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Chateau Nova Kingsway

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125 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Edmonton, Canada
Reviewed 14 August 2016 via mobile

Dog crap on the lawn at the front entrance, bums smoking in front of the building. I new I had made a mistake as soon as I arrived but I booked through an app again and it is never what they show on the site. Stayed in a executive room, not worth it. I am disappointed in the lack of...

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Helpful?
1Thank traveljunkie22_10
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Traveljunkie22_10 We appreciate your feedback from your previous stay. We understand you made your reservation through an online travel company. We at our end made an error, it seems and put you in a Standard Queen room. Your comments regarding the issues at the front entrance are unfortunate and were addressed immediately. Please contact the hotel directly so we can...

Edmonton, Canada
Reviewed 26 July 2016

We ended up in the Chateau Nova Kingsway's Restaurant completely by accident as it was convenient and near by to have a quick lunch. We had the Ultimate Chicken Sandwich and oh boy, you cannot miss with that one. First of all, the portion is huge and even though we both had one, a couple can easily get only one...

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Helpful?
1Thank Xixco
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Xixco Thank you for taking the time to review the Chateau Nova Kingsway Restaurant. Agreed the Ultimate Chicken Sandwich is a staff and guest favorite. If you have a chance, come sit on the patio and try some of our other excellent food. Chateau Nova Kingsway is committed to providing top notch service and great food and accommodations. Warm regards,...

FORT ST. JOHN
Reviewed 24 July 2016

We have always stayed at this hotel on medical trips for the past 6 years and the last stay was terrible. The tub wouldn't drain and the toilet was plugged. Called front desk and were told there were no maintenance staff so....... When I said we were not staying in a room with a plugged toilet and a slow draining...

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Helpful?
1Thank DAN P
Regi0nalsalesmanager, Director of Sales at Chateau Nova Kingsway, responded to this review

Thank-you for your review. We take these concerns very seriously and will be looking into the items you noted. I would invite you to contact me directly to address these concerns further at 587-336-9531. Sincerely, Mindy Smythe

Reviewed 26 June 2016

Terrible hotel! We found a bedbug in our room. When approached management to show a caught one of the bed bugs they said " IT'S a consciracy and that we planted it". Our shock had no limit. In addition to that ( like you need an addition) staff was super rude and a lot of questionable quests sating at this...

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2Thank Dmitry S
Falher, Canada
Reviewed 4 March 2016

Very clean hotel, front desk workers were very polite. Rooms were really big and beds we're comfortable. Room above us was noise and a lot of running around at 2 am but other than that no complaints. Was there for a medical apt and they gave me a better rate so that was nice. Good location, close to the mall...

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Helpful?
1Thank Jackie C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Jackie C Thank you for taking the time to review the Chateau Nova Kingsway. We pride ourselves on great service and comfortable sleep!! We are happy you found our beds great and the service from the Front Desk polite. We are sorry about the noise in the night!. We know it can be difficult to be away from home for...

Edson, Canada
Reviewed 15 February 2016

Last year I wrote a review about having to get out of bed to pay for a movie, well the manager managed to track me down , apologized and offered to make it right next trip back. Well in my opinion any one who goes that far is impressive. We called ahead made the reservations and spoke directly to the...

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Helpful?
2Thank verynortherngirl
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Verynortherngirl Thank you for taking the time to write a new review for your stay at the Chateau Nova Kingsway. We are so pleased you gave us as second chance from your previous experience. We are glad you found the beds comfyand the food from our restaurant great. We look forward to seeing you again on future visits to Edmonton....

Calgary, Alberta
Reviewed 8 February 2016

Stayed at the Chateau Nova for a conference across the street at the Ramada, which was fully booked. Initially I liked the Chateau Nova more than the Ramada - the lobby is clean and well kept and the room was spacious and updated. I had a room with a large bathroom and accessible shower so it is good to know...

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Helpful?
Thank CalJay
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

CalJay Thank you for taking the time to review the Chateau Nova Kingsway. We are pleased you found the hotel and your room clean and up to date. We are presently undergoing so minor renovations to the rooms. We are aware of the internet issues and we are working towards a solution to this problem. Thank you for your feedback....

Reviewed 5 February 2016

This hotel is closely associated with the WCB Millard Centre right next door, which is why we stayed here. The hotel itself is ok, fairly new updates but the room had a strange odor and the temperature was very difficult to control. Horrible pillows and strange bedding that you got all tangled up in. The bathroom was very awkward with...

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Helpful?
Thank stephanie h
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Stephanie h Thank you for taking the time to write a review. While we were sad to read of your issues with the hotel, we use these comments to improve our services. We are pleased you found the restaurant staff pleasant and the food good. We hope to see you again on a future visit to Edmonton. We would love...

Smoky Lake, Canada
Reviewed 7 December 2015

Well I have stayed at this hotel many times for the past five years. It has a great location close to everything and small distance driving to West Edm mall and other local places. The rooms are specious and comfortable but are getting a little worn out but still nice. I like to stay in the suites that has the...

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Helpful?
Thank George N
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear George Thank you for taking the time to post a review. I also wanted to thank you for the opportunity to speak with you regarding your concerns with your previous stay. Appropriate arrangements have been made for your housekeeping concerns. As well, as per our conversation we will have our maintenance manager take a look at the cook top...

Kendall Park, New Jersey
Reviewed 1 November 2015

I was surprised how large the room was. It was also nicely appointed with a kitchenette, dining table with 4 chairs and large living room. The room feels like it's been recently remodeled, but a few things need attention (wallpaper seams in the bathroom are all opened up, a few floor tiles were cracked). The room and bathroom were clean....

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Helpful?
Thank Alan B
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Alan B Thank you for taking the time to review the Chateau Nova Edmonton Kingsway. We pride ourselves on providing a clean, comfortable stay coupled with great service. We agree, the rooms are very large, great for an individual or family visit. We are excited to tell you that we are indeed doing some remodelling as well as maintenace repairs...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located within close proximity to Edmonton's downtown core, the Chateau Nova Kingsway provides a welcoming setting for whatever your travel entails. Enjoy our range of amenities from our Nova Restaurant & Lounge to our fitness centre, while enjoying a good great nights' sleep in our rooms or suites. ... more   less 

Additional Information about Chateau Nova Kingsway

Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Region: Canada > Alberta > Edmonton
Price Range: €85 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Kingsway 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Chateau Nova Hotel And Suites
Chateau Nova Hotel Edmonton
Chateau Nova Kingsway Edmonton, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Nova Kingsway staff and other travellers.
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Questions? Get answers from Chateau Nova Kingsway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
haroldw732, 24 Mar 2017 | Read review
“It is not close to the International Airport. It is 45 minutes”
marcelocB2468GY, 12 Oct 2016 | Read review
“Search online through Trivago to see the best price, Chateau Nova will match it.”
WesternCanuk, 12 Sep 2016 | Read review
“Very poorly situated in the city, very few amenities close by”
S4136MVstephanieh, 5 Feb 2016 | Read review
“Ask for a room in the main building”
S996NFkab, 6 Oct 2015 | Read review
5 of 5