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Sheraton Suites Calgary Eau Claire

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Sheraton Suites Calgary Eau Claire 255 Barclay Parade SW, Calgary, Alberta T2P 5C2 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$198
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Traveller (373)
360
Panoramas (12)
Room & Suite (270)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Suites Calgary Eau Claire
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 118 hotels in Calgary
Location
Cleanliness
Service
Value
Travellers' Choice
A relaxing getaway awaits you at Sheraton Suites Calgary Eau Claire. Located downtown, our sophisticated hotel is just a short walk away from a range of attractions. Host a conference at nearby Calgary TELUS Convention Centre and discover Calgary Tower for enchanting sights of the city, foothills and Rocky Mountains. Afterward, retreat to our all-suite hotel accommodations, where floor-to-ceiling windows provide excellent views of Bow River and Prince's Island Park. Juggle work and play with ease, thanks to in-room ergonomic workstations and flat-screen TVs. For late-night cravings while in Eau Claire, look no further than our 24-hour room service. Experience diverse dishes at Flower & Wolf Calgary and feel transported with authentic Celtic fare at our Irish pub. Our hotel is ready to meet all of your event needs with our Conference Services Managers, customized catering options and ample, well-lit space. Find the perfect home base for your downtown journey at Sheraton Suites Calgary Eau Claire.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid internet
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
Hotel links
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1,206Reviews14Q+A100Room tips
Traveller rating
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Popular mentions
Alex D. wrote a review Jan 2021
Toronto, Canada1 contribution
DO NOT STAY HERE if you are looking for a relaxing place to stay, especially if you thought you were getting a "premium" experience with the Sheraton name. Mariott should be EMBARRASSED to have this property in their portfolio, and the cesspool of staffers they employ there who could not possibly care less about their guests' experience. We didn't even stay the night because we were upset with the condition of the room and lack of COVID-19 protocols being followed, yet they are still insisting on charging us WITHOUT OUR CONSENT. We will be following up in small claims court. STAY AWAY FROM THIS HEADACHE.
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Date of stay: January 2021
Rooms
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Service
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Response from Cole Millen, General Manager at Sheraton Suites Calgary Eau Claire
Responded 3 weeks ago
Thank you for your feedback Mr. Duncan. I am very sorry for the confusion surrounding your billing, and for the fact that you inevitably decided not to stay with us. I understand you and Mr. Hardes, a member of my executive team have had an opportunity to discuss and resolve the issues that arose from your stay. With regards to COVID-19 protocols, the entire team strives to ensure a safe environment for all our guests and colleagues. We rigorously abide by or exceed all health restrictions without exception, and further adhere to Marriott’s “Commitment to Clean” program. I understand that you were concerned with being placed on the same floor as other guests. Unfortunately, providing a separate floor from other guests is not a protocol outlined by Alberta Heath Services or our Commitment Clean, and is simply not feasible in most circumstances. Rest assured there are many other protocols in place to ensure our guests’ safety despite this not being possible. Again, I am very sorry that we did not meet your expectation in this regard. My team and I look forward to welcoming you back to our hotel when your travel plans allow. Kind regards, Cole Millen General Manager
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islandrockin wrote a review Nov 2020
Comox Valley, Canada2,409 contributions244 helpful votes
Nice big and clean suites with big bath and shower in the bathroom Good place for families with the pool and slides etc Location is good right next to Prince's Island Park and right in the heart of town Chinatown is a few blocks away It is an older property but it has been kept up well Very Good restaurant on site
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Date of stay: September 2020
Value
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Response from Cole Millen, General Manager at Sheraton Suites Calgary Eau Claire
Responded 27 Nov 2020
Thank you islandrockin for your positive review and compliments about our spacious suites and superb location. I am very happy to hear that you enjoyed your stay and were pleased with the food offering in Flower & Wolf. We look forward to welcoming you back. Kind Regards, Cole Millen General Manager
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jody41 wrote a review Oct 2020
St. Albert, Canada26 contributions8 helpful votes
We won't be staying at Sheraton Suites Calgary Eau Claire nor recommending them.  Our family of 4, 2 adults & 2 children, were charged an extra $100 because there were more than 2 of us.  We booked a bigger suite with 2 queen beds and pullout sofa.  We were not told about it until the email arrived.  Terrible.  We were on hold waiting 45 minutes for your manager to pick up from the reservation to fix this problem.  The room was nice.  Unfortunately the shower curtain had blood & mucous on it so no one was able to shower.  The pool was very busy and no physical distancing. During covid, you would think you would try a little better. 
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: Call ahead to ensure you have the best room and no extra charges.
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Response from Cole Millen, Other at Sheraton Suites Calgary Eau Claire
Responded 2 Nov 2020
Thank you jody41 for taking the time to share your recent experience with us. I am disappointed to read that your stay has fallen below expectations. The experience you described is not characteristic of the level of service our associates strive to provide. Maintaining a fresh atmosphere within our guest suites and common areas is always a key priority. On behalf of the entire team at the Sheraton Suites Calgary Eau Claire, I sincerely apologize for falling short of meeting your expectations. I shared your comments with our upper management team for further review and our Director of Rooms would like to speak with you to gather additional information and personally discuss your recent experience. Please let me know the best contact number and time to reach you, or feel free to contact Ashley at ahardes@sheratonsuites.com. Once again, thank you for bringing your concerns to our attention. We look forward to speaking with you. Kind regards, Cole Millen General Manager
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JMC29 wrote a review Sep 2020
Calgary, Canada28 contributions8 helpful votes
I took advantage of the Tourism Calgary special to enjoy a night at the Sheraton Eau Claire. It was such a treat to have a mini-vacation in these crazy COVID times and to enjoy the Prince’s Island and Eau Claire area, especially in great weather and beautiful fall colours. Thank you to all of the staff at the hotel, including in the Flower & Wolf restaurant. Everyone was so friendly and made me feel extra welcome. (You can tell they were all smiling, even under those masks!)
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Date of stay: September 2020Trip type: Travelled solo
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Response from Cole Millen, General Manager at Sheraton Suites Calgary Eau Claire
Responded 27 Nov 2020
Thank you JMC29 for taking the time to leave a review. I am delighted to learn that you enjoyed your stay with us and were able to explore the beautiful Eau Claire area. Thank you for your heartfelt compliments about our friendly staff. Commitment to service and guest satisfaction is a main focus and wonderful feedback like yours truly makes a difference for our team. On behalf of all our associates, I thank you sincerely for giving us the opportunity to create a positive experience for you. We hope to see you again whenever your travels bring you back to Calgary. Kind Regards, Cole Millen General Manager
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_Y1118UF wrote a review Sep 2020
Abbotsford, Canada14 contributions
We can only say good things about this hotel and our stay! Clean and spacious room! Wonderful layout of the 2-bedroom suite (an elite member upgrade). Friendly and professional staff. Great location and delicious breakfast and food. The whole staff team even signed a card and gave us a gift (bottle of wine) for our anniversary! Great COVID measures with hand sanitizer and temperature check during our stay. We will come back in a heartbeat! They deserve more than 5 stars!
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Date of stay: July 2020Trip type: Travelled with family
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Response from Cole Millen, General Manager at Sheraton Suites Calgary Eau Claire
Responded 15 Nov 2020
Thank you _Y1118UF for choosing the Sheraton Suites Calgary Eau Claire to celebrate this special occasion. I am thrilled to hear that you had an excellent stay with us and were pleased with the food offering in Flower & Wolf. Please know that I have shared your comments with the associates who came together to make your anniversary extra special. We really appreciate the positive review and look forward to welcoming you back in the near future. Kind Regards, Cole Millen General Manager
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PRICE RANGE
US$125 - US$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton suites calgary eau claire hotel calgary, sheraton calgary, sheraton hotel calgary eau claire, calgary sheraton
LOCATION
CanadaAlbertaCalgary
NUMBER OF ROOMS
323
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Frequently Asked Questions about Sheraton Suites Calgary Eau Claire
Which popular attractions are close to Sheraton Suites Calgary Eau Claire?
Nearby attractions include Calgary Pathway System (0.4 km), Prince's Island Park (0.08 km), and Knox United Church (0.5 km).
What are some of the property amenities at Sheraton Suites Calgary Eau Claire?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Suites Calgary Eau Claire?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Suites Calgary Eau Claire?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Suites Calgary Eau Claire?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Sheraton Suites Calgary Eau Claire?
Conveniently located restaurants include Minas Brazilian Steakhouse, Caesar's Steak House & Lounge, and River Cafe.
Are there opportunities to exercise at Sheraton Suites Calgary Eau Claire?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Sheraton Suites Calgary Eau Claire located near the city centre?
Yes, it is 0.2 km away from the centre of Calgary.
Are any cleaning services offered at Sheraton Suites Calgary Eau Claire?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Suites Calgary Eau Claire?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Suites Calgary Eau Claire offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.