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Holiday Inn Hotel & Suites West Edmonton

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184 Reviews from our TripAdvisor Community

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Showing 180: English reviews
Duck Lake, Saskatchewan
Reviewed 18 October 2016

After a very scary drive through a snowstorm we were very glad to reach our destination. The service was great. Our chekin was very quick and our room was very clean and comfortable. The staff was very accommodating and helpful.

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Helpful?
Thank sherryg197
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear that you liked our service. It is our pleasure to be of help to our guests. We hope yo see you stay with us again. Regards, Francis O.

Reviewed 8 October 2016 via mobile

Rooms were nice and clean and quiet.currently under some renos🛠⚒. You get complimentary breakfast included.....down side..only 1 girl working there. At least when we stayed there. Took forever to get served but meal was good.front desk was a little lax. We came back at 1:00 am from wedding...no one at front desk. Beds were great and pillows were also nice.

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Helpful?
Thank Barry B
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate our guests feedback and reviews. However, it appears that your review might be for another location as we do not have complimentary breakfast and we do not have any renovations going on right now. Thank you, Francis O.

Parksville
Reviewed 7 October 2016

Great Hotel! Everything new, clean and well maintained. Courteous and friendly staff. The Greener Stay option is great for me as I often put the do not disturb on to avoid the unnecessary room maintenance. 10/10.

Review collected in partnership with this hotel
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Thank maxX3042XL
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is pleased to hear your kind words. We are also happy that you chose the Greener Stay option which helps environmentally. We do look forward to your next stay with us. Regards, Francis O.

Reviewed 5 October 2016 via mobile

Stayed there to attend a wedding and found the suite to be roomy and comfortable for myself, husband and our two service dogs. The closeness of Tim Hortons was an added bonus. The one thing that needs updating is enough plugs for plugging in phone, I pads and computer for two people. I hate having to move furniture to use...

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Helpful?
Thank Shirley O
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you found your suite comfortable and our location was to your convenience. We would like to apologize for the locations of the plug ins and we understand how it could be a hassle to move around the furniture. The front desk does have power bars that would add additional plug ins available...

Toronto, Canada
Reviewed 2 October 2016

I sometimes wonder about other business travelers having to stay in hotels on the weekends, and if they experience some of the same issues as I do. You come across a completely different demographic of people staying at most hotels starting on Friday nights. Not the quiet, routine business traveler who is trying to rest up for the next day....

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Helpful?
Thank mposzt
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to review our hotel. I am sorry that your stay did not meet with your expectations. I spoke with the clerk who was working the night of your check in. He says it was busy when you checked in and he may have appeared robotic as he was trying to be efficient and check...

Drumheller, Canada
Reviewed 26 September 2016

My stay at this Holiday Inn started off great. I snagged a great deal on Hotwire and the check-in process went very smoothly. I thought the hotel's location was fine, although it didn't have much for amenities close by. The place was surrounded by car lots, warehouses, and office buildings. There was a Tim Horton's relatively close by, probably about...

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Helpful?
Thank Nelson S
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are pleased to hear that you found our room clean and modern. We would also like to apologize for the inconvenience of the fire alarm during your stay. Unfortunately, emergencies have to be handled with certain procedures and we have to adhere to them strictly to ensure safety of our guests. Regards, Francis O.

Markham, Canada
Reviewed 23 September 2016

Very comfortable hotel, they have comfortable beds with nice linens, very clean. Good location if you are working in the NW Edmonton area. Access to lots of things in the area Restaurant on site. Friendly staff, quick check in and express check out. Small indoor pool.

Review collected in partnership with this hotel
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Thank Cathy220
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear your review. We are also happy to hear that you found our location clean and comfortable.We hope to see you again! Sincerely, Francis O.

Drayton Valley, Alberta
Reviewed 22 September 2016

I have visited this location on many occasions. The staff are always friendly and willing to help. There has been times when my company booked me at the wrong hotel, and they still got me in without a problem. Rooms have always been clean, and the restaurant staff and food are just as good.

Review collected in partnership with this hotel
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Thank stevert554
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear that we could be of service during your stay. We are always happy to help our guests to the best of our abilities. We hope to see you again Sincerely, Francis O.

Airdrie, Canada
Reviewed 19 September 2016

Had a great stay, had a good sleep each night and there was a timmies close by! Restaurant in the hotel was good too! Hotel wasn't noisy and the staff were friendly and helpful! Would choose it again!

Review collected in partnership with this hotel
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Thank parry250
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. The staff is also pleased that you found us friendly and helpful. We look forward to your next stay with us! Regards, Francis O.

Edmonton, Canada
Reviewed 13 September 2016

Checked in early - standard two queen bed room - was clean and comfortable. Friendly staff with fridge, microwave and coffee maker. We had our pet with us and were warmly welcomed. Standard swimming pool c/w hot tub and a very good restaurant attached. Reasonably close to WEM and nicely priced.

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Thank Fitzsidu
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your review and the staff is pleased to hear it. We are also happy to hear that you enjoyed our facilities. We do our best to make sure our guests feel welcomed and enjoy their stays. We do hope to see you again. Regards, Francis O.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Hotel in Edmonton, Alberta Offers Full Service Located in western Edmonton, the Holiday Inn West Edmonton is the newest hotel in the area. Our location is convenient to businesses, attractions and Edmonton Municipal Airport (YXD), which is only 10 kilometers away. Corporate guests know our Edmonton hotel's location is near Finning Canada, the Royal Bank, ATB Financial and the Brick. The Shaw Convention Center is just 15 kilometers from our hotel in Edmonton. In addition, we offer free high-speed Internet access and three meeting rooms. The city of Edmonton offers leisure guests a variety of attractions. Within just a few minutes of our hotel in Edmonton you can visit the TELUS World of Science and the Art Gallery of Alberta. We're only 3 kms. from West Edmonton Mall with its 800 shops, a miniature golf course and the Galaxyland Amusement Park. Canada's largest living history museum, Fort Edmonton Park, is six kilometers away. Our new, smoke free hotel in Edmonton, Alberta has been designed to provide you with the best possible stay. You can enjoy a delicious meal at our Chef's Grill & Bar. There's a lovely, indoor pool with a whirlpool waiting for you. Our new accommodations feature the indulgent 'Dream Royale' therapedic beds in our stylish new rooms. When you stay at the Holiday Inn Hotel & Suites of West Edmonton, you find relaxation and hospitality. Discover why we're the best of Edmonton's hotels. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Edmonton

Address: 11330 170 St NW, Edmonton, Alberta T5S 2X1, Canada
Region: Canada > Alberta > Edmonton
Price Range: €82 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Edmonton staff and other travellers.
1 question
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waterloo
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King bed very comfortable!”
517DAVIDC, 30 Mar 2017 | Read review
“we had a double room - two queen beds and ample linens!”
Q8549BBpamelac, 22 Mar 2017 | Read review
“choose wisely”
dand0ucette, 8 Mar 2017 | Read review
“Ask for a room on the back (west) side of the hotel. The other side faces the highway, so there is a little highway noise.”
kungfudad, 3 Feb 2017 | Read review
“lots of bright lights shine into the rooms on the back at night but there is no road noise and the back.”
travelcamo, 1 Feb 2017 | Read review
5 of 5