The staff at the front desk are simply amazing, can't say enough about them, from the time we called to make the reservation until the check out the front staff were amazing. It is also a nice touch to have the morning breakfast included. Great stay
Prior to Covid, we travelled a great deal and now are restricted to essential travel so we wanted to make our stay special. I chose the perfect place to stay while in Kelowna. A short drive to the Hospital which was our reason for being there but also so very close to everything from parks to shopping, to the airport and even walking distance to many preferred restaurants. This is the only place I will stay when in Kelowna in the future as the price was good and the room was perfect. We had our Doggy with us and yet were on the fourth floor with a balcony and a view that was beyond belief. They had a very nice Pub on site and also so very many places for my Doggy to go out for his walks. Safe even when we were out for a late night Doggy walk. Staff were amazing and really cared that our needs were met in every way. Breakfast is included and was very good with a huge variety of hot and cold pre-packaged foods. Very fresh and with the option of eating in a lovely spacious room by the pool or taking it up to your room, it was a great way to start the day. We had a very nice visit o Kelowna mainly because we had a great place to return to at the end of the day.…
This was second visit to the hotel and would not consider staying at any other Hotel in Kelowna. Clean and large room, had a patio room facing the courtyard and like staying in a park and could walk to the hot-tub directly from my patio. Breakfast selection was varied and Hot items where Hot, breakfast room was large and staff kept it clean. Also items where replenished and there did not seem to be any empty items at the buffet. Good parking and lots of plug ins for electric cars ( sadly not me ) . Parking lot was well lit and never saw any shady characters hanging around. WiFi signal was strong and dependable and it automatically connected with my phone after a visit a year ago. My room was super quiet and never heard any road noise or voices from other rooms.
Room wasn't ready at check in. We were told they would call when it was and noone ever called. When we went back to ask they gave us a room that we didn't reserve. We had to go back and ask for the room we we had paid for. Extremely overpriced compared to other hotels nearby.
We came back to this hotel for a second time this summer because we liked it so much the first time. Great staff, lovely beds, and great breakfast. One hot tub was down for maintenance, but there was one more operating. We will be back.
Clean rooms, great pool, fantastic breakfast, friendly staff. Can't ask for anything more!! One of the best hotels I've stayed in all year. I still be staying here in the future for sure. Made the trip very comfortable.
Front desk person was very competent and polite, even though the booking went sideways. We were informed that no BW loyalty points would be given because we reserved through booking.com. Watch out for the word "AD" on the booking websites. Beware of being redirected to one of these sites. We were given an "Accessible" room with the extra hardware in the bathroom. The "queen" bed was not queen size, but more a double bed. Breakfast was good and the public areas of the facility felt comfortable and clean.
You will not be disappointed . Rates reasonable, location close to downtown , shopping mall , coffee shops and restaurants. Staff very friendly , breakfast very good overall just great . This was my second Trip in last 2 years and we will stay again if we come to Kelowna again
The hotel definitely met our expectations. Kids loved the pool, the front staff were very pleasant and accommodating with our towel requests, and the breakfast had really good gluten free options!!! My daughter and I have celiac disease, and neither of us had reactions to the food.
Hotel is in a Central Location. Convenient to travel around in the City. Breakfast is good quality. But some rooms don't have Washroom exhaust Fans & others were not working. Washroom sink was blocked.