DO NOT STAY HERE if you are looking for a relaxing place to stay, especially if you thought you were getting a "premium" experience with the Sheraton name. Mariott should be EMBARRASSED to have this property in their portfolio, and the cesspool of staffers they employ there who could not possibly care less about their guests' experience. We didn't even stay the night because we were upset with the condition of the room and lack of COVID-19 protocols being followed, yet they are still insisting on charging us WITHOUT OUR CONSENT. We will be following up in small claims court. STAY AWAY FROM THIS HEADACHE.
Nice big and clean suites with big bath and shower in the bathroom Good place for families with the pool and slides etc Location is good right next to Prince's Island Park and right in the heart of town Chinatown is a few blocks away It is an older property but it has been kept up well Very Good restaurant on site
We won't be staying at Sheraton Suites Calgary Eau Claire nor recommending them. Our family of 4, 2 adults & 2 children, were charged an extra $100 because there were more than 2 of us. We booked a bigger suite with 2 queen beds and pullout sofa. We were not told about it until the email arrived. Terrible. We were on hold waiting 45 minutes for your manager to pick up from the reservation to fix this problem. The room was nice. Unfortunately the shower curtain had blood & mucous on it so no one was able to shower. The pool was very busy and no physical distancing. During covid, you would think you would try a little better.
I took advantage of the Tourism Calgary special to enjoy a night at the Sheraton Eau Claire. It was such a treat to have a mini-vacation in these crazy COVID times and to enjoy the Prince’s Island and Eau Claire area, especially in great weather and beautiful fall colours. Thank you to all of the staff at the hotel, including in the Flower & Wolf restaurant. Everyone was so friendly and made me feel extra welcome. (You can tell they were all smiling, even under those masks!)
We can only say good things about this hotel and our stay! Clean and spacious room! Wonderful layout of the 2-bedroom suite (an elite member upgrade). Friendly and professional staff. Great location and delicious breakfast and food. The whole staff team even signed a card and gave us a gift (bottle of wine) for our anniversary! Great COVID measures with hand sanitizer and temperature check during our stay. We will come back in a heartbeat! They deserve more than 5 stars!
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