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Elk + Avenue Hotel

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Elk + Avenue Hotel
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869 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Red Deer
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 week ago NEW

Overall, for the value, the hotel was great. Fully renovated lobby and rooms (besides the beds). I would stay here again, ONCE they replace the beds. There was one thin sheet and a thin mattress cover that covered both of our badly stained yellow mattresses (you can guess what that was). We stayed 3 nights and I didn't have a... More 

Helpful?
Thank alanabanana86
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to share you experience at the Elk + Avenue. It is nice to hear that you enjoyed an overall great stay with a sense of great value. With regard to the bedding, we normally receive high praise for the comfort and condition of our beds. I would greatly appreciate knowing then the exact room... More 

Toronto, Canada
Level Contributor
291 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 1 week ago

The hotel has recently undergone a renovation. Pros: Free parking, a bar, a room fridge, comfortable bed. Location is good. Coffee machine in room. Clean. Cons: Internet was intermittent, cable tv was intermittent, room temperature control was non existent - had a thermostat and it didn't work. My room was too hot, so I had option to open window, colleague's... More 

Helpful?
Thank Roy M
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to review your stay with us. We take all our guest feedback seriously, both the positive comments and those which give us opportunities to improve our services and facilities. For example, last spring, based on guest feedback, we refitted the main bedroom lighting with dimmer switches. While ideally there would be no issues, the... More 

Travellers are raving about these Banff hotels

Sydney, Australia
Level Contributor
217 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 1 week ago

We were dropped off from a Brewsters tour at the hotel at 2.45 pm (normal check-in 4 pm) and when I advised the lovely people at the front desk that my wife was not feeling well, they not only found us a room within 15 minutes but also upgraded us to a suite (Room 302) for no extra charge! The... More 

Helpful?
Thank Survey54
Brewsterhospitality1, Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to review your experience, we are pleased that you enjoyed your stay with us. It's great to hear that our staff were able to promptly provide a room for you and your wife upon arrival. We hope you had a wonderful visit to beautiful Banff. More 

Bristol, United Kingdom
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 1 week ago

Great location, lovely hotel, parking is limited but you can park on the side streets, not a problem in the winter but probably an issue in the summer. Really friendly staff and a really nicely presented hotel. I would definately stay here again. The rooms are lovely and very roomy, we had 2 queen beds for 4 people and the... More 

Helpful?
Thank Louise e
Brewsterhospitality1, Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to review your stay with us. We are pleased you enjoyed our recently renovated hotel, and our excellent location. Our team would love to host you again the next time you visit Banff. More 

Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Stayed at this hotel for 2 nights- rooms are newly renovated, spacious, very nice. Front desk staff were great. Noise from adjacent/upper rooms was minimal. Main issue was the room temperature- was in the end room furthest away from the air conditioning outlet. The room was too hot for me to sleep in- it was a 4 degree day, I... More 

Helpful?
Thank kymnburgess
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your experience with us. We are pleased to hear that you enjoyed our newly renovated rooms and that the front desk staff provided great service. The comfort of our guests is very important to us and to this end we are in the process of getting ready to implement more effective methods of room temperature control.... More 

Calgary, Canada
Level Contributor
56 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 weeks ago via mobile

Don't judge a book by its cover. If you were to look at the outside of this hotel you might not think much of it. But a comprehensive interior renovation really spruced the place up. Service and staff were very helpful. Free underground parking is NOT the norm in Banff but what a nice surprise at this hotel. The rooms... More 

Helpful?
Thank David P
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to submit a review. We welcome all guest feedback but it is particularly rewarding to hear your appreciation of our renovation which you have aptly called "Mountain Chic." It is a pleasure to know that our stylish and clean rooms as well as our helpful staff contributed to a wonderful stay and we do... More 

Province of Alicante, Spain
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 27 October 2016

Great staff, spacious rooms and a central location in one of the most scenic places you could wish for. Avoid the attached Ricki's restaurant (nothing to do with the hotel) - incompetence and fast food are the by-words. Instead wander out and soak up the scenery before choosing your place to dine - there are dozens of good eateries.

Helpful?
Thank mcq15
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you very much for reviewing your experience with us. We are very pleased that you enjoyed a great stay. In particular, I truly appreciate your kind comment about the staff, and it is also great to see that our rooms were very satisfying. We do hope you may come again. Warm Regards, Daren Hill Front Office Manager Elk +... More 

Boynton Beach, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 October 2016 via mobile

What a find! The Rocky Mountaineer put us in the recently renovated Banff International Hotel for two nights. We were surprised to learn that we had been upgraded to a beautiful, full suite. The hotel is just two blocks from town, and we appreciated the short walk. The desk personnel was helpful with every request. Unlike other hotels that welcome... More 

Helpful?
Thank babyboca
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for the kind words and for sharing your experience. It is fantastic to learn that we exceeded your expectations. We truly enjoy providing premium comfort and service to our Rocky Mountaineer guests. I am glad the front desk staff were able to help so thoroughly and that their choice of upgrading you to a suite went over so... More 

1 review
Reviewed 20 October 2016 via mobile

Newly remodeled; nice, clean rooms and bathrooms. The hotel is very close to all the shops and restaurants. Parking garage is easily accessible. Would definitely return on our next visit. Great value! October is a wonderful time to visit Banff and Jasper.

Helpful?
Thank Dawn K
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for posting a review of your stay. We are very pleased to know that you experienced a wonderful stay with us. We love to know the thoughts of our guests on our remodelled rooms. Based on feedback such as yours, it has been well worth the effort. We would love to see you again whether it be in... More 

Brisbane Region, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2016

We stayed 2 nights in this hotel. We were surprised when we were told on our arrival at 2.30pm that their normal check-in time is not until 4pm, however the staff made every effort to made our room available quickly. Unfortunately, we discovered that the bed sheets were stained and we had to request a change. Restaurant service and dinner... More 

Helpful?
Thank Deirdre G
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for posting a review of your stay. I am happy to learn that the staff made every effort to get you in your room as early as possible. Our check-in time is indeed 4pm which is standard in Banff where there is a high daily turnover of guests. However we are happy to accommodate earlier check-ins whenever possible.... More 

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 

Additional Information about Elk + Avenue Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: €80 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Banff International Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Elk + Avenue Hotel staff and other travellers.
9 questions
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Questions? Get answers from Elk + Avenue Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the IGA”
 of 5 bubbles alanabanana86, 26 Nov 2016 | Read review
“There's noise from the street so request a quiet room away from main area.”
 of 5 bubbles 175deirdreg, 19 Oct 2016 | Read review
“request quite room and higher floor”
 of 5 bubbles 812ElenaH, 17 Oct 2016 | Read review
“Don't get a room on the first floor.”
 of 5 bubbles GrayRanch, 9 Oct 2016 | Read review
“If your celebrating something speical - worth sending an email they really will help where they can”
 of 5 bubbles annabJ6244LF, 9 Oct 2016 | Read review
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