of making it a home away from home. Special thanks to Kai in the front of house, and to the housekeeping team. You will see us soon!
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Kai Raphael, Guest Services / Front Office at JW Marriott Parq Vancouver
Responded 5 Jan 2021
Dear Derek, Thank you for taking the time to share your valued review with us. We are thrilled you had a wonderful stay at the JW Marriott Parq Vancouver. We are happy to hear you enjoyed your guest suite and had the opportunity to experience our roof top hot tub and our on-property restaurants, The Victor & Honey Salt. We are glad you felt comfortable and at home during your stay, our Marriott Commitment to Cleanliness remains our top priority during these unprecedented times. We look forward to welcoming you back again soon! Kind Regards, Kai Raphael Rooms Operations Manager
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I booked two rooms, one for my mom and brother, and the other for me and my husband. I’m gold elite, so was expecting an upgrade of some sort. They upgraded my family to a “better” room, but not us, so that was lame. If there was no upgrade for us, could they not have discounted the $42/night parking, at least? The hotel rooms were okay, but not as nice as I expected for a category 7. Our bed was HORRIBLE. We had some of the worst sleeps of our lives the last couple of nights, omg. We’ve been so drowsy because we’re not well rested at all, thanks to that bed. Honey Salt was good, and the servers were really nice. The gym not being open earlier than 8 am was inconvenient for people who wake up much earlier. Overall it was just okay. Not sure if I’d stay here again.
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Date of stay: December 2020
Helpful
Response from Kai Raphael, Guest Services / Front Office at JW Marriott Parq Vancouver
Responded 29 Dec 2020
Dear Ajchoquette Warm Greetings from the JW Marriott Parq Vancouver. We greatly appreciate you taking the time to share your valuable review with us about your most recent stay. As a valued guest I am disappointed with the impression we have left you with and I would like to sincerely apologize that you encountered this situation during your stay. I have shared your comments with the necessary members of our leadership team to ensure this is immediately investigated. I welcome you to contact me directly at Kai.Raphael@marriott.com to further discuss your experience in detail. It is our highest priority to ensure our guests have a comfortable and enjoyable experience with us and we very much hope to have the opportunity to welcome you back on your future travels to Vancouver. Kind Regards, Kai Raphael Rooms Operations Manager
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PRICE RANGE
US$244 - US$513 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouverNortheast False Creek / Yaletown & False Creek North / Central / False Creek / Downtown
NUMBER OF ROOMS
329
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Claim Your Listing Frequently Asked Questions about JW Marriott Parq Vancouver
Which popular attractions are close to JW Marriott Parq Vancouver?
Nearby attractions include B.C. Place Stadium (0.07 km), BC Sports Hall of Fame (0.2 km), and Parq Vancouver (0.03 km).
What are some of the property amenities at JW Marriott Parq Vancouver?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at JW Marriott Parq Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Parq Vancouver?
Yes, a parking garage is available to guests.
What are some restaurants close to JW Marriott Parq Vancouver?
Conveniently located restaurants include Fanny Bay Oyster Bar & Shellfish Market, Lupo Restaurant, and JINYA Ramen Bar - Vancouver.
Are there opportunities to exercise at JW Marriott Parq Vancouver?
Yes, guests have access to a fitness centre during their stay.
Is JW Marriott Parq Vancouver located near the city centre?
Yes, it is 0.7 km away from the centre of Vancouver.
Are any cleaning services offered at JW Marriott Parq Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Parq Vancouver offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Parq Vancouver?
Many travellers enjoy visiting Yaletown (0.7 km), Engine 374 Pavilion (0.6 km), and Gaoler's Mews (1.0 km).
Does JW Marriott Parq Vancouver have any great views?
Yes, guests often enjoy the harbour view available here.