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The Grand Mayan Nuevo Vallarta

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2,664 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,142: English reviews
Tahoe
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 November 2014

First time stay at the Nuevo Vallarta location. We are owners of a master suite there, and traded a week banked back in from SFX the year before, as well as using this years week. We had stayed in the Acapulco and Cabo locations before and loved the facilities. We were expecting the same this time around, but apparently when... More 

Helpful?
6 Thank TahoeBigD
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear TahoeBigD : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look to please... More 

Denver, Colorado
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 20 November 2014

We spent a week at the Grand Mayan and I can't say enough about the grounds and the cleanliness of the resort. Every day hundreds of workers were outside pruning the palms, cleaning the pools and sweeping the walkways. It rained one day and they actually were vacuuming up the water puddles near the pool. Kudos to the staff for... More 

Helpful?
12 Thank kinzCO
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear kinzCO : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are glad you enjoyed the cleanliness of the hotel as well the accommodations. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with... More 

Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 November 2014 via mobile

Day 1: Check-in was a breeze. Did not get pressured to go thru timeshare presentation. The property appears beautiful but our room has an AWFUL musty smell, lamp shade has mold; housekeeping has come thru once already to freshen room to no avail. Called front desk requesting room change but they say they're at 100% occupancy? There was hardly anyone... More 

Helpful?
6 Thank Nadia L
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Nadia L : Thank you for taking the time to share with us your experience while visiting The Grand Mayan. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guests’ feedback is important to us, and ultimately is how we measure our success. Sincerely, The Grand Mayan Nuevo Vallarta... More 

Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 November 2014

I've been to this resort numerous times. Besides the beautiful environment, it's the people that make the vacation. Can't say enough about Midorhy (Paola), Karina, Vicente, Edgar, Diego, Anayi, Abraham, Rapheal, Monica, and so many others for always treating me like a queen! Anybody who meets these people will love them. Great food and beautiful grounds.

Helpful?
4 Thank CDGreenspan
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear CDGreenspan : We are pleased you chose to stay at The Grand Mayan for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive... More 

Canada
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 November 2014

We had a one-bedroom and it is excellent and very spacious. The dipping pool on the balcony was much appreciated. The entertainment was excellent. Mostly entertaining was Kseniya Simonova the sand artist. The only thing that was annoying is all the people trying to sell you shares or whatever you want to call it. You h e to stand firm.... More 

Helpful?
4 Thank racinee
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear racinee : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are really happy you enjoyed our resort, the accommodations, the entertainment and most of our staff’s service. They all work day and night doing their best to help our guests enjoy their vacations. Your feedback... More 

Orange, California
Level Contributor
183 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 November 2014

I love the lazy river, the roominess of each suite, the cleanliness of the rooms and the iguanas! The women who kept our room clean were unfailingly polite. What I didn't like was the centralized transportation system in the name of resort "security" which makes it physically taxing for many of the guests. It is a long walk on uneven... More 

Helpful?
4 Thank Anne32825
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Anne32825 : Thank you for providing your comments about your vacation at The Grand Mayan. We are delighted to find out that our housekeeping staff was professional and pleasant as this is what we strive for every day also that you enjoyed the lazy river. It is important to point out that our Nuevo Vallarta resorts have one main... More 

Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 November 2014

Time-Share at the Grand Mayan. If you're planning vacation with family and also plan to relax, this is the place for you. Fact, you're coming into the grand mayan world. If you arrive from anywhere in the world and already had arranged hotel to pick up that is the best and easy way to get to the hotel. Before you... More 

Helpful?
5 Thank jose V
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jose V : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, entertainment, the spa, activities and our staff’s service. Everyone works tirelessly - day and... More 

Saint Louis, Missouri, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2014

We traded our timeshare for a week at Grand Mayan. Based on other reviews and information we received during check in, we elected to go through the 1 hour timeshare sales pitch. We were informed that we had to do this to get a beachfront room and free internet for the week. While we did get a beachfront room and... More 

Helpful?
5 Thank Brad R
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Brad R : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. It appears as though not all your expectations were met. We host thousands of satisfied guests every week as well as attending them and we measure the caliber of our quality through several mediums in an attempt... More 

canada
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 November 2014

We traded our Banff Timeshare with a 2 bedroom unit at The Grand Mayan Resort. We have stayed at their Riviera Resort 2 years ago and because we had a good experience we booked their Nuevo Vallarta location this time because we were with our family who have small children. We had a problem free stay and the children enjoyed... More 

Helpful?
3 Thank linrabCanada
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear linrabCanada : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are pleased to learn you enjoyed the room and our pools. Your feedback is very important to us, and we will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main... More 

Seattle, WA
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 November 2014

We are 3 days in to our vacation. So far not so good. I will give a list of pros and cons. Fyi that we were supposed to stay at the Grand Mayan in Cabo, but had to cancel due to Sept hurricane. Pros 1. Kids Club. The only affordable thing on the property. $15 for all day incl lunch... More 

Helpful?
7 Thank rain2
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear rain2 : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are really happy you enjoyed the kids club, pools, grounds, the gym and most of our staff’s service. They all work day and night doing their best to help our guests enjoy their vacations. All... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Luxury Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
328 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
“5th floor and above, ocean view”
 of 5 bubbles vacationtimedeb, 28 Nov 2016 | Read review
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