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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
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4,041 Reviews from our TripAdvisor Community

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Showing 3,074: English reviews
Nuevo Vallarta
Reviewed 21 February 2016

We travel to Mexico yearly and have stayed at many different all inclusive properties including Grand Velas. Our stay at Hard Rock Vallarta far exceeded both our expectations and our other experiences. The service was exceptional and clearly set it above any bar previously set. Every member of the staff was friendly, helpful, and respectful. Diane at breakfast at Ciao...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank katrinar901
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Katrina, What a pleasure to read your kind review. We appreciate your opinion very much. You have described your experience just as we intend it to be for all of our guests. We are here to create amazing memories and have a great time together. We are very happy and grateful. Thank you for mentioning our staff members, I...

Regina, Canada
Reviewed 21 February 2016

This was our first time to a Hard Rock Hotel but not to the Nuevo area. We requested a quiet room and were placed right above the Sunbar. When we asked to be moved we were told they were full but later found out that they were only at 60% capacity. Not even after getting a shock from a light...

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Helpful?
Thank RJ S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear RJ S, We are glad to learn about your experience in our resort, it is a joy for all of us to see happy faces around, that is why we strive to deliver the epic service our dear guests are accustomed to. Thank you for mentioning our stafs stars, I will share your comments. Regarding the room location and...

Grand Island, United States
Reviewed 20 February 2016

The hotel is nice and clean. The service is outstanding! Rosy in the pool area is phenomenal! The breakfast is fabulous! Zen had amazing food! I think for the price other resorts may offer more. There are many upchargers for food items. The view from our room was incredible.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
3Thank Monique C
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Monique C, Thank you for sharing your opinion with us. We appreciate your preference and we will certainly keep improving our hotel in order to create memorable experiences for our visitors. Rosy says hi and thank you for mentioning her in your review. Regarding the food upcharges you have mentioned, please accept my apologies on behalf of Hard Rock...

San Antonio, Texas, United States
Reviewed 19 February 2016

We are long time members of Palace Resorts and have visited Mexico many times. Some years ago the company kept half of its resorts as Palace and the other half changed to Hard Rock. It has taken us years to try a Hard Rock because we loved Palace so much and were afraid of having a bad experience. Well, here...

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Helpful?
Thank Linda H
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Linda, Thank you for taking the time to share your comments with us. We appreciate your preference and we will definitely take your observations into consideration to improve the service and quality. On the other hand, we are happy to learn that you had a blast after all. We would love to have you back soon and show you...

Winnipeg, Canada
Reviewed 19 February 2016

this was our first time to Puerto Vallarta but our third Hard Rock Hotel. We enjoyed every moment of our stay, we didn't want to leave. This hotel is much smaller than the Hard Rock in the Mayan or Punta Cana but the staff were exceptional, rooms very clean. When we arrived we requested a higher floor and quieter room...

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Helpful?
1Thank lchubenko
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear lchubenko, Thank you for sharing your review with us through this channel. We are so happy to learn that you have enjoyed your stay in every aspect. We are always at your service and willing to address any request you may have. Thank you for recognizing Ray’s and Jesus’ service, we appreciate it very much and I assure you...

United States
Reviewed 18 February 2016

This was our first trip to Mexico and our first time staying at the Hard Rock. We enjoyed every moment of this trip and are already planning a return trip!! The staff was incredibly. The sunsets were breathtaking!! ATVing, snorkeling and Rythem of the Nights are musts!!!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank alioopst7
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear alioopst7, What an amazing review, we are very happy to learn that you had such a great time at our resort. It was an amazing experience for all of us as well and it makes us feel very proud to have been your first impression of Mexico. You are welcome back any time and please let us know and...

Nuevo Vallarta
Reviewed 18 February 2016

Thank you to ALL staff for making our stay and my daughters wedding a most memorable experience, YOU ARE ALL REMARKABLE. A special thanks to Judith in the hamburger bar for your awesome generosity with our fresh fish catch you prepared for our group, I know you will always be remembered by my grandson for frying up his first ocean...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank jeffreywaynen
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Jeffrey, What a great experience, we appreciate your preference very much and it has been an honor for us to be part of such a special occasion. I assure you that we all will remember you and this incredible memory. Welcome to our hard rock family, please come back soon for another amazing experience. We will be waiting for...

Shawnee, Kansas
Reviewed 18 February 2016

Pros: This was our first time in Puerto Vallarta, which we absolutely loved, but have mixed feelings regarding the Hard Rock Hotel. The staff in the pool areas, beach front and the restaurants were extraordinary! So helpful, always smiling and engaging while taking care of us. They work very hard and I hope everyone gives them good tips because they...

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Helpful?
Thank Jan B
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Jan B, On behalf of Hard Rock Hotel Vallarta, I extend our apologies for the inconvenience you encountered during your stay. We appreciate your opinion very much, thank you for taking the time to share your comments with usl. I assure you that we will definitely take your comments in consideration in order to improve the aspects that require...

Nuevo Vallarta
Reviewed 18 February 2016

If you are debating about going here, don't debate anymore. Been down to the area 3 times and now I know where I will stay every time I go again Its very clean, service is outstanding and food is excellent There is always something going on and a beautiful beach to lay around

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank patrickwilliamj
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Patrick, Thank you for sharing your opinion with us through this channel. We appreciate your comments very much and it is a pleasure for us to see that you enjoyed your stay with us. Thank you very much for recognizing our efforts and we would be very happy to welcome you again very soon. Please don’t hesitate to contact...

Denver, Colorado
Reviewed 18 February 2016 via mobile

A good choice for an all-inclusive in the Puerto Vallarta area on the west coast of Mexico. The hotel is about 20 minutes northwest of the airport. We had a nice king room with a beautiful ocean, sunset-facing view. Almost every room in the hotel has a large double hot tub. We personally thought a couch would be nicer. The...

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Helpful?
3Thank jdikeman
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed jdikeman, Thank you so much for sharing your opinion with us, we are very happy and grateful. It was our pleasure to have hosted you. We would like to have you back soon and create another amazing experience together. Please let us know when you are coming back. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €282 - €599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
243 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the 7th floor, views were great. Rooms above the Sun Bar can be a little noisy at night.”
tmarks8, 27 Apr 2017 | Read review
“I would suggest trying to get on the same side as the amphitheater. It's quieter.”
marybA9916JS, 26 Apr 2017 | Read review
“Our pool waiter "El Toro" was the BEST !!!!!”
Yenwod, 24 Apr 2017 | Read review
“Suites are large and beautiful”
katattackkim, 24 Apr 2017 | Read review
“If you would like piece and quite, choose a room that does not face the pool”
ElenasRock, 21 Apr 2017 | Read review
5 of 5