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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,608 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,125: English reviews
Cold Lake, Canada
Reviewed 3 days ago NEW

What an awesome resort. Food was excellent and the service Second to None. Nightly entertainment was awesome/always lots of chairs at the beach and hardly any kids on the resort. You've gotta go to Bucerias also, 135 Peso's by cab one way. Only had one problem... my wife painted a frame at the paint booth and they said that they'd...

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Helpful?
Thank Kevin M
Reviewed 5 days ago NEWvia mobile

My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter,...

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Thank AAMiron
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear AAMiron, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your feedback relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We also thank you for...

Woodstock, Canada
Reviewed 5 days ago NEW

First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu...

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1Thank Glenn T
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Glenn T, Thank you very much for sharing this great review of your recent stay at Occidental. We are thrilled that you have enjoyed your stay with us. I would also like to thank you for the email you sent to Israel a few days ago. He shared it with the rest of the team and it gave us...

Green Bay, Wisconsin
Reviewed 5 days ago NEW

This was our second stay here. We really like the smaller size and the great beach! However, this time we upgraded to the royal level and requested a room on the 1st floor. We were told the resort was full, but if we came back on Monday, three days later, they would have a room for us. In the meantime,...

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Helpful?
Thank r0sanne93
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear r0sanne93, Firstly we would like to thank you for taking the time to share your comments regarding your recent stay at Occidental. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. I apologize for the inconvenience our Front Desk department caused you. I...

Morrison, CO
Reviewed 6 days ago NEW

We were here for 10 days at the end of January. I did not write a review about last year's visit, but this time a few things have changed. We requested, 3 times, for a room on the 4th, 5th or 6th floor on the south side. I sent an email approximately 10 days before we left; it went unheeded....

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1Thank Mtn2Sea
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Mtn2Sea, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We are very thankful for our returning guests and...

Moose Jaw, Canada
Reviewed 6 days ago NEWvia mobile

When we first arrived we were given room keys and when we opened our room found it already occupied... then were given a room with two double beds as opposed to our requested king bed. When we arrived the next day to request our keys for a new room we found ourselves in a long line of people moving rooms!...

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Helpful?
Thank JBStewart_10
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear JBStewart_10, Thank you for sharing a review of Occidental. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this...

Reviewed 6 days ago NEW

Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!

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Thank Alexandra B
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Alexandra B, Firstly we would like to thank you for the wonderful review you shared following your recent visit to Occidental and are delighted to read that we were able to make your holiday with us incredible. We would also like to thank you for your highlights on the service you received from our entertainment staff and our servers....

Reviewed 6 days ago NEWvia mobile

We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It...

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Thank Harry D
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Harry D, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We also would like to thank you for pointing out the service of our team, they indeed have a great impact on the overall experience of our guests and we are thrilled...

Madison, Wisconsin
Reviewed 6 days ago NEW

I have just returned to the US from a week's long vacation with my two girlfriends. I found this all-inclusive vacation package online, but booked through a travel agent associated with Funjet. After booking, I read how some folks booking an all-inclusive with this hotel were disappointed that they did not have access to the adult-only pool. Our agent contacted...

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2Thank CW0407
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear CW0407, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental hotel with us and the rest of the travel community. Thank you for highlighting the value of the Royal Level and that...

Langley City, Canada
Reviewed 1 week ago

My stay was average overall. The food and service was satisfactory. My biggest complaint is my package vacation included airport transfers, but when the taxi took me to the airport, he was not satisfied with just a the tip, he wanted full payment. Rip Off!!! Very disappointing.

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Thank Doreen123321
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Doreen123321, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for sharing your comments on your experience with us. Regarding the airport transfers, this is not included when booking a room, however some agencies do provided it but this is a third party service. We strongly encourage you to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63732, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €156 - €352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Nuevo Vallarta staff and other travellers.
416 questions
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Questions? Get answers from Occidental Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wonderful bed and linens. Lovely layout. Great views from the balcony overlooking the wonderful adult pool, which we highly recommend.”
 of 5 bubbles AlwaysInMexico, 25 Feb 2017 | Read review
“Get a studio.”
 of 5 bubbles ARTarea51, 23 Feb 2017 | Read review
“Bottom Floor Terrace”
 of 5 bubbles E2538GFkevinm, 23 Feb 2017 | Read review
“Room thermostat colder than wanted, and reset when key removed. Ask for extra blanket.”
 of 5 bubbles CW0407, 20 Feb 2017 | Read review
“Teach the cleaning staff to count ....we had numerous days in which we were shorted on face cloths and coffee and towels...”
 of 5 bubbles richardwm2017, 17 Feb 2017 | Read review
5 of 5