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The Sutton Place Hotel Edmonton

Booking.comUS$122*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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589 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Toronto, Canada
Reviewed 25 February 2015

Completely unaccommodating. The only part of my stay that was not a disaster was the fact the wi-fi actually worked. This is a one and a half star hotel. From the moment of arrival the visit went downhill. No one but panhandlers in the extremely dated lobby, long wait to check in, at midnight. Disco music blaring so loudly it...

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Helpful?
2Thank AmyE57
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for giving us your feedback. I would welcome the opportunity to discuss your experience personally as it would help us to identify the weak links in our organization and identify specific training opportunities. Guest feedback is reviewed daily with our management team to help us improve our operations at the Sutton Place Hotel. As part of the Sutton...

Reviewed 22 February 2015 via mobile

At first glance, a classy four star hotel (lobby)....however... Rooms are tired and in dire need of upgrading (11th floor). Bed was uncomfortable and squeaky. Bathroom old and wall behind toilet had very bad moisture damage. Wifi was good enough for VPN. TV channels always ghosted/pixelated. Odd furniture choices and an office chair would have been nice. Still better than...

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Helpful?
Thank Proudmanxman1970
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your comments. We are pleased to inform you that we are currently in the process of upgrading all of our guest rooms as well as conducting major mechanical upgrades to our elevators. The rooms will feature new bathtubs, carpets, some furnishings and a brand new linen package. We have completed 3 floors...

Leesburg, Virginia
Reviewed 20 February 2015

We contacted the management to help us make Valentines Day special for our daughter, who was traveling and staying at The Sutton Place Hotel in Edmonton. Although they did not know us, nor had we stayed there before, the staff went far above an beyond our simple request. We had assumed no one would care enough to help us out...

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Helpful?
1Thank Crtnup
Langley
Reviewed 13 February 2015

No hot shower the 1st morning. HVAC in room couldn't be turned on because it sounded like a Mac Truck going up a hill. A maximum of 2 of 3 elevators worked, mostly only one, frankly all three should have been retired years ago. Squeaky mattress. To be fair the room were clean and I don't think they are accountable...

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Helpful?
1Thank stordy
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We are pleased to inform you that we are currently upgrading our guest rooms and elevators to better serve our guests. The Sutton Place Hotel does have security personal on site during the evenings With any hotel sometimes guest behaviour are unpredictable but we take every step possible to avoid...

La Glace
Reviewed 8 February 2015 via mobile

We called the hotel the night before our stay to ask if there was onsite parking and was told there is. We also asked if there was a pool and hot tub to which we were told they were upstairs. When we checked in they said the pool was closed and had been for quite some time and the onsite...

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Helpful?
1Thank Karen R
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. Unfortunately, at the time of your visit our pool had an unforeseen maintenance issue which caused the pool to be closed temporarily. The Sutton Place Hotel in Edmonton does not own or operate any parking facilities. As such we do rely on adjoining properties to provide convenient parking for our guests. The parkade in question...

Vancouver, Canada
Reviewed 3 February 2015

The lobby is pleasant as were the staff. The hotel has direct access to the pedway (so one can avoid the freezing outside weather around the city). The gym and pool - I decided to skip after taking a quick look. The rooms are aged, but with new flatscreen tvs. Bathrooms could do with some work - my bathtub did...

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1Thank helloseanb
Edmonton, Canada
Reviewed 2 February 2015

When checking into the Sutton place this past weekend we realized that their building was undergoing renovations. We recognized that this would mean that some areas of the hotel were not in best repair or being worked on. When we checked into our first room we noticed stains all over the bed spread and dirty marks on the carpet. We...

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Helpful?
2Thank edmfam2015
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for providing us with your feedback. We truly thank you for bringing this to our attention. Your feedback truly helps us to identify the weak links in our operation and identify areas for improvement and additional training opportunities. While this is not uncommon in our industry it is the way the hotel deals with the issue through control...

Toronto, Canada
Reviewed 22 January 2015

If you've never stayed/been downtown Edmonton, you need to know that most hotels downtown were pretty much built in the eighties. Some of them are under major renovation because of the new Oilers Arena being built right now downtown (Started March 2014). The new arena is going to be right next to the Sutton Place Hotel. It could also be...

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1Thank DDM246
Vancouver, Canada
Reviewed 9 January 2015

I paid a discounted rate through American Express Travel and got a very poor room. Luckily, I was only there one night. The flooring and fixtures were not only outdated, but stained as well. couldn't tell whether the blemishes were permanent or the result of poor housekeeping. My shower ran only very hot water, so I could not shower in...

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Helpful?
2Thank CuriousAl
Sherwood Park
Reviewed 8 January 2015

Have stayed here many times and the place needs quite a bit of updating for sure. They are doing some renovations but it's going very slowly. The beds, the TV's etc have been updated but most of the walls and especially the bathrooms have not. The front desk staff was 50/50 depending on who you got. One of the ladies...

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Helpful?
Thank wolfden

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: €98 - €167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Atrocious Service and Staff Attitude”
Walks31, 27 Apr 2017 | Read review
“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 17 Apr 2017 | Read review
“Don't stay here”
Martha2982, 11 Apr 2017 | Read review
“Your guess as good as mine?”
JimMessner, 10 Apr 2017 | Read review
“Back nice view.”
maui4082015, 30 Mar 2017 | Read review
5 of 5
Booking.com
US$122* /night
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TripAdvisorUS$122
Hotels.comUS$123
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Prices are for 1 room, 2 adults
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