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Castle Mountain Chalets

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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216 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Reviewed 9 July 2014

We rented a small cabin in the Castle Mountain Chalets for 5 days in July. It was very cozy, comfortable, clean and well-maintained. Fresh coffee for the coffee maker and teas were replenished daily. Nice compact, functional kitchen with small fridge, stove and cooking/eating utensils. Eco-friendly soaps and toiletries. Quiet, even though we were close to the General Store and...

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1Thank Katie B
Calgary
Reviewed 30 June 2014

We just got back from a 3 night stay, and we will be back. Yes, trains go through and blow their horns, this happens throughout the valley. Did it wake us? Yes, but not enough to put a dark spot on our stay. The cabins are well equipped, everything you need to cook a meal, the store has everything you...

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1Thank Jenmoose
Prince George, Canada
Reviewed 25 June 2014

We stayed 2 nights at these quaint little cabins which were cozy and convenient with a little fridge, stove and even a wood stove already to fire up. The bed was very comfortable but we discovered popcorn between the sheets when we climbed into bed that night! ! When we told the manager in the morning she seemed as though...

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3Thank Sandi654321
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, Let me start by apologizing first for the experience you had with whomever you reported your issue with. When a guest makes a comment about their stay, my teams responsibility is to ensure that the problem is rectified and that you leave happy and that I am notified. That did not happen. Unfortunately, this is the first I...

Reviewed 3 May 2014

We had an excellent three night stay at the Castle Mountain Chalets from Wednesday April 30th to Saturday May 3rd. The scenery was awesome, the staff were very friendly, and the chalet itself (One bedroom deluxe) was very clean and comfortable. Many people on here complain about the train noise, it woke us up once the first night but after...

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1Thank Jonny B
Edmonton
Reviewed 30 April 2014

My husband and i have been coming to Castle Mtn two or three times per year since we discovered it fifteen+ years ago. We have stayed at numerous resorts and accomodation throughout the Rockies, and the guests we bring are always taken with the quality and value of the cabins here at Castle Mountain. The one bedroom log chalets are...

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1Thank JandKEdmonton
Reviewed 28 April 2014

not even there yet and just got a phone call from emily telling us that they are closing checkout 3hrs early, so nobody will be there to give us a key...... what a rude phone call to get during my girlfriends birthday dinner....we were very very excited to come here but we are turned off now after this terrible customer...

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Thank mylesmyroon
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, I'm glad you made it to the property and were able to speak with me directly about your experience. As I had explained to you, our front office does not operate 24/7 and we call our guests who have not checked in prior to closing to ensure that late arrival check ins are still possible. Our Winter hours...

Edmonton, Canada
Reviewed 6 April 2014

We had an excellent stay here. The little store has about everything you can ever need. The staff was very friendly and welcoming. The location is perfect. We wanted to do a day in Banff then a day in Lake Louise this location was pretty in the middle of those locations so the drive wasn't too long. Not too fair...

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Thank Lisa B
Winnipeg
Reviewed 5 April 2014

We just spent a most enjoyable four nights at Castle Mountain Chalets. We stayed in one the one bedroom deluxe cabins which proved, once again, to be a good choice! The cabins are in very good condition although some of the furniture and plumbing fixtures are looking a bit old. If we had been paying the full high season price...

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Thank bobmac1
Red Deer, Canada
Reviewed 1 April 2014

We have stayed here 3 times and I love it. I love everything about these chalets, they are clean spacious and pet friendly. The staff are very friendly and helpful. You can hear the train pass by but I don't have a problem with that. You still feel like you are in the middle of nowhere. I have recommended these...

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Thank redvixen77
Reviewed 1 March 2014 via mobile

Yes the train horn blows...but who can't appreciate a laugh every once in a while! We stayed in the cabin with one bedroom and jacuzzi. I was very surprised based on the price how beautiful the chalet was! It's modern and clean and has a full kitchen. Plenty of room for a couple or two! The staff at the front...

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Thank Sheldonjenny

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Midway between Banff and Lake Louise, in the heart of Banff National Park, you'll find a breathtaking location and the perfect getaway resort - Castle Mountain Chalets. Beautifully designed and furnished individual chalets are where you will relax in this nature lover's paradise. ... more   less 

Additional Information about Castle Mountain Chalets

Address: Castle Junction1A & Hwy 93 South, Banff, Banff National Park, Alberta T1L 1B5, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: €140 - €368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Number of rooms: 21
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Also Known As:
Castle Mountain Chalets Hotel Banff
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Questions & Answers

Here's what travellers have asked, with answers from Castle Mountain Chalets staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottages on the mountain side are quiet because of trains closer to the road area..”
rosaanb, 10 Apr 2017 | Read review
“The property is near the railroad tracks so there is some noise at night but we had no problems sleeping.”
lauelipas, 22 Feb 2017 | Read review
“All single cabins in a circle, view from any side of the cabin, but view is best on a walk around.”
trelor2017, 22 Jan 2017 | Read review
“Cabin 8 is great but make sure bed is updated.”
JEJHouston, 29 Dec 2016 | Read review
“The Chalets are all about the same size except for a few which are specifically designed for families.”
Akempus, 27 Sep 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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