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Delta Banff Royal Canadian Lodge

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#10 of 32 Hotels in Banff
Certificate of Excellence
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Delta Banff Royal Canadian Lodge
Delta Banff Royal Canadian Lodge
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1,127 Reviews from our TripAdvisor Community

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Showing 1,049: English reviews
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Calgary, Canada
Reviewed 4 days ago NEW

My boyfriend took me here for my birthday in Feb 2017. He paid over $250 for a room with 2 queen size beds. I understand that the hotel is on banff Ave but I just feel like the price was not fair for what we got. The lobby is cute but out dated, the staff members at the front desk...

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Helpful?
Thank Sasha H
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Sasha H, Thank you for taking the time to write this review. We are disappointed to know that you did not enjoy your stay with us. The decor may not be to your style preference but we just installed new carpet and lobby furniture. It is always difficult when we are unable to meet our guests expectations, however, we...

kingston
Reviewed 1 week ago

As a platinum member they will do nothing for you. The internet is the same speed as dail up. I had written a long review about the hotel twice only it crashed twice bc the internet does not work so I am doing this off my phone. hotel is older and the very end of town End result you can...

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Helpful?
2Thank patryinc
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear patryinc, Thank you for taking the time to write this review. Allow me to take this opportunity to apologize for the inconsistency with the internet service. We have a significant amount of bandwidth to support the hotel during peak times as we understand the importance of having the internet readily available for our guests. We have followed up with...

Seattle, WA
Reviewed 1 week ago

Stayed here after the Marriott / SPG merger. Hotel upgraded us to room with fireplace which was very nice. Thanks Delta. Location is pretty good, just at the end of the street from town...about 10 min walk. Hotel is showing its age with wear and tear. But there are not many good hotels in area, so this property is still...

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Helpful?
1Thank xbanker
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear xbanker, Thank you for taking the time to write this review. Your feedback is very important and will be shared with the team as we work towards exceeding all of our guests expectations. We will be sure to extend a special thank you to the team for providing such great service during your stay. Once again, thank you for...

Toronto
Reviewed 2 weeks ago

I spent five nights here in early March and thoroughly enjoyed my stay and highly recommend it. I had a junior suite on the third floor, which was very spacious, nicely decorated and not dated or worn, as another reviewer had claimed. I was very satisfied with the room. The number of TV channels is limited and no movie channels,...

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Helpful?
1Thank CharlieRogers
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear CharlieRogers, Thank you for taking the time to write this great review. We are delighted to know you enjoyed the hotel facilities, location and the great service provided by the team. Please be assured your comments will be shared with the team as it is always rewarding to learn when we have been successful in meeting our guests expectations....

Reviewed 2 weeks ago via mobile

Nice hotel, very comfortable beds. Price wise you are paying for luxury, but unfortunately very little is included and they charge for parking, when there is very little street parking available, and not breakfast (look at about $17 for continental). Pool is limited and gym almost non existent. Internet in our room was virtually non existent. Tv flat screen was...

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Helpful?
1Thank Travis12345
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Travis12345, Thank you for taking the time to write this review. Please be assured your comments have the shared with the management team and we will look into areas where we missed opportunities to meet your expectations. Your feedback is always important, once again, thank you for your time. Sincerely, Suzanne Gittens General Manager

Calgary, Canada
Reviewed 2 weeks ago

King suite with fireplace was large well appointed with a desk area sofa and club chair, the mini fridge is nice to have, there is a safe in the closet in the washroom so great for visitors. Fireplace is on a 30 min timer which is great for the hotel and guest, nice deep jetted tub. We didn't find the...

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Helpful?
1Thank Jillanna
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Jillanna, Thank you for taking the time to write this review. Please be assured we have taken the time as a management team to review your comments and will address the areas that have an opportunity for improvement. We will be sure to extend a special thank you to the Valet for his friendly service. Your feedback is important...

Houston, texas, USA
Reviewed 4 weeks ago

The staff were friendly and helpful but the property is dated and the colors and furniture is a bit worn. Not a bad location but a bit of a walk to the center on a cold winter day. A very small gym with one treadmill that did not work during our four night stay.

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3Thank jsthouston
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear jsthouston, Thank you for taking the time to write this review. We are very disappointed to learn that you did not enjoy your entire stay with us. We take great pride in meeting our guests expectations and extend our apologies that we were not successful on this occasion. Thank you for recognizing the good serviced provided by the team,...

alberta
Reviewed 4 weeks ago via mobile

Nice location, walkable to Main Street in 10 min, clean cozy rooms, ours had a fireplace. Staff was very friendly and welcoming. Warm underground parking for a fee. Nice lounge. Would return next visit

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Helpful?
2Thank Monkeytoez
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Monkeytoez, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us, especially the friendly service provided by the team. We take great pride in meeting our guests expectations, please be assured your comments have been shared with the team. Once again, thank you for your feedback and...

Reviewed 4 weeks ago via mobile

Staff was very hospitable, facilities were awesome. Problem 1 was to do with the thin walls with no soundproofing. Noisy neighbours woke us up early and continued to slam doors and party down the halls. Problem 2... Junior suite had a jet tub that didn't jet. Problem 3... Forget about their Wi-Fi. You have to sit in the lobby to...

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Helpful?
4Thank Jeff A
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear JeffA, Thank you for taking the time to write this review. We are disappointed to learn that you did not enjoy your stay with us. Please be assured your comments have been shared with the management team and we will look into addressing these concerns. Once again, thank you for your feedback. Sincerely, Suzanne Gittens General Manager

Calgary, Canada
Reviewed 4 weeks ago via mobile

For #6 hotel in Banff according to TripAdvisor, it was disappointing. Pros: Early checkin 15-20 mins walk to downtown Breakfast good, but expensive Tea/coffee service in lobby in the morning Cookies and hot chocolate in the evening Large beds Cons: Weird plumbing - bathtub gurgles when you flush toilet Strange layout - closet and coffee-maker in the bathroom Late housekeeping...

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Helpful?
2Thank Calgary4togo
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Calgary4togo, Thank you for taking the time to write this review. It is always our objective to meet our guests expectations so it is very disappointing to learn we were not successful during your stay with us. Please be assured your comments have been shared with the management team to look into the areas in which we can improve....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 

Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: €145 - €368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta
Hotel Style:
#3 Family Hotel in Banff
#3 Romantic Hotel in Banff
#4 Luxury Hotel in Banff
#5 Spa Hotel in Banff
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Questions & Answers

Here's what travellers have asked, with answers from Delta Banff Royal Canadian Lodge staff and other travellers.
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Questions? Get answers from Delta Banff Royal Canadian Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a view thats not of someones trashy backyard”
 of 5 bubbles 114sashah, 22 Mar 2017 | Read review
“Dont stay here”
 of 5 bubbles patryinc, 19 Mar 2017 | Read review
“Avoid the restaurant. The bar however is very good.”
 of 5 bubbles DrC33, 18 Feb 2017 | Read review
“Rooms are all great.”
 of 5 bubbles Yes2scotland, 9 Jan 2017 | Read review
“Try to get rooms with mountain views”
 of 5 bubbles davesR284ZH, 2 Jan 2017 | Read review
5 of 5