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The Grand Mayan Nuevo Vallarta

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2,660 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,138: English reviews
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2014

My husband, son (20 months) and l stayed at The Gran Mayan last week. I had requested a crib in my reservation. A day before my trip l called to add an extra room and happened to ask if we had the crib and that it was an actual crib and not a pack and play. The concierge person that... More 

Helpful?
6 Thank adriana s
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear adriana s : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence This highly exceptional... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2014

Best vacation in Mexico, we´ll be back late november. Bring comfortable shoes cause there´s a lot of walking. Breakfast at Cafe del Lago is great dont miss it. Pools are incredible. The Check in is very slow but attention is ok

Helpful?
2 Thank Leonardo A
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Leonardo A : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and pools. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward... More 

Seattle, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 August 2014

Rented through a VRBO owner who promised us her level of timeshare ownership: ocean view room on a higher floor, access to all pools throughout the resort, 10% off our total charges during our stay, even paid the owner at least $300 more based on her promises. When we arrived in late July, we received a first floor room with... More 

Helpful?
5 Thank jmt228
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jmt228: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are pleased to learn you enjoyed your room and our pools. Working to anticipate and exceed your every need is very important to us, and your comments will be useful for this purpose. We would like... More 

Binghamton, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2014

The Grand Mayan Nuevo is the signature property for the Mayans. This property has continued to flourish year after year. We go back every year. The property is absolutely stunning. My wife and I were married on the property almost 3 years ago. I will only admit that the check-in process is at least....aweful. We have had problems with that... More 

Helpful?
3 Thank JLiccion
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear JLiccion : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Your feedback will be shared with the appropriate areas so that your check-in is an... More 

2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 August 2014

I am currently staying at the grand mayan thru an RCI points exchange. Let me begin ...I was told by the RCI vacation counselor that we would have a washer and dryer in the room and an ocean view which was completely untrue. When I checked in on Sunday morning at 1030 am we were told to come back at... More 

Helpful?
12 Thank DanaVer79
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear DanaVer79 : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is... More 

Portland, OR/San Jose, CA
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 August 2014 via mobile

Nice place- but they are not keeping up with their former quality of up keep. Rooms are nice but at these prices we used to better attention to detail. Balcony soaking pools not cleened in 2 different suites. Phones and lamps not working. Kitchen supplies missing, broken or poor quality and furniture shows wear. And they charge extra for: starter... More 

Helpful?
6 Thank citizengjb
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear citizengjb : Thank you for providing your comments about your vacation at The Grand Mayan. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would like to point out... More 

Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 August 2014 via mobile

We have come here 3 years in a row. We love this place. We have a 2 bedroom Luxxe suite and it is more than enough room for 4. You don't need to leave the resort because the new plaza has a grocery store, a meat market, cheese counter, fresh breads, desserts in abundance and almost everything you need if... More 

Helpful?
6 Thank Sheryl S
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Sheryl S: We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to... More 

Thornton, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2014

Hello Travelers! We just got back from 6 days at the Grand Mayan in Nuevo Vallarta. The Resort is really nice. It does have some maintenance issues though. Our AC went our for about 2 days during the stay...they were very responsive when reported and fixed it same day. Also during several rain storms we had I notice several roof... More 

Helpful?
2 Thank Lisa M
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Lisa M: Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We are pleased to learn you perceived the resort’s cleanliness and that you consider our resort to be beautiful. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much... More 

Fort Worth, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2014

Our first time in Nuevo Vallarta and we had an amazing time. The resort & staff were great. We would highly recommend the resort. It is really huge with humungous swimming pools, a lazy river around the property, many smaller shaded pools and activities. A great place for the whole family and children will never be bored. Lots of activities... More 

Helpful?
4 Thank adam_ftw
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear adam_ftw: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are so glad you had a wonderful time with your family enjoying our pools, the lazy river and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable... More 

1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 August 2014

This is my fourth summer in a row here for 2 weeks each time. Each time my love for here is a little less! I do not own here ... Not a time share owner. My first visit here was amazing. Taxi right to the lobby doors. Shuttle service was minimal ... To go visit The Grand Luxxe. Nice little... More 

Helpful?
11 Thank Erinlovetabemom
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Erinlovetabemom: Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful. Rest assured that your comments will be... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, TripOnline SA and Travelocity so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
328 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor and above, ocean view”
 of 5 bubbles vacationtimedeb, 28 Nov 2016 | Read review
“Of course, the higher the better for an ocean view!”
  • from 8th floor, bldg 3 balcony
  • Nighttime view from balcony
 of 5 bubbles CarolB454, 23 Nov 2016 | Read review
“The rooms facing the ocean have the best view.”
 of 5 bubbles kr2travel, 20 Nov 2016 | Read review
“you can request poolside but they computer assign and it's really hard to get reassigned - sucks looking over the parkade!”
 of 5 bubbles 289barbaram, 20 Nov 2016 | Read review
“We had a first floor room pool side and didn't hear a thing to bother us. Large rooms and foliage just off our balcony gave us privacy.”
 of 5 bubbles Bugsucker, 14 Nov 2016 | Read review
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