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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,594 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,114: English reviews
Reviewed 1 May 2016 via mobile

It's a bit unfair that I am comparing this resort to the Cozumel Palace Resort but for me customer service and attentiveness is everything. The waiting service is extremely slow to non existent and staff tends to the Caucasian race a lot more then Hispanics. Overall for the price I would return with lower expectations of all inclusiveness and customer...

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Helpful?
1Thank Javier H
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Javier H, I would like to thank you for taking your time to provide us with your very valuable feedback in regards to your recent stay. I am concerned to see in your comments that you feel the staff are favoring Caucasians more than Hispanics as we are in Mexico. We are very proud to let you know that...

Vancouver, Canada
Reviewed 1 May 2016 via mobile

In comparison to other all-inclusive resorts, the Occidental Grand Nuevo Vallarta was smaller in size but truly perfect for the type of vacation that we wanted. Our room was in a great location- close to the pool and restaurants. The pools were lovely with excellent service from the servers. The food was consistently good quality. We ate at the Mexican,...

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1Thank alapoi00
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear alapoi00, I greatly appreciate you taking your time to give such an excellent review of your recent stay. I am very proud of our team, as I can see they worked very hard to ensure that your experience was the best possible. I will be sure to share your compliments with Johnathan, Ray and Victor today I know they...

Denver, Colorado
Reviewed 30 April 2016

Staff: As many others have mentioned, the staff are definitely an asset to this resort. Everyone was friendly, many were engaging, and we never saw anyone not working their rear ends off. Tips are not expected, but bring a little extra cash and float some tips around. Keep the world turnin'. Rooms: Accommodations are clean, contemporary and sufficient. There were...

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Helpful?
2Thank A D
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear A D, Thank you for your excellent review. I am so pleased to see that your holiday was very memorable and relaxing. You comments and details of your stay are very flattering, but it is also important for me to thank you for your feedback in regards to the lifeguards on duty. I would like to to ensure you...

North Little Rock, Arkansas
Reviewed 29 April 2016 via mobile

The staff and servers were excellent. There was no waiting in line for drinks, the staff brought them to you whether you were out by the pool or beach. The food was excellent and was available for long hours so you got to have your meals on vacation time. The best resort yet. Eric from La Buffet gave us top...

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Helpful?
1Thank DREkaye
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear DREkaye, Thank you for your perfect review and it an honor to have had the pleasure of hosting you recently at Occidental Grand Nuevo Vallarta. It will be wonderful to have you join us again in the near future. I have shared your compliment with Eric and he sends many thanks to you. Our guest's satisfaction is always our...

Reviewed 28 April 2016

My wife and I are owners and had upgraded our First Club ownership to include the Royal Club Grand Level. We always go to Allegro Playacar every May but we wanted to return to Occidental Nuevo Vallarta again. On our last visit we attended a sales program to buy/upgrade to Royal Club here. They took us up to the 7th...

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3Thank Spry resort
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Spry resort, Thank you for your excellent review. I would like to apologize in regards to the inconvenience you experienced with your room. I am happy to hear you were able to make your room change after speaking with your First Club manager. Our staff's main priority is always our guests satisfaction, and I have spoken with Jennifer and...

Calgary, Canada
Reviewed 27 April 2016

We just got back from Occidental after spending a week there. From the moment we arrived until the moment we left the customer service was amazing. We really enjoyed being in a smaller all inclusive with less than 300 rooms. Check in was very quick. We asked if they had a room near the adult pool and they gave us...

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1Thank Vanessa H
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Vanessa H, I would like to personally thank you for your excellent and very detailed review. I is an honor to hear of how well our team took care of each of your needs. It is great when our guests are able to enjoy the natural beauty of the Banderas Bay beach that stretching out in front of the...

kamloops
Reviewed 27 April 2016

This hotel and its staff really exceeded our expectations. We had not travelled to PV for many years, and in this case the right combination of availability and reviews had us going back.... We have stayed at larger hotels, possibly more luxurious hotels ...BUT for an overall experience we think this might just be our favorite. Some of the things...

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3Thank tanyashawn
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear tanyashawn, I would like to thank you for taking your time to provide us with your great review. It is wonderful to see in your comments that your expectations were exceeded. It is always our priority to ensure our guests arrive and receive only the best service until they leave, I know when you return you will be just...

Vero Beach, Florida
Reviewed 27 April 2016

I spent a week this last Christmas at the Occidental Grand Nuevo Vallarta and would recommend this place to singles and families alike! The food was amazing and the staff is outgoing and friendly and made me feel so welcome. I not only received great service, but came away with some new friends like Yuri Corella, who took care of...

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1Thank mreynolds4850
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear mreynolds4850, Thank you for your excellent review. I am very happy to hear that you had such a wonderful and relaxing holiday with us. It will be my pleasure to welcome you back again for another unforgettable stay. I have shared your compliments with Yuri and she was thrilled to hear from you. I know when you return your...

Naperville, Illinois
Reviewed 27 April 2016

Just returned after spending two more glorious weeks at this wonderful resort. We have been there numerous times and each time is a truly great experience. As members of the First Club division of the Occidental Vacation Club we are treated like royalty from the moment we arrive until we say "adios" at the end of our stay. I highly...

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1Thank CozyMel
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear CozyMel, Thank you for your excellent review. I am very honored to received such wonderful and positive compliments of so many team members. It was a pleasure to have hosted and ensured you had the best and memorable holiday. I will be sure to share your compliments with all of the staff you mentioned. I hope we have have...

St. Albert, Canada
Reviewed 26 April 2016

We recently spent two weeks at the hotel. We initially were wondering if that would be too long a stay, but the experience proved to be great !! The rooms were smaller but the hotel was very clean. We found the location was outstanding, great beach for walking and the hotel pools were lovely and we always got a chair...

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Helpful?
1Thank rogerdodger55
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear rogerdodger55, It is wonderful to see your great review of your recent stay with us at Occidental Grand Nuevo Vallarta. I can see you were able to enjoy the beautiful long stretch of beach, the cuisine, and supreme service each day of your holiday. Our team's priority is to always ensure the complete satisfaction of our guests from check-in...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63732, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €156 - €351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Nuevo Vallarta staff and other travellers.
410 questions
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Questions? Get answers from Occidental Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room thermostat colder than wanted, and reset when key removed. Ask for extra blanket.”
 of 5 bubbles CW0407, 20 Feb 2017 | Read review
“Teach the cleaning staff to count ....we had numerous days in which we were shorted on face cloths and coffee and towels...”
 of 5 bubbles richardwm2017, 17 Feb 2017 | Read review
“Airconditioning on the 4th floor north can be difficult to control at times”
 of 5 bubbles R7766AUmichaelh, 16 Feb 2017 | Read review
“Not a problem with the room at all, however they were late making our room up 4 or 5 times but I realize it is a busy time of year.”
 of 5 bubbles thomasdF311HF, 15 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles usafchief, 15 Feb 2017 | Read review
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