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Sandman Hotel & Suites Calgary West

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Sandman Hotel & Suites Calgary West
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218 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Hotel & Suites Calgary West
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Showing 205: English reviews
Reviewed 21 July 2014

I was invited to a friends wedding in Calgary. Coming from Vancouver Island I booked a hotel at the Sandman Calgary North West for 4 nights. The bride also booked one night previous so we stayed there. The first day staying in her room there was a ring stolen out of the room. There was no safe in any of...

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Helpful?
3Thank Island--gal4
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Thank you for your recent stay with us. I am sorry to hear that you did not enjoy your time with us. Guests often misplace personal items, suspecting they have been stolen from their room, only to find them when they return home. It is unfortunate, but it does happen on occasion. When a guest reports an item stolen, I...

St. Catharines, Canada
Reviewed 18 July 2014

Arrived and was greated promptly. Front staff not too helpful when I was looking for restaurant information but she tried. She did not appear to be too happy and was not someone you would expect, with that demeanor, to be at the front desk greeting people. Our hotel room was alright. We stayed 2 nights and when the maid came...

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Helpful?
Thank Leo M
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Good Afternoon, Thank you for your recent stay and for your feedback. Unfortunately, without a guest name, date of stay, reservation number, I am unable to look into these matters further. The Front Desk Staff are always receiving positive feedback from guests, so I am surprised to hear that you did not receive the service you expected. The staff has...

Wetaskiwin, Canada
Reviewed 16 July 2014

I've been travelling a lot to Calgary in the past few months, staying in different hotels at various locations within the city. For the money, comfort and ease of access to the city and surrounding areas I've found this hotel to be the best. It is always clean and quiet. And unlike the downtown hotels, there is always ample free...

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Helpful?
Thank G4rnet
Vancouver, Canada
Reviewed 6 July 2014

Quick stay for a night. Enjoyed the friendly staff upon check in. They upgraded us to a small suite, pleasant surprise. Pool area was pristine, as was the fitness room, very nice. Nice little touches in the room that made things a bit easier. Location was ideal for call away park the next day. Denny's next door made it easy...

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Helpful?
Thank lucasthree
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Good Afternoon, Thank you for your recent stay with us and for taking the time to provide your feedback. I am glad to hear that you enjoyed your stay and had a fun time at Calaway Park. We hope to see you again sometime in the future. Regards, General Manager

Kamloops
Reviewed 28 June 2014

Took a long time to check in because only one staff at a time was able to log onto the computer. Not sure what that was about but it was irritating. Had a king room which looked okay at first glance until I had a closer look. There was no clock/alarm. I told the front desk about it and they...

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Helpful?
1Thank learningtofly2014
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Good Afternoon, Thank you for your recent stay with us and for taking the time to provide your feedback. I would like to address your concerns; however, without knowing when you stayed, I am unable to do so. The Front Desk staff are provided with additional guestroom amenities, such as towels, pillows, coffee, etc. should a guest require something after...

Chicago, Illinois
Reviewed 20 June 2014

If you are visiting Calgary for fun trip this is not the hotel you want be in. Very congested rooms, Pricey, No free Parking and felt like staff are not allowed to smile while working. There are lot other good hotels couple of miles away from downtown. This hotel is good for people who have stuff to do in Calgary...

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Helpful?
1Thank Rakesh T
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Thank you for taking the time to provide your feedback. I am disappointed to hear that your stay was less than expected; however, from the details in this review, I wonder if perhaps the wrong hotel was selected for review. The Sandman Hotel & Suites Calgary West is located approximately 12km from downtown Calgary, and we offer an ample amount...

Vernon
Reviewed 19 June 2014

Trying to find a place to stay on my upcoming trip through and thought I better add my comments. We stayed here a few years ago, on an upper floor. Room was nice, modern, lost of space. Seemed clean and we enjoyed ourselves. So when we went through again, admittedly last fall, we automatically rebooked at this hotel. It was...

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1Thank LareeinBC63
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Good Afternoon, I am terribly sorry to hear that your stay with us last October was not satisfactory. Room cleanliness is taken very seriously; our housekeeping staff must adhere to strict standards, which are monitored by housekeeping supervisors and myself on a daily basis. I would like to point out that I became the General Manager in November 2013, and...

Reviewed 20 May 2014

First impression looked nice. Checked in found used eyelashes in my bathroom (gross), when told front desk they said look into it and never asked my room number and was still there the next day after housekeeping went through( left to see if they notice) cotton fuzz all over living room area not vacuumed. TV was snowy so couldn't watch....

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Helpful?
Thank Disneycanuk
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Good Morning. Thank you for your recent stay with us and for your comments. We take guest concerns very seriously, and I am sorry that the front desk staff failed in following up with you. This has been addressed with the front desk team. Housekeeping standards are also a top priority and the housekeeping deficiencies you noted will also be...

Kamloops, Cda
Reviewed 19 May 2014

Stayed at the Sandman Calgary West for the long weekend. The hotel which was located across from the Olympic complex was actually pretty nice. The room was clean, and the bed quite comfortable. The room included a sofa and chair, as well as a small fridge. The average rating was mainly due to the elevators not working. There was one...

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Helpful?
Thank cannuk01
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Thank you for your recent stay with us and for providing your feedback. We take guest comments very seriously and use them to ensure our guests’ needs are being addressed. I am terribly sorry that the elevator service was insufficient while you were here. The elevator is extremely important to the hotel, and the elevator company was here to work...

Cranbrook, Canada
Reviewed 14 May 2014

Great room had a veiw of Olympic Park. Bed was comfortable. Needs a few minor repairs, but overall a good stay. Will definately stay again. Dennies is right next door, good place for breakfast. Check-in and out was quick and the front desk ladies were friendly.

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Helpful?
Thank Christine0130
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this review

Thank you for your recent stay with us and for taking the time to provide feedback. We appreciate the comments and use it to ensure our team is always exceeding the expectations of our guests. We hope to see you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located across the world-class Canada Olympic Park, along the Trans-Canada Highway, and only a short drive from downtown Calgary, Sandman Hotel Calgary West is the perfect choice whether travelling on business or pleasure. ... more   less 

Additional Information about Sandman Hotel & Suites Calgary West

Address: 125 Bowridge Dr NW, Calgary, Alberta T3B 3R6, Canada
Region: Canada > Alberta > Calgary > Northwest Calgary
Price Range: €76 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel & Suites Calgary West 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Sandman Hotel And Suites Calgary West
Sandman Hotel Calgary West
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel & Suites Calgary West staff and other travellers.
1 question
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Questions? Get answers from Sandman Hotel & Suites Calgary West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room in the SW corner of the 3rd floor was quiet and bright”
 of 5 bubbles dirkyyc, 23 Oct 2016 | Read review
“Ask for a clean room”
  • sticky stuff (spill?) on coffee tray in room...not our mess!
  • not clean
  • coffee ring...NOT ours!
 of 5 bubbles chardraper1, 4 Sep 2016 | Read review
“room are very quiet doesn't matter which room”
 of 5 bubbles EliasS362, 29 Aug 2016 | Read review
“It is nice to have a room with a south view of the Olympic Park.”
 of 5 bubbles DawnD178, 27 Aug 2016 | Read review
“King size rooms are large and spacious. Views of Olympic park from the hotel.”
 of 5 bubbles alberta222, 31 Jul 2016 | Read review
5 of 5