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This is an older hotel and it could use some updates. There is a pretty big indoor hot tub and a heated outdoor pool that is open in winter, too. The hotel is one of the first hotels when you get into Banff, so it...More
The staff were very friendly and welcoming, but this Hotel/Inn is desperately in need of some TLC. The double queen room was extremely small. There was not even enough room to sit at the corner table and you couldn't even pull it out because the...More
Hotel good location at very end of town - Banff
Low budget hotel and in fairness needs a bit of updating
Otherwise good breakfast to get one started for the many events waiting to be explored on the day
We were booked in through a tour group and the general concensus was that it is not up to any acceptable standard. Electrical fittings were loose and felt unsafe, shower was also loose in the wall and the floor was quite dirty. Breakfast was included...More
Was booked, went to room, which on the surface looked clean, but bathroom fittings had rust, woodwork chipped, windows scratched, balcony dirty, hotel felt sleezy, there is no lifts, so lug your cases up stairs, there seemed to be little security and the building looks...More
Bad spell check
How come the woman owner Sherry is so rude, shows little respect , attmidates staff and theartens guests? I was told today I couldn't check out Late, even though she didn't know my room number. Told me... More
Bad spell check
How come the woman owner Sherry is so rude, shows little respect , attmidates staff and theartens guests? I was told today I couldn't check out Late, even though she didn't know my room number. Told me someone was already checking in early to my room prior. Than was hasled to get my free breakfast! Than she told me to wait in corner while she talked to my gf. Than I asked her "not disturb us during eating"' was told i would get name banned! After all this she talked friendly to my gf , ignoring me... Than went and integrated staff witch are very nice and proper acting staff) Which nice staff Agreed she had approved to my gf, checking out late! Owner came to table blamed staff and kept back turned to me and only talked to gf. Now we're checking out at noon, after sherry blamed staff. This is not how you talk to guests, staff, people/ anyone.. Hint: let your staff do there job, and get off people's backs, nobody goes to Banff to be treated like this!
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"Avoid the rooms with the view of a brick wall! (yes in beautiful Banff the view offered is a brick wall 10ft..."