I had booked the wrong dates and Monique at the front desk was amazing and helped us get a room for the nights we needed. She was truly an angel. The hotel seems new, the rooms are clean and spacious and the bed was super comfortable. The breakfast had lots of options. Very friendly staff. Overall an amazing experience! Would highly recommend and would definitely stay here again.
Rude manager, rude front office staff! We have stayed here many times with hockey and other sports. This visit the manager “Amber” was extremely rude and non accommodating! They messed up on our 2 day stay and still expected us to pay after our room was given away! Speaking with the so called manager was frustrating as he took a “I don’t care” attitude! We will make sure moving forward to take our business elsewhere, and share our experience with our many sports teams!
I had originally planned to stay at the Kanalta across the road. When I arrived on Saturday at 930PM after having travelled all day I immediately had to leave as that hotel is disgusting (I left a review on their page if you would like to read about the experience). Due to it being a long weekend there was no rooms left in what seemed like all of Kelowna. I must have sounded quite dishevelled on the phone or maybe this is just how good their staff is but Amber went above and beyond to provide me with a room even though they were completely full. I guess someone didn’t show up for their reservation so at 1030PM he called to confirm with that person and saved my entire trip. He didn’t have to do this for me, but he did and I am so grateful. This is how you get return customers! The room was beautiful, clean and comfortable! Would highly recommend this place to anyone!…
We just stayed here with a sports team. The hotel seemed to be pretty full, quite busy, but all our staff interactions were really positive. Staff were friendly and helpful and never made you feel overly rushed. They helped our group through the booking process as some got confused, and they applied great common sense to anticipate things and present solutions. There are a couple decor pieces that need an update, mostly I’d say a poor install job during construction of trims and doors, however, rooms were very clean and that’s what matters when staying in a hotel. Athletes found the provided breakfast to have enough options and be truly satisfying in the morning to start their day, and parents enjoyed the attentiveness of staff to ensure hot fresh coffee was always available. I have stayed in a few other hotels in Kelowna and this is the only one I’d go back to. I definitely recommend this hotel.…
Everything is pristine and beyond expectations. The hotel is very clean and fresh, as are the rooms. Convenient location and ample parking. Pool is an unexpected bonus and very enjoyable. Friendly staff!
Centrally located to everything I was interested in looking at. After a 6 hour drive we arrived at the hotel, Tonya was at the front desk and made checking in seamless. We stayed in a regular queen room. Super clean and really comfortable. We also enjoyed the hot tub both nights. The continental breakfast as always was good, a great way to start the day. The cleaning staff were also very friendly. We will stay here again.
The rooms are very clean and nicely decorated. Staff are courteous and efficient. But the building is noisy. It needs sound insulation. Every time an entry door opens or closes the building shakes a bit. And footfalls from the floor above shake the walls a bit too. I was really needing some rest in advance of an important day but the noise from young men partying in the adjacent rooms and across the hall definately was a problem. They didn't care about hotel etiquette. I called the desk when they started screaming in the hall, but I really couldn't say that resulted in any improvement. If you stay here, make sure you tell them you want to stay on the floor with the grown-ups!
Spent one night and loved the location. Close to everything. Hotel and room was clean and comfortable. Staff at check in were pleasant and staff working the morning breakfast were friendly and hard working. Would definitely stay again when coming to town.
Very impressed with all the precautions & safety measures that this property is taking to make their guests feel safe during COVID. This new location is a gem …. is located across the street from Costco, and next door to Walmart. Easily accessible to dining, shopping, attractions, etc. We had a double queen room facing the street; despite its location it was extremely quiet. Our room was clean, spacious and very comfortable. The hot complimentary breakfast was a great way to start your morning. Would definitely recommend this property.
Although the amenities are a great improvement over the standard Hotel in this category, the sad reality is it’s all for nothing if you have ignorant guests around you making noise all night or all morning. Until we can rate guests the same way Uber can rate guests in their cars it’ll be difficult to police poor guests.