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Crowne Plaza Hotel Leon, Gto

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#6 of 53 Hotels in Leon
Certificate of Excellence
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Crowne Plaza Hotel Leon, Gto
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183 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Leon, Gto
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Showing 69: English reviews
Mexico
Reviewed 4 December 2014 via mobile

The hotel is really pretty, specially the rooms comfortable and cosy. The breakfast is a buffet and is really good. They have a swiming pool and a gym for the stress after a hard day. Location is at the campestre zone is a great location for business based in the north of the city. 40 minutes away from the airport

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Helpful?
1Thank JLeuchter
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear JLeuchter It is very gratifying to know that your stay with us fuer memorable for us is very important to achieve this goal with our guests. The improvement is continuous and comments indicate that we are on track. We hope that on your next visit to the city of León, Guanajuato., We have your preference. Sincerely, Vianey Romero, General...

Milan, Italy
Reviewed 3 December 2014

I stayed there 4 days. Quiet, well located, clean and with all the services you may need. the restaurant downstairs is not really something i will keep in my mind, howver I have got worse (you can see my other reviews). Recommended , there is also a structure full of different restaurant at walking distance from the hotel.

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Helpful?
2Thank Franz B
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Franz B It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so do not cease to strive for excellence in all our services and facilities. We hope that on your next visit to the city of...

Sao Paulo, SP
Reviewed 30 November 2014

Leon is a business city, so people need a good night sleep! The room was large, the shower excellent and the breakfast delicious. However, they should work faster at the reception. It took us a very long time to check in and i really think they should do better. Oh! We parked our car in front of the hotel -...

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Helpful?
Thank Beatriz O
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Beatriz O. It is a pleasure to know that your stay with us exceeded your expectations, our main goal is that all our guests have a memorable experience at our facility and comments tell us that we are on track. His comments were made and reach our Area Manager, to be more attentive to these details at reception. We...

Los Angeles, California
Reviewed 28 November 2014

If you have stayed at other Crowne Plaza properties, you may be in for a disappointment here. This is a facility that looks and feels much older than its actual age and is in need of upgrades to bring it into the 21st century. The hotel looks and feels "tired"....okay, this is Leon, not Mexico CIty, but still, for a...

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Helpful?
Thank og84
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear og84 We regret their bad experience at our facilities, our main goal is to make your experience with us is memorable, this time your comments help us to improve in many areas, which of grateful and will be working in those areas. Hopefully give us the opportunity to serve you again on your next visit to the city of...

Cuernavaca, Mexico
Reviewed 10 November 2014

I stayed at this hotel several times before, but I have to say it has changed completely from my first Experience. There have been very noticible changes..... The staff are very friendly and helpful! You feel like you are at home! Great Staff! Good atmosphere! Definitely to be considered for business!

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Helpful?
Thank CAROL R
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear CAROL R It is gratifying to know that your experience was memorable, for us the most important is that your stay a success. The improvement is continuous, so we will certainly strive for excellence in all our services. We hope that on your next visit to the city of Leon, Guanajuato., Be your first choice of accommodation. Sincerely, Vianey...

Reviewed 30 September 2014 via mobile

Reception is very nice, but some of the food service staff were not so consistent with their attention to customer. I stayed there 10 days and 4 of those days I waited over 15 minutes for my bill to come. Overall an OK hotel for its value, but I have definitely had better.

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Helpful?
Thank Ronald M
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Ronald M First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., to improve their past experience. Sincerely, Vianey Romero,...

Los Angeles, California, United States
Reviewed 28 August 2014

Wifi is soooooooo slow. so frustrated. tethering by my cell much better.

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Helpful?
Thank buri8765
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear buri8765 First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., To improve their past experience. Honestly, Vianey Romero, General...

McAllen, Texas
Reviewed 19 August 2014 via mobile

Alejandro and Lucy at the front desk made a superb job to handle the que in front of me and in a blink of the eye that had dispatched everyone to their rooms. Mario (concierge) also very prompt to help and answer any question I would have! Room very comfortable. Only issue is the internet code is only good for...

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Helpful?
Thank Erensto D
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Ernesto D It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so we will certainly strive for excellence in all our services and facilities. We hope that on your next visit to the city, we are...

Hamburg
Reviewed 10 July 2014

I have stayed at this hotel during a business trip for nearly a week. Pros: - Clean accommodation. - Gym is quite good. - Very friendly staff which helps when necessary. - Costs of the hotel taxis can be put on the room bill! - An hour far from Guanajuato (good for a smallish excursion if possible). - Supermarket and...

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Helpful?
Thank NewPudding
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear NewPudding First of all send a cordial greeting, for us it is very important to share your experience with us. We welcome your comments, they are very important because they are areas for improvement in which we have to work, and his comments were shared with our Departmental Heads. We hope offers us the opportunity to serve you again...

Madison, Mississippi
Reviewed 28 May 2014

I have stayed at this fairly new property dozens of times and have always been impressed by the cleanliness of the hotel, the friendliness of the staff, the quality of the food, and the location. Most of the staff speak excellent English and I always feel welcome.

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Helpful?
Thank OTR08
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear OTR08 It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so we will not stop striving for excellence in all our services and facilities. We hope that on your next visit to the city of Leon,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Crowne Plaza Leon ... more   less 

Additional Information about Crowne Plaza Hotel Leon, Gto

Address: Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Leon
Price Range: €99 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Leon, Gto 3.5*
Number of rooms: 209
Reservation Options:
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Hotel Style:
#2 Family Hotel in Leon
#3 Business Hotel in Leon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Leon, Gto staff and other travellers.
3 questions
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St. Marys, Georgia

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Questions? Get answers from Crowne Plaza Hotel Leon, Gto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the interior of the hotel provide a beautiful view, however, keep in mind they are a little noisier.”
 of 5 bubbles GRO3, 26 May 2016 | Read review
“Top Floor away from the elevator very quite, may hear kids at the pool up until around 10pm..briefly”
  • Shower
  • Granite
  • King Room
 of 5 bubbles ericcL10CV, 5 Apr 2016 | Read review
“Our room overlooked the restaurant. Not sure about the others.”
 of 5 bubbles NewYorkHiflier, 11 Dec 2015 | Read review
“Ask to not have a room that is at the indoor patio”
 of 5 bubbles EmmanuelV635, 11 Dec 2015 | Read review
“My room was quiet, very secure. You must use your access card at the elevator only gives you access to your floor”
 of 5 bubbles Holame, 7 Nov 2015 | Read review
5 of 5
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