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The Sutton Place Hotel Edmonton

Expedia.comUS$124*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$154*
US$124*
US$154*
US$124*
US$154*
US$124*
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594 Reviews from our TripAdvisor Community

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There are newer reviews for The Sutton Place Hotel Edmonton
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Showing 584: English reviews
Reviewed 11 April 2017

I stayed at the Sutton Place this last weekend, and the ONLY good thing about this hotel is how close it is to Rogers Place. Its literally around the corner, a 5 minute walk. And the fact that CHOP steakhouse and bar is right downstairs is also nice. But that's where it ends. My goodness, just who does this dated,...

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Helpful?
2Thank Martha2982
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback and concerns regarding your recent stay. Although I'm very glad to hear that you enjoyed the location of the hotel and its proximity to the new Arena as well as our Chop Restaurant, I deeply regret the fact that we did not meet your expectations in terms of...

Cochrane, Canada
Reviewed 10 April 2017

Excellent location for downtown if you need it. Parking was another $31.00 and it wasn't even for 24 hours. We arrived late in the evening and needed parking for the next day for meetings. The parking voucher (we paid for) was only good until 3pm. A major pain and major price. Room was very average at best. Reminded me of...

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Helpful?
Thank JimMessner
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I'm sorry to hear that we did not meet your expectations. I'm aware that parking cost is relatively higher than what some of our guests would feel comfortable paying, but unfortunately we do not own the parking facility and have no control over pricing. The hotel...

Reviewed 10 April 2017

I was at Chop tonight with two friends for dinner before the hockey game. I was disappointed, the service just OK, not particularly attentive. I had a filet, the Chop experience. It was $43. The caesar said was acceptable, the steak was well cooked, the mashed potatoes were very dry, and not very warm. Overall I felt that it was...

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Helpful?
Thank Ian K
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I would just like to let you know that although the Chop restaurant is housed in the hotel building, it operates under different management and it has its own Trip Advisor Page. https://www.tripadvisor.ca/Restaurant_Review-g154914-d2136283-Reviews-Chop_Steakhouse_Bar-Edmonton_Alberta.html Regardless, I thank you for your feedback and I will pass on your...

Reykjavik, Iceland
Reviewed 6 April 2017 via mobile

Rooms fine and facilities good. Location very good. There was a shortege of staff at the hotel. When we arrived with heavy luggage there were no porters to help. At the Reception guests were waiting for valet service and nobody was there. We went to the restaurant for dinner. Same story. Waiting...

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Helpful?
1Thank Thordis P
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, I'm very sorry to hear that your arrival to the hotel was not as efficient as you have expected. I assure you we make every effort possible to always have an adequate amount of staff to provide great service to our guests. I'm very glad to hear that you enjoyed the location of the hotel as well as...

Calgary, Canada
Reviewed 6 April 2017 via mobile

We stayed here recently attending an Oiler game. We used valet parking and check in was pleasant and easy. We loved the location of the hotel for Rogers Place and using the pedway system to get to the game. Our room was upgraded and very nice. Bed was super comfy. We had drinks in the lounge and Dinner upstairs in...

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Helpful?
Thank beachbm
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our entire team of the Sutton Place Hotel Edmonton, I would like to thank you for your feedback. It is such a rewarding feeing for all of us to see that our efforts to make you feel welcome and well treated are so genuinely recognized. I'm very glad to hear that you enjoyed the location...

Reviewed 2 April 2017 via mobile

I really like this hotel but will never stay here again. I booked threw a 3rd party company and upon check in the informed me that I didn't have a reservation that the 3rd party must have messed up. They took zero responsibility and booked me out the door. Not to mention the front desk work the "manager", was not...

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Helpful?
2Thank Alex B
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, We appreciate your time to voice your concerns during your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for the inconvenience you have experienced. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the...

Victoria, Canada
Reviewed 31 March 2017 via mobile

Recently stayed here and found that the best part of this hotel was the close location to Rogers Place. It's about a 5 minute walk to the game. The hotel I found was priced high for the quality of service, amenities and room type. I've stayed at other Sutton place hotels that felt luxurious and well served. This one was...

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Helpful?
Thank Harrison D
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, We appreciate your time to voice your concerns during your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for falling short of your expectations. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the...

Calgary, Canada
Reviewed 30 March 2017

Stayed here for the concert. Check in quick, used the valet service for the car, it was freezing cold so worth the money. Room was lovely, bed comfortable. The lounge is very cozy for drinks. Bill was wrong on check out but it was quickly fixed. Beautiful place to stay.

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Helpful?
Thank maui4082015
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you so very much for taking the time to provide your feedback and recognize the efforts that our team has put forward to make you feel welcome and well treated. Although the days around the 9 consecutive shows of Garth Brooks were very challenging, it was the combined efforts of many individuals in the hotel that made...

San Diego, California
Reviewed 29 March 2017 via mobile

It's been a couple years since I stayed there last and it was in dire need of a remodel. The hotel did a wonderful job remodeling the rooms and the common area. Enjoyed my stay four nights very much. Very comfortable beds nice bathrooms. The only thing I found in the hotel they need improvement was the elevators were very...

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Helpful?
Thank Neillibin
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay at the hotel. On behalf of the entire team of the hotel I would like to thank you for recognizing the genuine effort and the investment that our company has put forward in renovating the hotel and all 313 rooms over the past 3...

Sylvan Lake, Canada
Reviewed 26 March 2017

Location great, walking distance to Rogers Place. We stayed in an executive suite, which was fine but terrible maid service, came back to a dirty room, made beds and fresh towels. We also ended up $140 for parking (2 vehicles) would have been nice to be aware of this before hand. Plus a parking fine for $50 as we were...

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Helpful?
2Thank daynamarie2017
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for voicing your concerns regarding your recent stay. I would appreciate an opportunity to connect with you, listen to your housekeeping concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the Sutton Place Hotel Edmonton. You can reach me either by phone directly at 780-441-3030 or by email...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: €108 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Atrocious Service and Staff Attitude”
Walks31, 27 Apr 2017 | Read review
“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 17 Apr 2017 | Read review
“Don't stay here”
Martha2982, 11 Apr 2017 | Read review
“Your guess as good as mine?”
JimMessner, 10 Apr 2017 | Read review
“Back nice view.”
maui4082015, 30 Mar 2017 | Read review
5 of 5
Expedia.com
US$124* /night
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Orbitz.comUS$124
TravelocityUS$124
ElvolineUS$154
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*Disclaimer
Prices are for 1 room, 2 adults
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