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Hotel Lucerna Mexicali

Booking.comUS$102*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Lucerna Mexicali
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177 Reviews from our TripAdvisor Community

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Showing 106: English reviews
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Reviewed 3 days ago NEWvia mobile

I find Hotel Lucerna one of the best in Mexicali , It has great amenities , great pool, room service, and the most important the food is excellent , the breakfast buffet is very good ! Also you have convenient stores 5 min walk and Tacos!

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Helpful?
Thank Adrian M
Heidelberg, Germany
Reviewed 2 weeks ago via mobile

I've been there for three night due to business trip. Location is good, on the main road to south and close to a lot of restaurants. The hotel itself looks pretty nice from outside, and palms and pool give the impressions of something huge, in all senses. But the reality is different: rooms are not very clean, and noisy! Both...

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Helpful?
Thank GiacomoD77
Pedro S, CM at Hotel Lucerna Mexicali, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

Austin, Texas
Reviewed 4 weeks ago

The Hotel Lucerna is probably one of the best options in Mexicali, but it has quite a bit of room for improvement. My first assigned room had problems with cleanliness (tire marks on sheets) so I notified staff and was moved to a bungalow. The bungalows are the better option than the tower rooms because you can walk directly outside,...

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Helpful?
Thank Veronica S
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Good morning Veronica, We strongly appreciate your comments form your stay at this property. Hoteles Lucerna value our guests observations and work daily at improving our service. We have taken a deep view on housekeeping with all of our sheets to avoid this type of situations. On the food part we have a chef that can gladly make any dish...

Phoenix, Arizona
Reviewed 18 April 2017

We stayed for a short trip at this hotel. We chose it because of the amenities shown in their website's pictures. Those are misleading at best. The fitness center has 2 of their treadmills broken and that room is a sauna. I talked to Pamela in customer service because they have the fitness center thermostat limited to 78o F. She...

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Helpful?
1Thank GerardoTorres
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

Jackson, Michigan
Reviewed 17 April 2017 via mobile

We stayed a night here while in Mexicali, very nice hotel. Very clean, modern rooms with all the amenities. Layout of the grounds was almost resort like, two pools and a couple restaurants, a very nice bar. Friendly staff and overall very nice experience. Reasonably priced and right near the main strip with all bars and restaurants. Would definitely stay...

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Helpful?
Thank TWalker03
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

Newark, Delaware
Reviewed 13 April 2017 via mobile

This is a lovely sprawling hotel with two pools and several restaurants. I was there accompanying a friend for medical tourism. I did not spend much time at the hotel and wished I had more time to take advantage of the two pools and grounds. The place has a relaxing vibe. The rooms are clean and nicely decorated. The bathroom...

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Helpful?
1Thank MLFB
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

Elkhart, Indiana
Reviewed 1 March 2017

We stayed here for a weekend getaway and found it not only to be a very reasonable price but also a very nice hotel. The staff were tremendous and the amenities were out of this world. There is no reason to leave this hotel. Fine dining, sports bar, pools and late night entertainment all in one place. We would go...

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Helpful?
Thank John S
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

Df
Reviewed 20 February 2017

Just spent one night here, and I found it good and comfortable overall. Better than some other similar options around this location. but... - They need to improve cleanliness - Restaurant is good, but they are REALLY SLOW serving. - Towels should be much softer. - Many channels in TV are not available, even when they say so in the...

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1Thank Angel H
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi Angel, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

Lakeville, Minnesota
Reviewed 16 February 2017

The facility is located within Mexicali and modern and up to date with decor and furnishings. There are several restaurants on the premises. We did have appetizers and cocktails in La Terreaza as well as the free continental breakfast in the morning in the cafeteria. The breakfast had a wide offering of food including made to order omelets. Two bottles...

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Helpful?
Thank Jill B
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi Jill! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

Morristown, New Jersey
Reviewed 13 December 2016 via mobile

Room assigned to me had broken AC. But to top things of there was used (with fecise) toilet paper floating in the toilet. Requested different room with working AC. This time the toilet had splatters of fecise on the rim. Have no idea how this hotel gets that many stars.

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Helpful?
1Thank hansel973
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, Thanks for your feedback. It was a pleasure to attend this situation personally. We apologize and we compromise to give the best service during your stay.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more   less 

Additional Information about Hotel Lucerna Mexicali

Address: Boulevard Benito Juarez 2151 | Insurgentes Este, Mexicali 21280, Mexico
Region: Mexico > Baja California > Baja California Norte > Mexicali
Price Range: €77 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Lucerna Mexicali 3.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Lucerna Mexicali Hotel Mexicali
Lucerna Hotel Mexicali
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Mexicali staff and other travellers.
4 questions
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California
6 months ago
Highland, California
over a year ago

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Questions? Get answers from Hotel Lucerna Mexicali staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose 6th floor. The entire floor smells to people smoking pot”
GerardoTorres, 18 Apr 2017 | Read review
“If you can afford it, choose the “bungalows”.”
  • Exterior view of the
  • King size beds in the north tower.
  • Twin double beds on the south end.
  • Smartly decorated bathrooms with huge showers.
robertdA8325JD, 10 Nov 2016 | Read review
“Stay at the casitas, worth the xtra $$$”
healthphysic, 5 Nov 2016 | Read review
“Highly recommend to stay in the bungalows”
88almap, 22 Jul 2016 | Read review
“Get the bungalow select room, very worth it.”
rogere208, 4 Jul 2016 | Read review
5 of 5
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US$102* /night
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Prices are for 1 room, 2 adults
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