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Hotel Riu Palace Pacifico

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3,374 Reviews from our TripAdvisor Community

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Showing 3,035: English reviews
Stockton-on-Tees, United Kingdom
Reviewed yesterday NEW

The Palace is so-called because it really sums up the place - my partner and I recently returned from a two week break and were stunned by the place. From the impressive lobby to the massive pool to the well-appointed room, almost everything about the Palace was wonderful. The staff too are amazing - and despite a few occasional language...

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5Thank Lee H
West Kelowna, Canada
Reviewed 2 days ago NEW

This was our 5th stay at the Hotel Riu Palace Pacifico. We have also stayed at the Riu Jalisco and the Riu Vallarta. The Palace is our favourite. We were there from November 15 to November 25. My husband did the 10k race while we were there. Some of the staff recognized us when we arrived and said "welcome home"....

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2Thank holidaycraver
Scottsdale, Arizona, United States
Reviewed 2 days ago NEW

My wife and I spent a week at RIU Palace Pacifico. It is an all inclusive resort and a great value for the money! We had never vacationed in Mexico and this was also our first time at a RIU. We are absolutely sold on the RIU brand now! Beautiful destination, impeccable service, and fantastic food and drinks! We will...

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2Thank Borg S
Scunthorpe, United Kingdom
Reviewed 3 days ago NEW

Check in was quick and easy. Room on 2nd above bar and theatre - no problem unless you want to go to bed before 11.00 as you can hear the music which always stopped prompt at 11.00. The room was fine, shower over the jacuzzi bath although I prefer walk-in showers it worked well with good pressure and temperature. Dark...

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5Thank blushka
Reviewed 3 days ago NEW

My wife and I celebrated our 31st anniversary at the Riu Palace Pacifico from November 15 to November 25, 2016. Although we have stayed at several different Riu Palaces in Mexico in the past, this was our first time to the Riu Palace Pacifico. It certainly will be our last! First impressions are very important and we both received a...

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8Thank Robert B
Kitchener, Canada
Reviewed 3 days ago NEW

Just returned from our 2nd visit to Riu Palace Pacifico this year. Our first visit was in January just my wife and I - this time was with my two children (aged 8 and 9) and my parents. It's a very nice resort overall, but after two visits I don't believe we'll return. I'll do my best to cover all...

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8Thank TheLionRampant
Edmonton, Canada
Reviewed 4 days ago NEW

We stayed at the hotel for a week and had the best service! From our very fast check-in to our equally fast check-out, everything was fantastic! The resort staff and service was very good, which I've come to expect from all the RIU's I have stayed in. This place is a place for romance and fun, not a place to...

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3Thank Dellisia
United Kingdom
Reviewed 5 days ago NEWvia mobile

1st time in Mexico and couldn't have picked a better hotel , upgraded room which was worth every penny. It was a proper all inclusive no added extras, named spirits without paying extra , food available 24 hours a day and bar open 24 hours a day. Decent entertainment and excellent food. Staff are all friendly and helpful. Room was...

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5Thank Glyn B
Middlesbrough, United Kingdom
Reviewed 5 days ago NEWvia mobile

The check in was over within seconds with a complimentary cocktail to cool us off after a very long flight...I would definitely recommend the premium seats...the airport experience was horrendous but that's the airport not the hotel....lobby area was very impressive as were the grounds. We couldn't fault the food...so much choice...tried the krystal and mexican restaurant...couldn't get in the...

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4Thank Julie W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Pacifico, responded to this review

Dear guest, Thank you very much for taking the time to give us your feedback and for expressing your concerns. We understand and share your concerns as we greatly care about the safety and wellbeing of our guests. However we kindly ask you to contact our Customer Service Department via crm@riu.comfor us to do a proper follow up. We hope...

Reviewed 6 days ago NEWvia mobile

Stayed in Jacuzzi Suite - Room was perfect size for our 10 night stay - it's huge and it great views and everything we required. Dated but really it didn't make much difference to stay. Pool was good with plenty of chairs to soak up the sun. Swim up bar was average. Little smelly due to some grotty people thinking...

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2Thank Krydon

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-storey building * 5 km / 3.1 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.6 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about Hotel Riu Palace Pacifico

Address: Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: €202 - €395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Pacifico 4*
Number of rooms: 445
Reservation Options:
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Also Known As:
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico Nuevo Vallarta
Hotel Style:
#4 Business Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#9 Spa Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Pacifico staff and other travellers.
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Questions? Get answers from Hotel Riu Palace Pacifico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms are inward-facing, overlooking the decorative pools, from the 3rd floor up.”
 of 5 bubbles LeeH766, 8 Dec 2016 | Read review
“All rooms have visibility to the ocean. To save money, stick with the partial ocean view rooms.”
 of 5 bubbles borgs2015, 7 Dec 2016 | Read review
“6th to 8th floors are ideal - lower floors you run the risk of having no view or a construction view”
 of 5 bubbles TheLionRampant, 6 Dec 2016 | Read review
“Beautiful views, great service and Gold Star treatment”
 of 5 bubbles Dellisia, 5 Dec 2016 | Read review
“There is construction taking place on the adjacent property on the north side of the hotel. Ask for a south facing room..”
 of 5 bubbles skooter7, 1 Dec 2016 | Read review
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