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Penasco Del Sol Hotel

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643 Reviews from our TripAdvisor Community

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There are newer reviews for Penasco Del Sol Hotel
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Showing 526: English reviews
Chandler, Arizona
Reviewed 2 weeks ago

Stayed at Penasco Del Sol Hotel for three nights. The service of the employees there were all very friendly with the exception of a female staff member refusing to fix the faulty light bulbs in our room. Rooms were not very clean but the little kitchen was functional. Furthermore, the parking lot was too small. Otherwise, the view and beach...

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Helpful?
Thank Cindy L
Penasco d, Director de Relaciones Públicas at Penasco Del Sol Hotel, responded to this review

Cindy L, Thank you for your review, we are going to used it, in order to improve, we already had the opportunity to make a new training program with our housekeepers. As well we had a big parking at the end of the street, and we had a golf cart going back and forward to help our guest. Best regards...

Globe
Reviewed 3 weeks ago

We stayed here for a couple days in the Master Suite with Ocean View on the second floor. The view was just what we wanted and the room was well furnished. It had a livingroom with a couch and chair, a kitchen area with fridge and microwave. Even had a couple wine glasses. However, when we checked in, the clerk...

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Helpful?
3Thank Amanda M
San Diego, California
Reviewed 3 weeks ago

First off this hotel is not perfect but it is pretty good. I was amazed by the little details like water and hot chocolate in the lobby. During our stay happy hour was all day long so drinks were 2 for 1 as well as some appetizers. We also received courtesy calls from the hotel to assure our room was...

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Helpful?
Thank AkaShannon
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

AkaShannon, Thank you for your feedback, we already making some changes in our maintenance department, as a new training program in order to had a better service. We read your comment regarding the seasoning behind the no food or cooler rules and as you mention, due to this action ,we have created 40 more jobs since November 1st of 2015,...

Gilbert, Arizona
Reviewed 3 weeks ago

We booked through RCI the first time The Drive from AZ to Penasco Del Sol is about 4 hours This will be our second trip there. We have experienced nothing but good. Yes they all spoke Spanish, but get the google translator. "When in Rome right?" This time we booked through our Private Reserve, that we bought in Cabo San...

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Helpful?
Thank saywhatsonia
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Saywhatsonia, Thank you for your review, we are going to used this in order to improve our service in the restaurant. Best Regards Peñasco del Sol Hotel Staff.

Reviewed 3 weeks ago via mobile

The beds are horrible so hard like sleeping on the floor. Customer service at the restaurant was non existence and forget about asking the manager for help, they are clueless. Electricity was off for a short time too, but it was raining. Overall would not stay here again.

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Helpful?
Thank samdbowers
Cottonwood, Arizona
Reviewed 4 weeks ago via mobile

We were absolutely delighted by the cleanliness...cozy and comfortable rooms....breathtaking views....excellent food....friendly staff and exceptional customer service of the entire staff. Also, this hotel is dog friendly! We were so thrilled, we booked a return visit in May 2017!

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Helpful?
Thank Page R
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Page R, Thank you for your review, and for give us the opportunity to had you and your family here, we hope to see you soon on may. Best Regards Peñasco del Sol Hotel Staff.

Elbow, Canada
Reviewed 17 December 2016 via mobile

We visited this hotel with another couple for 3 nights. We booked 2 nights online with Booking.com and unknown at the time were charged for 8 people in 2 rooms for each night, resulting in being charged an extra $67 per couple. The hotel said we would have to deal with Booking.com and once home, Booking.com said they would contact...

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Helpful?
1Thank Nunwb
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Nunwb, Thank you for your feedback, in that case you need to talk directly with booking in order they can make you a refund about what you collocate in your reservation. Best Regards Peñasco del sol Hotel Staff.

Reviewed 17 December 2016

My and my brother checked in on 12/17/2016 at 13:00, normally check in is at 16:00 hours , the place was empty they let us check in early,at 13:45 we went out to the pool , we came back at 14:40, we found out the surprise somebody went in to our room and robed our cash money about $250 Immediately...

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Thank Alex O
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Mr. Orellana, making an accusation of theft without sufficient evidence is very serious and can result in a counter-accusation for defamation. At the time you reported the alleged robbery we were given all the facilities to relieve the investigation and we ourselves called the police to disclose responsibilities because anywhere in the world has to conduct an investigation on the...

Reviewed 11 December 2016 via mobile

Sos at the Chills Lounge was amazing! Very polite, attentive and made great drinks and made the visit was a lot of fun. Highly recommend Sos! The hotel was clean, luxurious and had great service! Will definitely come back!

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Helpful?
Thank cwill555
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Cwill555 Thank you for your review, we are going to share this information with our staff, specially with Sosimo. Regards

Reviewed 10 December 2016

We frequent Rocky Point like its our 2nd home but always do condos, with the TripAdvisor rate we couldn't resist trying this hotel. We are glad we did, we were worried since my family has food allergies & the no cooler rule but we had to provide a doctors note & they were very accommodating. The food that we could...

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Helpful?
Thank Casie D
Penasco d, Director de Relaciones con Clientes at Penasco Del Sol Hotel, responded to this review

Hello Casie D, Thank you for your review, for us is really important the opinion for our guest!. We are going to share this information with our staff. Best Regards

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the Hotel Peñasco Del Sol a lush, tropical playground surrounded by gorgeous beaches and spectacular ocean vistas. Located in sun-splashed Puerto Peñasco (Rocky Point), Mexico, we're the only beachfront hotel within walking distance of downtown attractions, restaurants, and nightlife. Select from 203 guest rooms and suites each spacious, handsomely furnished, and blessed with sweeping beach views and delightful amenities. Discover for yourself why we're the preferred choice of Sonora Mexico hotels. A new definition of paradise awaits you at our luxurious Rocky Point Mexico hotel resort, which combines warm hospitality with a landmark setting: * Located in Puerto Peñasco (Rocky Point), Mexico. * Within walking distance of downtown attractions and businesses. * Surrounded by unique shopping, dining, and nightlife. * Just 60 miles southwest of the United States-Mexico border. * 3.5 hours from Tucson and Phoenix, Arizona. ... more   less 

Additional Information about Penasco Del Sol Hotel

Address: Paseo Las Glorias No 1, Puerto Penasco 83550, Mexico
Region: Mexico > Northern Mexico > Sonora > Puerto Penasco
Price Range: €76 - €191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Penasco Del Sol Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sol Hotel Puerto Peñasco
Sol Hotel Penasco Del
Penasco Del Sol Hotel Puerto Penasco, Mexico - Sonora
Sol Hotel Puerto Penasco
Plaza Las Glorias
Puerto Peñasco Sol Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Penasco Del Sol Hotel staff and other travellers.
53 questions
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Questions? Get answers from Penasco Del Sol Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for a balcony room”
 of 5 bubbles Bcroy, 7 Jan 2017 | Read review
“We ask for a room on the 4th or 5th floor so that we can enjoy the pools, the beach and the views.”
 of 5 bubbles SuzanneD282, 6 Jan 2017 | Read review
“Higher floors offer better views”
 of 5 bubbles , 4 Jan 2017 | Read review
“Rooms by the pool are Better with the view, than the rooms located at the Front of the Hotel”
 of 5 bubbles saywhatsonia, 28 Dec 2016 | Read review
“We needed a kitchenette due to food allergies so we didn't get the best view but we still had a small ocean view”
 of 5 bubbles 295casied, 9 Dec 2016 | Read review
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