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Sandman Hotel & Suites Kelowna

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Room & Suite (30)
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Overview
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2130 Harvey Ave, Kelowna, British Columbia V1Y 6G8 Canada See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
Additional information
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Offers from Sandman Hotel & Suites Kelowna
Offers & Announcements:Free Breakfast + 20% Off
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Rooms
2 Dec3 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews(386)
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Valbca
Sundre, Canada
7628
Reviewed yesterday
We have stayed at this hotel before and liked it well enough to come back. The rooms are nice and the staff is friendly. It is clean. However, the older we get the harder that the bed seems. And we had to carry our suitcases up a flight of stairs instead of having an elevator to use. There are other rooms with an elevator but they are in a bit higher price range. The location is right on Highway 97 but it is still quiet and across from the Orchard Park Mall so very convenient.
Thank Valbca
Departure50425568790
22
Reviewed 1 week ago
I stay at this hotel every summer helping my daughter chef for the 1%! Two summers ago I bought brand new Sketchers shoes and used them for two weeks and put them away until the following summer! Well the first week at the hotel I needed to was my runners! Well the machine which is a combo washer/ dryer melted my $100 pair of shoes and SANDMAN will not refund me for these shoes! The company my daughter works for spends thousands of dollars every summer to house their staff! So the SANDMAN doesn't seem to care about the 99%! I am poor and I want my shoes replaced! Next letter to the CEO! I gave them one shoe and proof of purchase and they are just ignoring me!!!!!
Thanks
Thank Departure50425568790
Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 days ago
Dear Valued Guest: I would be happy to resolve this issue to your satisfaction. Please feel free to contact me at 250-980-3150. This number is my direct line and I will certainly assist you. I apologize for any frustrations you felt and can assure you that we hold the opinion of our guests in high regard. Best, Meg McManus General Manager Sandman Hotel & Suites Kelowna
Italian_Pudding
70
Reviewed 2 weeks agovia mobile
Was staying in town for a night with my boyfriend,and decided to book with the sandman cause what could go wrong.
Originally booked a standard queen room, but got upgraded to a king room standard room then upgraded again to a king suite. so that was a wicked plus. Had noooo clue where the ice machine was located (no signs). The suite was so nice but one the sofa couches had a “cum like stain on it”. Over all besides the sofa was a great stay.
Thank Italian_Pudding
Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 days ago
Dear Valued Guest: Thank your for your feedback. I am pleased that overall you enjoyed a "great stay". Just a note that should you encounter any issues, something is unsatisfactory or you need amenities, have queries or questions, we are here to help. Guests just need to dial 0 and speak to one of our friendly Guest Services Agents and we will address your needs right away. I have shared your experience with our housekeeping team and we took immediate action. We want your stay to be a great stay always. Thanks again for your review and we look forward to welcoming you back! Kind Regards, Meg McManus General Manager Sandman Hotel & Suites Kelowna
John P
Delta, Canada
28584
Reviewed 3 weeks ago
Check in was a little confusing, although I did throw a bit of a curve showing up at 8 am in the morning ... my room mate showed up the night before and I was delayed for our 2 night stay. A trainee was at check-in along with one other, so things were a bit slow (no issues ... everyone has a first day).

Room was basic. TV did not have high def channels. Shower had good temperature and pressure. If you're tall you're going to have to stoop for the shower head - very low. Shower curtains do move and water goes on the floor, so watch where you leave your clothes while in the shower.

Bed was comfortable and temperature of the room could be adjusted to suit the climate you like. Guest rooms either face the parking lot or the pool. Ours faced the pool so no natural light - no issue for us.
Thank John P
Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 days ago
Dear Valued Guests: Thank you for your review. At The Sandman Hotel Group, we are constantly upgrading our hotel and amenities to best serve our guests. New shower curtains are already being put in rooms and I am happy to review our TV package. We truly appreciate our guest' feedback and take action to improve all of the details for our guest' stay. Let me know when you are next in Kelowna, I would be pleased to welcome you back. Kindest Regards, Meg McManus General Manager 250-980-3150
Alexandria A
167
Reviewed 5 weeks agovia mobile
We picked the sandman because I’ve had good experiences in the past and it was in a great location for us.
But I don’t see my family staying there again. It was loud all night long. Kids running down the halls and screaming, people partying outside and in the pool. It was so loud that it was near impossible to get my son to sleep. I wouldn’t suggest this hotel for a young family. Definitely a good vibe for a weekend with friends.

The room itself was dark and cave-like. Run-down and in need of some care and attention. And it was overpriced and not worth what you got.

Disappointed, but lesson learned.
Thank Alexandria A
Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 days ago
Dear Valued Guest: Thank you for your feedback. I was sorry to hear that you found the experience loud. Did you know we have 2 buildings and 220 rooms to choose from? We have quiet floors that would guarantee a good sleep and experience. Feel free to contact me directly and I would be happy to personally assist in making sure you had the right room location and type ensuring a truly enjoyable experience. Appreciate that you noted there was a "good vibe for a weekend with friends". Give me a call and let me invite you back! Kind Regards, Meg McManus General Manager Sandman Hotel & Suites Kelowna 250-870-8759
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About
Description
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect More choice for your next stay. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Spa
Breakfast included
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Kitchenette, Family Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Kitchenette, Family Rooms
Number of rooms
221
Price range
US$83 - US$123 (Based on Average Rates for a Standard Room)
Also Known As
Kelowna Sandman Hotel
Location
Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Kitchenette, Family Rooms
Number of rooms
221
Price range
US$83 - US$123 (Based on Average Rates for a Standard Room)
Also Known As
Kelowna Sandman Hotel
Location
Canada > British Columbia > Okanagan Valley > Kelowna > Central City
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Traveller (62)
Room & Suite (30)
Pool & Beach (3)
Dining (2)
Business Centre & Event Rooms (1)
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Questions & Answers
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Room Tips
"Only stay in the tower"
Departure50425568790
1 week ago
Read review
"Great spot for sleeping with bed bugs!"
paulcD1885AM
24 Sep 2018
Read review
"High floor and corner rooms"
SairaM779
17 Sep 2018
Read review
"a room in the tower"
KeithAllenR
26 Jul 2018
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