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Sheraton Red Deer Hotel

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Sheraton Red Deer Hotel
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391 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Alberta, Canada
Reviewed 1 week ago

We stayed here in June. Check in was a breeze and the staff are very friendly there. We found the beds to be quite comfortable and they even let us have a late checkout. Can't beat that! It is also a pet friendly hotel. It's easy to travel the town from this location.

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Helpful?
Thank Tom S
Management response:

Thank you for taking the time to share your feedback on your recent stay at the Sheraton Red Deer. As a valued guest I am delighted to hear your stay was a positive experience and I agree our beds are very comfortable! We are pleased to offer a late checkout option when possible and am pleased to know you took...

Dartford, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 29 January 2017

Arrived here for a one night stay going from Edmonton to Lake Louise. Finding hotel was easy and hotel has a nice big car park. Check in was easy and we were given Room #1315 which was a lovely sized King Suite with separate Jacuzzi Room complete with TV. The room had loads of amenities including Microwave, Coffee Maker, Safe...

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Helpful?
Thank Tanya-Glen
About Hotel's Favourite Review
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Hello Tanya-Glen, Thank you so much for taking the time to review your recent stay at the Sheraton Red Deer Hotel. I am thrilled to see that you were able to enjoy all the amenities that came along with the room. Also, thank you for letting us know you were here for a special occasion. We Pride in helping in...

Reviewed 4 weeks ago via mobile

We actually came for a soccer tournament with our team. Due to that we good a very good rate even for family day weekend. Rooms are fairly ok but the hotel pool and lobby are really nice. We stayed two days but they didn't come to clean our room until 4pm, once we requested they sent someone after an hour...

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Helpful?
Thank Yatri K
Management response:

Thank you for taking the time to share your feedback on your recent stay at the Sheraton Red Deer. As a valued guest I am delighted to hear your stay was a positive experience. I will pass along to our housekeeping team your comment regarding the delay in housekeeping service. Again thank you for your comments and be rest assured...

Oak Bay, Canada
Reviewed 4 weeks ago via mobile

The Sheraton Red Dear was a comfortable one-night stop on a week-long trip to the Calgary area. The bed was very comfy. Otherwise it was just another somewhat dated hotel room. The wet room shower was not my cup of tea; the water flow was somewhat weak, and took a long time to come to temperature. The hotel restaurant was...

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Helpful?
Thank Linda H
Management response:

Thank you for taking the time to share your feedback on your most recent stay at the Sheraton Red Deer Hotel. Please know I will share your feedback regarding the water temperature with our maintenance team to see if there is something that can be done to correct this. My apologies if this impacted your stay at all in a...

Magrath, Alberta
Reviewed 10 February 2017

My last 2 stays in this hotel the bathrooms have been dirty. Particularly, the floors and the toilet. The room I stayed in last, the sides of the toilet and the base of the toilet to the floor looked like it hadn't been cleaned in a while. Further inspection of the bathrooms revealed build up and dirt to shower and...

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Helpful?
1Thank arlgoodw
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Sheraton Red Deer Hotel with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our...

Okotoks, Canada
Reviewed 2 February 2017 via mobile

We went on a quick one night stay to visit friends who were also visiting the Red Deer area. A GOOD SLEEP is one of those picky things we have come to put as a TOP Priority on all our travels. (When you have experienced tortuous beds - when your bones revolt for days passed and all you remember of...

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Helpful?
Thank DieselDeb
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Hello DieselDeb; Thank you for sharing your experience at the Sheraton Red Deer Hotel. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to...

Reviewed 11 January 2017

We stayed in the best room! Massive King bed with french doors to a humongous jaccuzi. Mirrors, towels, bubble bath. We had Club option with the room. So 2 free alcohol beverages along with unlimited non alchol beverages and food in the eve with snack 24/7. This was the perfect place to go to unwind with my boyfriend! Highly recommend...

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Helpful?
Thank Funandsun77
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Hello Funandsun77, Thank you for taking the time to review your recent stay with the Sheraton Red Deer. I am happy to hear that you enjoyed your suite to its fullest. We are very proud to be able to provide the wonderful club lounge option to your room as well. I do apologize for the disturbances from housekeeping, i will...

Reviewed 8 January 2017 via mobile

I was here on business for a few days and I'm glad the $140/night wasn't coming out of my pocket. Room service is obviously more expensive than down at the bar, but it also comes with a delivery fee, a mandatory gratuity, and then another option to tip on the debt machine. Severely unimpressed with that and the fact that...

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Helpful?
Thank Kay R
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Dear Kay R, Thank you for taking the time to complete a review in regards to your recent stay at the Sheraton Red Deer Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback...

Reviewed 1 January 2017 via mobile

I must say I was very skeptical about booking a room here after reading the reviews here. My check in was smooth. Hotel was nice and warm and very much a leisure hotel as I feel. I had a chance to see the banquets they have, were big and looked amazing, just what you expect out of a Starwood hotel....

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Helpful?
Thank sanuj a
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Hello sanuj a: Thank you so much for taking the time to provide your kind review. I am pleased to hear that your experience here at the Sheraton Red Deer was as what you would expect from a Starwood Property. I will be sure to share all of your kind comments with all of our associates and look forward to...

Edmonton, Alberta
Reviewed 27 December 2016

I checked in for a conference and folded down one side of the bed and it looked clean and neat. For some reason I went around to the other side and decided I might as well just check it as well. I folded the sheets down and the sheets were all wrinkly. I looked closer and saw a small blood...

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Helpful?
Thank 2DaBone
Joel H, Guest Services Manager at Sheraton Red Deer Hotel, responded to this review

Hello 2DaBone, I'm sorry to hear that your experience with us was less then memorable. Be assured I have shared this information with the appropriate department leaders for follow up. I'd be happy to discuss your stay with you for the opportunity to remedy your experience. You can contact me directly at the hotel at your earliest convenience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel is a full service hotel with a total of 241 guestrooms and suites. Amenities include: indoor heated swimming pool, whirlpool, 24 Hour Sheraton Fitness Centre, 24 hour Sheraton Link business Centre, steam room and sauna. With a restaurant and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more   less 

Additional Information about Sheraton Red Deer Hotel

Address: 3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
Region: Canada > Alberta > Red Deer
Price Range: €85 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Red Deer Hotel 3.5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Capri Centre Hotel
Hotel Style:
#12 Business Hotel in Red Deer
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Red Deer Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Red Deer Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Lounge”
 of 5 bubbles Tanya-Glen, 29 Jan 2017 | Read review
“The odd number rooms faced west towards the mountains. Pop and ice machines are in the hallway at the end.”
  • Kitchen in Presidential Suite
  • Pano image of Presidential Suite
  • 9th floor
  • King sized bed in Presidential Suite
  • Whirlpool tub and separate walk-in shower in Presidential Suite
  • Power blinds and curtains in Presidential Suite
  • Dual sinks and separate toilet in Presidential Suite
  • Downstairs powder room in Presidential Suite
 of 5 bubbles BenLar137, 27 Dec 2016 | Read review
“The rooms close to the bar will be louder”
 of 5 bubbles 798shaund, 23 Oct 2016 | Read review
“2nd floor suite had view of air conditioners but we got last King Size bed”
 of 5 bubbles CanadianGirl53, 6 Oct 2016 | Read review
“Ask for a room high on the west side if you are there on the weekend to avoid noise from the attached dance club at night.”
 of 5 bubbles 666gregoryl, 7 Sep 2016 | Read review
5 of 5