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The Westin Edmonton

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#22 of 93 Hotels in Edmonton
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The Westin Edmonton
The Westin Edmonton
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1,139 Reviews from our TripAdvisor Community

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Showing 1,124: English reviews
Winnipeg, Canada
Reviewed 8 October 2014

I stay at a lot of Starwood Properties and The Westin is one of my favourite brands but this place was disappointing. It was very dated and dirty. Service was A+ which I have always found with the Westin but for the price I wouldn't be staying here. Location however is great, right downtown.

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Helpful?
Thank restless2travel
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear restless2travel, Thank you for taking the time to review your recent experience with us. I am sorry to hear that your expectations for your stay were not met. We are currently in the middle of some renovations and refreshing of key areas of the hotel. I am very happy to hear that you experienced excellent customer service and enjoyed...

Whitecourt, Canada
Reviewed 4 October 2014

I recently stayed at the Westin for three nights to attend a conference. The room is old, dark and tired-looking. The carpet is so old it is buckling. The nightstand has chips in it and the bathroom is very dark. The lamps in the room are old and tilted. The heater system is very loud and the hallways are freezing...

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2Thank Margareer
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Margareer, Thank you for your review of your recent stay with us during your conference. I am sorry to hear that your expectations were not met. We have started renovating some of our rooms to address the furniture and lighting you mentioned. Unfortunately the prices of parking and internet are set by location and industry standards. I have however...

Timmins, Canada
Reviewed 3 October 2014

Our room was on the 17th floor - great view of city. Very clean , comfortable beds and pillows. The pool was a little cool . The WiFi was a little on/off for the 3 days we stayed . You pay for wifi and we complained however didn't get any better service.

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Helpful?
Thank Northernfly
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Northernfly, Thank you so very much for the 5 rating you gave your experience here at the Westin Edmonton. I am so glad you enjoyed your 17th floor city view and our Heavenly Beds. When you stay with us again please connect with me at westinedmonton.01079@westin.com, especially if you experience the internet issues you mentioned. We hope to welcome...

Calgary, Canada
Reviewed 1 October 2014

I stayed recently at the Westin and in general really like the Starwood hotel brand and especially the Heavenly bed. While the staff are fantastic and friendly the rooms are tired, dark, and dull. The carpet was stained, the furniture had chips in them and it just felt bleh and blah. I sure hope they have a rennovation coming to...

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Helpful?
Thank StrategyLisa
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear StrategyLisa, Thank you for taking the time to comment on your recent experience. We are in the process of doing renovations in stages right now. We are currently completely renovating our deluxe wing rooms. We value feedback so please connect with me the next time you are here at westinedmonton.01079@westin.com. Thank you again. For a better you. Melissa.

Adelaide, Australia
Reviewed 29 September 2014

I was staying here for 4 days while visiting the University of Alberta. This is a standard Westin Hotel. Not the most amazing Westin (compared to the Westin in either Sydney or Melbourne, Australia) but still very nice. Good size rooms. Very good service at the front desk. rooms are clean and well appointed. I had no problems with anything...

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1Thank adamweb22
Canada
Reviewed 23 September 2014

I had one night stay over Edmonton for a conference. And it was my 25th stay with the SPG property. I was upgraded to a spacious King room, with wonderful welcoming gifts of bottle of Champaign and chocolate covered big juicy strawberries. The bed and amenities were wonderful I used room services for dinner and lunch the second day, it...

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Thank JimmyTraveler2014
Toronto, Canada
Reviewed 22 September 2014 via mobile

Last visit was awful as it was the height of summer and the AC had failed. This visit was excellent. I was on a wait list (#25) and had booked elsewhere. Received a call 2 days prior to departure offering me a room. Check in was quick and was given an upgrade at no charge. Room was spacious and modern....

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1Thank FluffyToronto
Reviewed 21 September 2014 via mobile

My wife and I stayed at the Westin from September 17 to 19. We were treated very, very well. A large, comfortable, clean room. When staff discovered we were staying as part of our honeymoon vacation, they sent up chilled sparkling wine and delicious treats!! Very kind. Excellent service, and staff was very kind, courteous, and professional. Would stay there...

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1Thank Ken D
Halifax, Canada
Reviewed 19 September 2014

I have been staying at the Westin for the past 20yrs. It used to be the best hotel in the city. I found that over the past 4yrs or so that staff as changed over every visit. There are a few that have been there for a while and there service is always top notch. My last trip was the...

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Thank Jerome B
Calgary
Reviewed 17 September 2014

We had to spend some time in Edmonton for an ill family member. I have to thank Joumana and the team at the Westin for all there help. From Brad at the front desk and even Hui the Bell Man for help with our luggage and parking. They couldn't have been nicer to us. We were having a difficult time...

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Helpful?
Thank CalgaryOilguy

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Situated in the heart of downtown, a few steps away from the beautiful North Saskatchewan River Valley Park system. We are within a 10 minute walking distance of the Shaw Conference Center, Roger's Place Arena, and the City Centre Mall. Staying at The Westin Edmonton means you are moments from the best shopping, dining, arts and entertainment Edmonton has to offer. ... more   less 

Additional Information about The Westin Edmonton

Address: 10135 100 St NW, Edmonton, Alberta T5J 0N7, Canada
Region: Canada > Alberta > Edmonton
Price Range: €122 - €245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Edmonton 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Edmonton Hotel Edmonton
Westin Edmonton
Edmonton Westin
The Westin Edmonton Alberta
Hotel Style:
#2 Luxury Hotel in Edmonton
#10 Green Hotel in Edmonton
#28 Business Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Edmonton staff and other travellers.
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Questions? Get answers from The Westin Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“My room was 620...it was dark even when all lights were on....”
Tiborcius, 24 Apr 2017 | Read review
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meandher2016, 4 Apr 2017 | Read review
“Too hot and pillows too soft love bottle water in the room could not figure out the fridge”
ela-jean, 31 Mar 2017 | Read review
“Go for rooms that end with 49, like 649, 749, 849 etc. It the junior suites and they're amazing!”
HungryGlobetrotter, 30 Mar 2017 | Read review
“For some reason, in my room the bed was placed horizontal to the TV rather than facing it. That made watching it to relax a bit awkward. ”
829robyn, 24 Mar 2017 | Read review
5 of 5