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ClubHotel RIU Jalisco

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ClubHotel RIU Jalisco
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4,111 Reviews from our TripAdvisor Community

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Showing 3,591: English reviews
Minneapolis, Minnesota
Reviewed yesterday NEWvia mobile

To get right to the point the food was average at best. Our room smelled like sewer so we always had the door open(our parents room was so bad they requested a move).The highly desired steakhouse was a large wait with a larger disappointment in the quality of food and service. All liquor was copy brands of bottom shelf US...

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Thank Dtsquire
A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed yesterday NEWvia mobile

We have returned from Riu Jalisco and want to let you know that we had a good time. 1) flights were ok-something to notate is that food is now chargeable with sunwing and with credit card only. Earphones are also chargeable so bring your own. 2) transfers were very smooth and a quick ride to the hotel. Sunwing tried something...

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2Thank A TripAdvisor Member
Wasaga Beach, Canada
Reviewed 2 days ago NEW

My husband, three daughters, one of their significant others and myself just returned from this resort last week. While the company and weather were exceptional, the resort fell short on cleanliness, service and food. Breakfast is the usual fair. You can't really get eggs wrong. Orange juice is like powdered orange drink. Still not terrible. Wasn't until you get to...

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1Thank Adriana R
Minneapolis, Minnesota
Reviewed 3 days ago NEW

This was the second year our family of 10 came to this resort. I was hesitant after our last visit when we had issues with the rooms, but our children and grandchildren wanted to return. We were pleasantly pleased with the room situation this year. The front desk staff was pleasant and helpful. We got the rooms we expected. The...

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1Thank Deborah P
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Edmonton, Canada
Reviewed 4 days ago NEW

We visited the Riu Jalisco in Neuvo Vallarta from January 1 - 8, 2017. We were told this was a 5 star resort and have stayed at numerous 5 star resorts in the past. The resort itself is beautiful and the beach area is amazing. The issue was the total lack of service. I've never been to a 5 star...

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2Thank MichellePhillips18
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. I have sent your comments to the respective heads of departments involved...

Saskatchewan, Canada
Reviewed 5 days ago NEW

This is our second time at this resort. The grounds are beautiful and well kept. Great food and service. Our maid was wonderful always making something fun for the kids. The only bad thing in which is my fault I left my sons head phones in the safe when we checked out. I am lucky and have family staying next...

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3Thank JSTARR28
Reviewed 5 days ago NEWvia mobile

It was very nice, food was good, beach was nice, easy check in easy check out,nice for the whole family, my husband and 3 kids enjoyed it so did I. Hotel is really nice. Room wasn't bad. Wi-Fi only worked in certain areas. Restroom was spacious not the shower.

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Thank Yuri D
Reviewed 1 week ago

Stayed at the Riu Jalisco the week over Christmas with my Mother and daughter. We were just looking to get away from the hectic Christmas season and can't really say we did that at the Riu Jalisco. Rooms - I think we had the worst located room in the entire resort - 1102. I asked for an upgrade and was...

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1Thank Deb Z
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. I have sent your comments to the respective heads of...

Streamwood, Illinois
Reviewed 1 week ago

Checked into this hotel the evening of Dec. 31- BAD IDEA!!! No welcome drinks or food. We were starving but everything was closed due to the holiday! Finally got to eat at 9pm after traveling all day! Given the worst room (not the type of room we booked) with the worst view and NO WORKING AC!!! Complained to the front...

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5Thank jtd415
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

Reviewed 1 week ago

Hubby and I just got back from the RIU Jalisco and we had the best time ever. Hotel room was big and clean. Staff was amazing from the time we stepped off the bus to the time we got back on the bus for home. Food was so good and so much to choose from. We never got tired of...

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3Thank Tammy W

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 6-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about ClubHotel RIU Jalisco

Address: Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €150 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel RIU Jalisco 3.5*
Number of rooms: 700
Reservation Options:
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Also Known As:
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Hotel Style:
#15 Top resorts Hotel in Nuevo Vallarta
#15 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel RIU Jalisco staff and other travellers.
260 questions
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Questions? Get answers from ClubHotel RIU Jalisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms not facing the center are quiet.”
 of 5 bubbles deborahp18, 13 Jan 2017 | Read review
“Top floor has a great view.”
 of 5 bubbles tammyw116, 8 Jan 2017 | Read review
“Make sure your room doesn't have mold before settling in”
 of 5 bubbles byadernuk, 8 Jan 2017 | Read review
“top floor rooms quiet with good views”
 of 5 bubbles briand0666, 6 Jan 2017 | Read review
“the hallways can be noisy at night and early in the morning. We were on the 3 floor near the stage”
 of 5 bubbles Funinthesun314, 5 Jan 2017 | Read review
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