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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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3,557 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Vallarta
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Showing 2,694: English reviews
Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2015

Average compared to last year. Last year everything was awesome and this year it was a let down. Everything wasn't quite as nice. Little things here and there. Palm trees needed trimming, paint touch up was lacking in some areas. Restaurants were down a little.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank jordencoles
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed jordencoles, We are very sorry to learn that you didn’t find this vacation as pleasant as the one before and on behalf of Hard Rock Hotel Vallarta, we offer you our most sincere apologies. Rest assured that we are working diligently to improve every aspect of our hotel. I would like to mention that we are always at your... More 

Thousand Oaks, CA
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 June 2015

My husband and I stayed in a King Oceanview room. The room was very clean, the bed very comfy. Due to the tile and the gaps in the door frames you can hear everything, so there is a privacy issue, but most people are pretty respectful and keep it down knowing this. The bathroom was beautiful and clean with a... More 

Helpful?
1 Thank ocean4ever
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear ocean4ever, We would like to thank you for submitting your opinion through this channel. On behalf of Hard Rock Hotel Vallarta, we extend our apologies for any inconvenience you experienced. We appreciate that you bring these points to our attention and we will make arrangements to procure these areas of opportunity and definitely improve our service. We are driven... More 

Shreveport, Louisiana
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 June 2015

This hotel has some of the amenities of the other Hard Rock hotels we've visited in the Americas but it's smaller than most. It's, from what I gathered, a converted property to Hard Rock. It does NOT, however, take away the Hard Rock "feel" of this hotel. The service is impeccable, the people are always cheerful and happy to be... More 

Helpful?
Thank delmundov
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed delmundov, We appreciate your comments and we are happy to see that you found our resort up to your expectations and I assure you that we are working to improve on every aspect to make the Hard Rock experience even better. We would like to have you back soon and make your stay memorable. Sincerely, Luis Entrala Fábregas General... More 

Gresham, Oregon
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 June 2015

Just returned from a week stay with friends at the Hard Rock Vallarta. This was our 1st visit at this resort after staying previously at several Palace Resorts and Hard Rock Riviera Maya. We had been hesitant about going to the Pacific side of Mexico because of our love for the Riviera Maya area and Caribbean. We were pleasantly surprised... More 

Helpful?
Thank gpkanhasty
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear gpkanhasty, Your comments are much appreciated. We are very pleased to see that you had such a great time at our resort and we will continue pursuing perfection to deliver the epic Hard Rock Experience to all of our guests. Please come back soon and we will have the stage ready for another gig together. Rock on! Luis Entrala... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2015

This was our fourth stay at this resort. We return because the smaller size lends an intimacy not found at larger resorts. The outstanding cleanliness of the entire resort and the friendliness of the employees are other reasons as well. Employees who were very friendly and helpful include butlers Juan and Julian; trainee Cesar; poolside service Alex and Pinquine; room... More 

Helpful?
1 Thank bhluthier
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed bhluthier, Thank you very much for sharing your comments with us. We are happy to see that your vacation has been memorable as we intend it to all of our guests. We will keep working to deliver the epic service that sets us apart. We would like you to come back soon for another great experience together. Sincerely, Luis... More 

Waterloo, Iowa
Level Contributor
3 reviews
Reviewed 3 June 2015

We stayed at the Hard Rock Vallarta in May for our daughter's wedding. We booked the Diamond room category. Our room was beautiful, and we loved the Diamond amenities. It was so much fun to find little treats each day and soft music and aromatherapy at turn down each night. The restaurants were very good. We loved the hand created... More 

Helpful?
Thank JudiLF
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear JudiLF, Thank you very much for sharing your comments with us. We are very happy to see that you had such a great time at our resort. We will keep working to maintain our high standards and deliver the epic service tht sets us apart. We would like to have you back soon for another memorable experience together. Sincerely,... More 

1 review
Reviewed 3 June 2015 via mobile

Great stay for our beach wedding! Staff was amazing! Naomi the wedding cordinator was great! Beautiful in every way. Check out the sunset pics from our wedding day! Hard Rock Vallarta was beyond awesome!

Helpful?
Thank EspyDiego
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed EspyDiego, We are so grateful that you chose us to commemorate such a special occasion and we are very happy to see that your expectations have been exceeded. It has been our pleasure being witnesses of your union and please be assured that we will always welcome you as part of our family. We will be waiting for your... More 

Nuevo Vallarta
1 review
Reviewed 3 June 2015

This Hotel was friggin AWESOME!!! Definitely suggest to anyone who wants a cool rockstar vibe, with a classly hotel mix. Takes the boring, drab and stuffyness out of hotels. If you like AC/DC or GnR type bands, (or even some beatles) this is the place for you. Everything that any other resort is, spa, pools and awesome service..plus a bit... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank CatScanDan
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed CatScanDan, Thank you very much for sharing your comments with us. We are very happy to see that your expectations have been met. It is inspiring for us to see that our Rock Star are satisfied and we will keep working to maintain our high standards to deliver the epic service that sets us apart. We would like to... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2015

We had a nice time at the Hard Rock. The first glaring and poorly executed idea is the fact you are hit with a time share pitch 15 seconds after checking in. After that we had a wonderful time. Service was wonderful in every restaurant & bar. Our favorite was Zen the Sushi restaurant. Wences, the sushi chef, kept us... More 

Helpful?
Thank BrunchiesTampa
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear BillnJanet, We appreciate your comments and we are glad to see that you had a great vacation at our resort. We are working diligently to address every aspect that requires attention and I assure you that your comments won’t be taken lightly. We will take proper action in order to improve on the points that you have kindly mentioned.... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2015 via mobile

I don't usually write reviews but I wanted to share a few thoughts as I always use tripadvisor to help with my decision making process for a hotel. The service is really top notch. Every employee was so helpful and took care of our every need. Juan at the pool was awesome! Was so attentive and all day he just... More 

Helpful?
Thank Trish545
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Trish545, It is great to learn that you had such an amazing time at our hotel. Thank you for your comments and we are very happy to see that our efforts are reflected in your satisfaction. We are looking forward to your next visit and we hope it is very soon to have another incredible experience together. Sincerely, Luis... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €299 - €714 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
192 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the ground floor allow much quicker access to the pool area....”
 of 5 bubbles SkotBeau, 29 Nov 2016 | Read review
“Loved our room-on the 8th floor nice balcony with ocean view!”
 of 5 bubbles 243jayneg, 29 Nov 2016 | Read review
“Make sure you get an ocean view.”
 of 5 bubbles 358loiss, 29 Nov 2016 | Read review
“Avoid rooms above the SunBar! super loud if you're a light sleeper.”
 of 5 bubbles ashkmanngill, 28 Nov 2016 | Read review
“all floors have a great view, I stayed on the 7th floor”
 of 5 bubbles K4409FOthomasw, 25 Nov 2016 | Read review
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