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Hard Rock Hotel Vallarta

Travellers' Choice award winner
GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
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3,703 Reviews from our TripAdvisor Community

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Showing 2,803: English reviews
Reviewed 20 October 2015

Just a great overall experience. Jenny at the omelet station was awesome! Cinthia was always smiling while bringing the drinks to the hot beach! The rooms are very large and comfortable. Overall, the resort was great!

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Helpful?
1Thank taylorswag
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Cindy T, Thank you very much, we are happy to learn that you found our resort comfortable and great. We appreciate that you recognize our staff members and I will pass your comments to Jenny and Cinthia.Thank you for choosing us and we look forward to your next visit and please let us know so we can make the...

Nashville, Tennessee
Reviewed 20 October 2015

I had only been to one all inclusive resort before, it was long ago and far away! my week in October at the Hard Rock Vallarta, was fabulous, the staff around the pool were very attentive, a shout out to Rosy and Marti, who worked very hard all day and into the evening. These two in particular, always had a...

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Helpful?
2Thank missy s
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear missy s, We are very happy to learn that you have enjoyed your stay at our resort. Thank you very much for choosing us and recognizing the efforts of our staff. We are all very grateful and we look forward to your next visit. Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta

vancouver
Reviewed 20 October 2015 via mobile

I was at hard Rock with a group of friends and all I can say is wow. No matter what time of day or night staff were working hard to serve us. At sunrise they would be taking the sand in front of hotel to make sure it was safe to walk on. Breakfast we were greeted by Moses with...

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Helpful?
2Thank gaytam
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello gaytam, It was an amazing group indeed and we are all very grateful. Our staff members are always going the extra mile to share with you their best and we are all looking to have amazing experiences as we consider you as friends and you can feel the vibe all the time because we are happy to serve and...

Signal Hill, California
Reviewed 20 October 2015

Spent last week at the Hard Rock Vallarta with a special charter group. From the time we arrived till the time we left the service was soooo terrific. Smiles from every employee we encountered. It was very hot and humid and the pool waiters and waitresses were hustling from morning till evening. A special shout out to Norma one of...

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Helpful?
Thank Redtint
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hi Redtint, Thank you so much for your kind review. We appreciate that you have remembered and recognized our staff members, we will pass your comments and it will be very inspiring for all of us to congratulate them for their efforts. We would like to have you back and definitely improve your experience and make you have greater time...

Chicago
Reviewed 20 October 2015

I've been to other All-Inclusives but the HR Vallarta was by far the best. The staff really goes out of their way to give you the best service possible. A thank you to, Rosy, Esmeralda and the swim-up bar staff, they were fantastic.

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Helpful?
1Thank Puentesm
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Puentesm, Thank you very much for taking the time to share your comments with us. We are so happy to learn that we are the best Hard Rock among the All Inclusive Collection, for you, we appreciate it very much and we would like to thank you for mentioning our staff members too, we are all very happy and...

Reviewed 19 October 2015 via mobile

Read-on please as this place has the best customer service. Been here for 10 days and I've definitively experienced all there is to indulge. Octavio and Darion are the best pool bar keepers (and by keepers I mean kepping all the drunkin pool dippers in check) they were the best. Also the crew working the Sun Bar. Love them too....

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Helpful?
1Thank Brigitte J
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Brigitte, Thank you very much for reaching us and sharing your experience with us, specially through this channel. We are very happy to learn that you have enjoyed our service. We will definitely share your congratulations to our staff members and we all hope to have you back soon for another amazing experience together. Sincerely, Luis Entrala Fábregas General...

Vallejo
Reviewed 19 October 2015

I rate the hotel overall as excellent for the same reasons the other reviewers are giving. However, here are some caveats: 1) We had to change rooms d/t a strong moldy smell. The management was cooperative but shrugged it off as "life in the tropics." It took a full 24 hours before we could move to our new room -...

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Helpful?
2Thank Claire S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Claire S, Thank you very much for sharing your comments with us. We appreciate your opinion and it makes us feel very happy to learn that you have spent such a great time. We will definitely take your comments in consideration in order to avoid certain aspects that could be unpleasant, and we will implement changes to improve our...

Glen Ellyn, Illinois
Reviewed 19 October 2015

The entire hotel is filled with the kind of staff who know how to treat guests with the finest service, a positive attitude and attention to details. These are a few of the staff members who we encountered on a regular basis and who always went above and beyond: Alejandra, Ezequiel, Marco, Felix, Adrian, and Paco. Frankly, the staff members...

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Helpful?
1Thank Bonnie P
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Bonnie P, We are very happy and very grateful. Thank you very much for your kind comments, we are very eager to share a piece of us with our guests and deliver authentic experiences for all of us. We appreciate so much your recognition for our staff members, I assure you that they will be very happy to hear...

Reviewed 19 October 2015

This is our second time at the Hard Rock. The ground are beautiful and well maintained. Rooms are well appointed and have great air-conditioning. Susanna and Jerry both make it a great experience checking both in and out. we rented a cabana for a day--and you need to have Diana as your server--she is top notch and anticipated your wants....

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Helpful?
1Thank prandnh1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello prandnh1, Thank you for your kind comments, we appreciate it very much as well as your recognition for our staff members. I will personally pass your comments to them, thank you very much. We are more than happy to learn that you have encountered our hotel as a wonderful resort, because we find you as a wonderful friend and...

Algonquin, Illinois
Reviewed 19 October 2015

Just got back from an amazing trip with the Olivia Travel group. Could not have asked for a better week. The weather was perfect, the guests were a wonderful group, and the HR staff was incredible. A very very special shout out to Jesus, our awesome Pool server. He was the best you could imagine. He knew all of our...

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Helpful?
2Thank janc2011
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Janc2011, It has been our pleasure and a privilege. Thank you very much for recognizing Jesus for his outstanding service and charisma. We are all very happy to share with you our hotel, service, smile, we enjoy it when you are having a great time and we are always looking to create memorable experiences for our friends. We can´t...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €323 - €743 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
210 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 4th floor, and could see through the tops of the palms for a view of the pools and ocean.”
 of 5 bubbles jamesmM8261CD, 21 Jan 2017 | Read review
“ocean front for the best view.”
 of 5 bubbles Q981HTsusanr, 17 Jan 2017 | Read review
“Our view from the 6th floor was at the tree top level and was breathtaking.”
 of 5 bubbles 542suzanneu, 16 Jan 2017 | Read review
“I recommend a higher floor and something towards the end of the hallway; which allows you to avoid the elevator and use the stairs.”
  • morning mimosas
 of 5 bubbles TCGMT, 16 Jan 2017 | Read review
“Most views are ocean. Most balconies are small.”
 of 5 bubbles bluenoser840, 14 Jan 2017 | Read review
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