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Mayan Palace Nuevo Vallarta

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Mayan Palace Nuevo Vallarta
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944 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Nuevo Vallarta
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Showing 690: English reviews
Garden Grove, California
Reviewed 11 September 2016

We have stayed in PV multiple times, always enjoying the city and the people. This location was awful and the timeshare push was horrible and completely unprofessional. In the US, this type of bullying would never be tolerated. It took us over two hours to checkin and multiple promises were made and broken, The kitchen appliances didn't work and took...

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Helpful?
4Thank SueP612612
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying with us. Please accept our sincere apology for behavior exhibited by the sales staff mentioned in your comment. Rest assured these are not the best business practices that we spend considerable time, energy and resources training on, and they will not...

Snohomish, Washington
Reviewed 3 September 2016

On arrival at the Mayan Palace, late afternoon, tired from a long flight, and without luggage, we were asked to wait to speak to a timeshare supervisor who would welcome us with an upgrade. We had a lovely 1 BR suite already, so declined just to get into our room. As it happened, most visitors took advantage of the upgrade...

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4Thank 440sarah13
Reviewed 1 September 2016 via mobile

The Jöy squad at Mayan Palace pool made our pool time each day extra fun. Candela was friendly and talked to everyone. He was full of energy, always happy and tons of fun. His water aerobics were awesome even though he couldn't keep a straight face. My vacation was memorable and Candela was a big part of making that happen!...

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Thank Laura B
Reviewed 1 September 2016 via mobile

There were a lot of great things about the Mayan Palace but the one I'll miss the most is Candela. He made the pool fun each day and his water aerobics were hilarious! Vacations are better when you're laughing with candela the best💜💜💜💜🎉🎉🎉🎉🎉🎉🎉🇺🇸😘😍😍☀️☀️☀️☀️

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Thank Meridee A
Brentwood, Tennessee
Reviewed 1 September 2016

We enjoyed a fantastic stay near the Mayan Palace at the Grand Luxxe in Nuevo Vallarta, and received world-class support, guidance, and hospitality from our Resort Customer Service Manager Tatiana De Luna. Tatiana showed fantastic customer service and initiative, and made sure that all of our needs were taken care of. Tatiana deserves a Management Award should be promoted to...

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Thank WorldTravelerQue
Reviewed 29 August 2016

Nice Resort. I stayed at the Mayan Palace with my daughters in a 2 bedroom. I prefer the Vidanta Resorts in Riviera Maya. I stayed at the Mayan, Grand Mayan and Grand Bliss in Riviera Maya. The Nuevo Vallarta location is larger, but it can be overwhelming and too large if you do not like walking. I am a Travel...

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Helpful?
2Thank Wade W
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest. Thank you very much for submitting your review of our resort. Please accept our sincere apology for behavior exhibited by the sales staff mentioned in your comment. Rest assured these are not the best business practices that we spend considerable time, energy and resources training on, and they will not be tolerated. We strive to make each and...

Reviewed 14 August 2016 via mobile

Great vacation with my mother. It is true that the resort is EXTREMELY big, as someone mentioned jurassic park big. There are four major resorts on this one property which are the Mayan palace, the grand Mayan, the grand bliss, and the grand luxxe. This is the nicest resort I have ever stayed at. I do not feel that it...

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5Thank Kandice D
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We are pleased you have decided to post a review about your stay at Mayan Palace, as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are very happy to learn you had a wonderful vacation experience. Our goal is to make each one of our guests’...

Seattle, Washington
Reviewed 11 August 2016 via mobile

This resort is ridiculously huge...in a good way. Guests can either get around via tram or use the 9 miles board walk. The Atrium offers every snacks possible including crepes, chocolate shop, wine & cheese, shopping and much more. Nightly entertainment is available at the Santuario. Resort is a one stop-shop, offers most of everything on site. We used the...

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1Thank T W
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future!...

Monroe, New York
Reviewed 10 August 2016 via mobile

It was excellent the crew by the pool- the activities were great and everyone enjoy and had a great time - the team with Adilene,Miguel, Jorge, Luis, Gil made us feel part of the family! The rooms are great and the restaurants have excellent food.

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1Thank primogenita1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Adilene, Miguel, Jorge, Luis and Gil will gladly receive your feedback. We truly...

Queens, New York
Reviewed 9 August 2016 via mobile

Adilene was a very great staff member. Had us entertain by the pool with fun activities such as water soccer. This resort has plenty of tours and activities to offer. It is right near by the beach as well with great views. This will be a great place for all kinds of people of different ages to enjoy and relax...

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Helpful?
Thank dr3a3000
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Adilene will gladly receive your feedback. We truly look forward to serving you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room

Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort
Hotel Style:
#10 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Nuevo Vallarta staff and other travellers.
63 questions
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Questions? Get answers from Mayan Palace Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The studio's are a hotel room. There is no mini fridge.”
 of 5 bubbles kimbo-travels, 23 Nov 2016 | Read review
“Get third floor or higher to get above the palms for a better view. The elevators are fast. I understand that September is rainy period.”
 of 5 bubbles GaryD398, 4 Nov 2016 | Read review
“We got a great deal but did not face the water, therefore would here some of the late night and early morning activity”
 of 5 bubbles 440sarah13, 3 Sep 2016 | Read review
“Request ocean side and 3rd or higher floor.”
 of 5 bubbles rfarquharson, 4 Jul 2016 | Read review
“don't think you have much of a choice .”
 of 5 bubbles itismesue, 4 May 2016 | Read review
5 of 5