Hands down, the best customer service we have ever received at a hotel. I spilled my coffee while walking back from breakfast, and the gentleman at the front desk took it upon himself to bring a fresh cup right up to our room. So kind! The beds are amazingly comfy, and the rooms were very clean quite, we didn’t hear any traffic. Will be staying here again!
Great location, wonderful atmosphere, delicious breakfast. Our only knock from 5 stars was the forced air system. You can adjust the temp but not the fan speed. I need to write this extra sentence to get my characters up to 200!
This was a big anniversary year for my wife and I. Our original plans for a European vacation were postponed due to the pandemic. We looked for the next best thing - a search for the top romantic hotels in Calgary led us to the Hotel Arts Kensington. We booked in for one night. The hotel was known to us prior to the stay. The front end staff was professional and courteous, with Covid precautions in place. Our room was clean and modern, overlooking the restaurant deck and Memorial Drive. The Hotel had a similar feel to a boutique hotel we had stayed at in Amsterdam, which gave our mini-vacation a bit of a European feel! We ate dinner and breakfast on site, enjoyed both greatly. The hotel deserves its rating as one of the top hotels for couples in the city.
I had such an incredible stay at this hotel. The staff and service is impeccable. They are very pleasant and tend to your needs right away. The rooms are large and have lovely decor and I loved the fireplace! The bathroom was big and the soaked tub was nice but the shower didn’t have that great of pressure. The large lotion container available was a nice touch. The unlimited still and sparkling water was also greatly appreciated but it is brought at room temperature and it would have been nice if it was cold. I also really missed having a mini fridge in my room to keep snacks and water. Due to where the hotel is you can definitely hear road traffic but it wasn’t too bad. There was a lack of plug ins in the room. Most hotels usually have them on the lamps by the bed or on the desk and this one did not. I also really liked the underground parking, although having a truck down there made me a little nervous. The location is also amazing. There were so many cute stores and restaurants to walk to. There was so much to do on a solo trip. I would definitely stay here again!…
Beautiful hotel located right in Downtown. The rooms were clean, the shower is excellent. Nice touch is the unlimited bottles of sparkling water provided. Best part of the hotel is the location, so many options for dining and shopping. The hotel restaurant is great as well, and very reasonably priced. The staff is friendly and helpful. Parking excellent in the underground garage.
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