This is the only place in town I return to, their service is always consistent and the staff in all departments are amazing. Even though we are all stuck in masks as a result of COVID you can see their smiles through the mask. I am fine with wearing masks in their public areas and to be honest it makes me feel more comfortable knowing that this is requirement of the hotel. They have taken away their stayover service due to COVID but I find no issue with that because who would want to have someone in their room especially in these times. Thank you guys for being an example of what Customer Service should look like. YOU GUYS ROCK!!!
We had a wonderful stay at the Fairfield. Rooms are clean, Common spaces are clean and well kept. The new renovation has made the place look great! Staff is amazing, everything went smooth with checkin / out. Would definitely stay again. COVID protocols in place.
We’ve stayed at this location since it was five days old , never a problem , stayed through the addition/renovation , never a problem , the last few times it’s been an extremely ridiculous experience ! Perhaps it’s the COVID deal however on the night of October 16th , my wife and I were not able to get any sleep for the noise and cursing in the hallway . We were on the main floor near the the front desk and the people who were causing the disturbance were even closer! When I mentioned it to the front desk they indicated they heard nothing ......... impossible ! My position is clear , we pay to stay there and the people who work there get paid to be there , so do your job!!!
We visited during COVID time and must say this place is organized. Right from check in front desk staff was great and have pool times organized well. The room was clean and well laid out beds are very comfortable. They provide a complimentary breakfast which was fantastic especially during these times. A big thanks to Debbie the lady who was serving the breakfast she was great and is a credit to the company with her great customer service skills. Will definitely stay there again next time in the area.
We stayed a couple of nights at the Fairfield Inn and Suites for a little bit of medical and vacation time. The front desk clerks were excellent. They explained their covid protocol. The entrance and our room were extremely clean. The clerks were very pleasant as we made arrangements for other family members to join us for a night and found a room fairly close. Any uneasiness we had about staying at a hotel during this pandemic was eased by the staff and the cleanliness . The breakfast was served to us and was delicious We will be returning to Kelowna for additional medical and it’s a no brained as to where we will stay Great place , staff and location . Thanks Fairfield for a very nice and safe get away . J.McR
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