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Fairmont Hotel Macdonald

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30 Dec31 Dec
1 room, 2 adults, 0 children
Standard Room
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Certificate of Excellence
GreenLeaders Silver level
Stately Downtown Hotel located 30 km from international airport.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wheelchair Access
Free High Speed Internet (WiFi)
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
Great View
River View
Reviews (1,325)
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All reviews confederation lounge gold floor room restaurant overlooking the river north saskatchewan river beautiful hotel steam room valet parking an upgrade downtown edmonton bed was very comfortable harvest dew smudges brunch wedding staycation
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1 - 5 of 1,297 reviews
Reviewed 4 days ago

room was tired, billing mistakes ,web check in no faster.The upgraded room was beside the elevator and noisy.Went to the business centre to do online checkin for my flight and it had closed down but the signs in the elevator still directed you to it.More

Review collected in partnership with fairmont.com
Date of stay: December 2018
Thank OnAir14312362681
Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel MacdonaldResponded 2 days ago

Thank you for taking the time to share your feedback. We appreciate all feedback as it will help our team grow and improve. We are disappointed that this was your experience as this does not exemplify our service excellence standards. Best regards, Maria Romero Sales...More

Reviewed 4 days ago

Surprise staycation for my wife’s birthday The hotel staff did an amazing job for us but her in particular acknowledging her birthday in subtle but meaningful ways .Special thanks to Smudge the hotels highest ranking canine ,who sat with us after our relaxing massage ,...More

Review collected in partnership with fairmont.com
Date of stay: December 2018
Thank NorthStar07008645975
Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel MacdonaldResponded 2 days ago

Let me start by saying happy belated birthday to your wife. We feel honoured that you chose to spend her birthday celebrations with us! We and Smudge appreciate your wonderful feedback and look forward to welcoming you again. Warm regards, Maria Romero Sales & Catering...More

Reviewed 6 days ago

Thank you for the surprising upgrade during my stay. Unwinding on the gold floor lounge and staying in the upgraded rooms was a fantastic experience. Hotel staff at the Macdonald is always first class. Thank you, thank you, thank you!

Date of stay: December 2018
Thank QR_Allbert
Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel MacdonaldResponded 6 days ago

Thank you for feedback. We're delighted you got to enjoyed our amenities and our exclusive Fairmont Gold. We look forward to welcoming you again soon! Warm regards, Maria Romero Sales & Catering Coordinator

Reviewed 6 days ago

This hotel offers more than just a nice and cozy room. Food and services they provide are amazing and the spa/gym is top notch. It's truly an iconic place in Edmonton, the property has so much history I could almost feel it while chilling in...More

Date of stay: December 2018
Thank stefan b
Response from Sightsee787237, Sales & Catering Manager at Fairmont Hotel MacdonaldResponded 6 days ago

Thank you for feedback. We're delighted you got to enjoyed our amenities.We look forward to welcoming you again soon! Warm regards, Maria Romero Sales & Catering Manager

Reviewed 1 week ago

We stayed on the gold floor and had access to their gold lounge. The lounge did not have as many food options as others I have stayed in but it was adequate. Alcohol was not included in the lounge access which I found strange since...More

Date of stay: September 2018
1  Thank Dany K
Response from Maria R, Sales & Catering Coordinator at Fairmont Hotel MacdonaldResponded 1 week ago

We appreciate you taking the time to share your feedback with us. We will be taking your feedback and sharing it with the team so your next stay can be perfect. We look forward to welcoming you back in the near future. Warm regards, Maria...More

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UPDATE: Following our weekend at the Fairmont Hotel Macdonald, I received a follow up call from a very helpful and understanding David Paquet, the Director of the Front Office to discuss our issues. He was very apologetic, accepted our issues weren't in the true spirit of the usual standards of the hotel and was very helpful for future bookings (by offering an upgrade should we wish to stay again) as well as some compensation for our weekend. My point was that it would be a shame for another couple to experience the same as we had and I suggested that he also actually have a look at room 524. My review was fact, however I feel a lot happier now that we have received some professional customer service from Mr David Paquet. It's just a shame the same level of service wasn't apparent during our stay but I'm sure these issues will all be addressed going forward. Frank
22 March 2018|
AnswerShow all 3 answers
Response from G6576QVlisan | Reviewed this property |
My many stays at the Edmonton Fairmont MacDonald have been handled always with the utmost decorum. I’m very glad to hear of their quick and complete response to any issues that had arisen during your stay, Frank. Not... More
Kim S
6 December 2016|
AnswerShow all 7 answers
Response from Eric_the_Bish | Reviewed this property |
Yes for all, on request.
Kim S
27 October 2016|
AnswerShow all 2 answers
Response from GarrettTurta | Property representative |
Thank you for your comment, please contact the Fairmont Gold floor concierges directly at 780 429 6491. Regards
Room Tips
"River valley view"
5 weeks ago
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"book early and check for upgrades"
29 Oct 2018
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"Rooms overlooking river are great."
23 Oct 2018
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"Rooms overlooking the river tend to be quieter because you're not facing the main road in front of the..."
19 Oct 2018
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US$121 - US$299 (Based on Average Rates for a Standard Room)
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